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Washington Mutual

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Brian of Skokie, IL May 3, 2009

On April 7, 2009 I received a letter from Washington mutual requesting more information regarding a Home Equity Line of Credit Loan I have with the bank for several years. I sent them the required information. On April 24, 2009 I received another letter stating that they did not receive my information and will be suspending my Home Equity Line of Credit.

I immediately called the customer service number and was told they are 2-3 weeks behind on mail and faxes. They suggested I fax the information over to them, which I did. I can't reach anybody to find out if my loan will be unsuspended. They are forcing me to pay off the loan and get another one because I can't use it and cannot find out when the loan will be unsuspended.

When investigating getting another loan I was told by another lender that they are getting calls from other Washington Mutual customers with the same problem. The loan rep speculated that since Chase bought out Washington Mutual, Chase is getting rid of loans that they consider unprofitable. My loan with Washington Mutual was under very good terms. Basically this request for information is an excuse to get rid of these loans. This is a bad business practice and my only solution is to terminate my relationship with Chase.

I STRONGLY SUGGEST OTHERS DO THE SAME!!!

william of kersey, CO April 30, 2009

my wife made a payment on the 3 of march over the phone.the emploey took the credit card numer and did not aply the payment to our house but stole the crdit card numer and used it to a total of over 700.00. we can not get a strate answer form anyone we take to they just keep tansfering us to diferint department. it making our credit look bad because it shows us a mounth late and has hurt our cheking acount because it comes out of our cheking acount

Lois of NY, NY April 27, 2009

On Sunday, April 5, 2009 I made two small withdrawals from a WaMu/Chase ATM using my Chase debit card. The withdrawals were within my available balance.

On Monday the 6th I checked my balance on line and to my dismay the account was greatly overdrawn. There were three unauthorized withdrawals totaling 480.

Immediately I went to the branch to inform them of the unauthorized overdrafts. I filed a claim with a Customer Service Rep. who observed that I frequently used that branch of the bank for my banking. She asked me if I had disclosed my PIN number to anyone else and I said I hadn't. She informed me that i should receive a temporary credit on the account within 3 to 5 business days.

I never received the credit. A letter dated April 7, 2009 from an office in San Antonio TX informed me that my claim had been denied stating that the fradulant withdrawals were in keeping with my habits of spending. The letter did not describe my "habits of spending", nor did it include an analysis of those undescribed habits. The letter was merely a form letter with Alex Wilson as a bold face printed signature in a type face. The letter went on to say that it appeared that either I made the withdrawals or allowed someone else to make them.

In addition to 480 unauthorized withdrawals, WaMu/ Chase has levied 6 overdraft charges of 34 each which they have consficiated from my account.

WaMu/Chase has taken my meager unemployment deposit, an annuity payment and other funds from my savings that I transfered into the account so I could pay my expenses.

A telephone customer service rep. on April 14th said that the bank would also capture the remaining negative balance from my Social Security deposit that I expected on the next day.

The Office of the Comptroller of the Currency gave me the telephone of Chase Executive Offices to try to resolve this issue. The Representative from Chase at the Executive Office also told me that the the fraudulent withdrawals appeared to be in keeping with my habits (after about a 2 or 3 second review)!

NYS Department of Banking supervises the video survellience of ATM vestibules in banks, even National Banks. Banks are required to retain jthe tapes for 45 days before they are rased. The office in San Antonio did not discuss the tapes and the Representative for the CHase Executive Offices informed me that the images are sometimes difficult to pull (from the tape).

Even if she does review the video tapes I am afaraid that she will not say that she located any evidence that someone else came to the ATM where apparently I forgot to take my debit card after my 20 withdrawal.

A few days ago I went back to the same ATM to see if it issued an alert"beep" after a period of time. There was about one minute before the machine issued it's alert, which I might add was faint and if I had not been listening I probably would not have heard it.

I really doubt that CHase will make an effort to locate images on the tape of the person making the unauthorized transactions even though the NYS Banking Law states that Banks must record on video tape images of all activity in the vestibule as well as at the ATM.

Joseph of Massapequa, NY April 26, 2009

In October 2008 I deposited a check for 100.00 into my account In Washington Mutual Bank branch located inside Sunrise Mall in Massapequa, NY. A month later I received a letter from this bank telling me that they were deducting 100.00 from my account because they had lost the check I had deposited a month earlier.

I requested the copy of such check from the person who had issued it confirming that the check in fact had been cleared on october 10 2008. I took this copy to the bank branch but despite of the many trips I had made there and after I have spoken with almost everybody at this branch including the manager, I got a letter from WAMU, almost 4 months later, telling me that I'm losing my 100.00 because they never could locate where exactly the money went.

At this point I don't know who else I can ask for help within Wamu. I am hoping that writing this complaint to you helps me to recover my money. Perhaps it is a very small amount but I think that I don't have to be charge for the bank's mistake...they should asume the loss. I think is a matter of principle. I really appreciate all you can do for me.

