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Washington Mutual

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Leonid of Torrance, CA November 14, 2006

Leonid of Torrance CA (11/14/06)
A cash deposit of 643 was made in the branch through a bank a teller. The next day when I checked the account the deposit was reversed and only had credit of 443.

When first dealing with customer service they advised me to deal with the specific branch's manager. I told him that I was issued a receipt after the deposit was made but he insisted that wasn't enough proof. He later advised me that an investigation would me made and would later contact me with the results. He also mentioned that it would take at least five business days. Miraculously he called me within less than 24 hours telling me that the error was made on our part regardless of receiving the receipt. I asked to speak to the investigator and Mack said that he did it himself. Doesn't that seem biased to you???

He later mentioned something that it could've been the teller's fault. Regardless of who's fault it is, they need to honor the receipt.

Jim of Glendale, CA October 1, 2006

Jim of Glendale CA (10/01/06)
What a mess Washingon Mutual has beome. There on-line banking is so unreliable. If there is a problem the customer service people you talk to are plesenat, but if it goes any further there is no follow up and no return communcation. I