Rahkia of Canton, GA April 25, 2009

On April 23, 2009 appox 4:00pm est, I went to Wamu using the drive thru banking system to cash a 900 check, which I've done every two weeks now for over 2 years. Well, after receiving the envelope back with only my debit, reciept and driver's license, I turned around and got back in line to tell the teller in needed the cash back - thinking maybe she thougt I just wanted to make a deposit. She keep stating she put the money in the envelope and I told her several times she didn't and there was no money in there.

I then went inside the bank and spoke with the branch manager Nick. After he reviewed the computer system for several minutes, he then asked if he could search my car. I said sure but there was really no need because the money was never given to me. He then searched the front and back of my car and I even let him see how much money was in my wallet (16). Afer he didn't find what he was looking for we went back inside the bank and he told me he was going to have the cameras reviewed to see if there was any fraud going on and he would call me at 5:30pm.

I then went to put up my son from school and went back to the bank at 5:45 because Nick didn't call me back. I was told the cameras had been reviewed and the saw the teller put the money and my envelope. On April 24, 200p at 9:00am est. my husband went to meet with Nick to see if they were able to locate my money or had any new info. At 9:15am I arrived and the bank and my husband told me that didn't any idea where the money was.

I then called the City of Milton Police Dept to have them start an investigation because I didn't feel like WAMU had our best interest in mind. It is now April 25, 2009 and I still haven't heard anything from WAMU after being told someone was going to call me on the April 24. I'm out of 900 and no one seems to care. I haven't been able to pay my son's daycare for next week, car insurance, phone bill, gas bill, etc.

Lois of New York, NY April 25, 2009

Reported fradulent activity on my checking account that was overdrawn as a result of the activity. Filed a claim and Washington Mutual decided that I withdrew the funds even though I have never overdrawn the account. I had about six 34 overdraft charges added to the funds Washington Mutual consficated from my account.

Ben of San Diego, CA April 22, 2009

I had 450k equity line of credit with WAMU with advanced balance of 200K. On 3/26/09, I got a letter from Chase to freeze my account for any advance. The reason was the home is now only worth about 644; If the home worth 665, I would be able to continue to use the remaining of the credit of 250K (450-200).

My argument is that my home my not be about to support 450k of LOC; However, it should be able to support at lease 400K based on the bank appraisal. The response from the bank is that they will not be able to lower the credit limit. It is all or nothing. I had to cancel a real estate purchase based on my ability to withdraw 150K from the LOC.

Shannon of Newport Beach, CA April 22, 2009

In April a check I wrote for 2400 was returned to the recipient citing non sufficient funds, when in fact the funds were available in my account. After speaking with several customer service representatives, it was determined that this was a bank error. I requested in person at the Costa Mesa branch location that a letter be drafted to the recipient of the check, indicating that the error was not on my behalf. The vice president and branch manager drafted a letter and mailed it to the check recipient, as well as a copy to my home address. The letter contained multiple errors throughout. First, while the letter was addressed correctly, it then incorrectly starts with [incorrect name]. Second, my name is misspelled throughout. And finally, it incorrectly refers to "Ms." instead of myself several times. I would have hoped that a letter of this nature would be proof-read before sent. Additionally, I deposited a check written from another Washington Mutual member shortly after this incident. The funds were immediately withdrawn from the other member's account, and I confirmed when making the deposit in the branch that the full amount was available in my account.

One week later I viewed my checking account information on-line, only to find that a hold had been placed on the deposit made a week earlier. Not only had these funds been immediately removed from the other account, but they had been withheld from my account balance for a week and I had not been notified! I called customer service and was told that risk operations took this action the day after I made the deposit, although the supervisor to whom I spoke could not give me a reason why. These repeated "holds" feel as though I am continually giving Washington Mutual "loans" from my checking account without my consent or knowledge. It's unethical, and recurrent.

Nickeya of Sunrise, FL April 22, 2009

Nickeya of Sunrise FL (04/22/09)
I opened an account with Washington Mutual in February of 2009. On Tuesday April 22,2009 I wanted to open another account with my boyfriend to pay bills. On April 22,2009 I had no access to the funds in my account because Washington Mutual said that I owed them money back in 1999. I was told that the account was charged off but they were going to take the money that I owed from the account and close it.

At this time I am very upset because they are holding my money from my direct deposit from unemployment. I should have been told up front that I still owed them money after all these years the account was charged off how could they come back and now want the money from me. The limitations in the state of Florida is 7 years its been 9 years. Now I have pending transactions with merchants that will not be paid because out of the blue I have to pay money to them. Please tell me can they do this?

My rent is due this month without the money from the bank I have to pay a 150.00 late fee and 50.00 per day after the 10th of the month. I have transactions coming thru my account that will not be honored because the account will be closed. Please help.

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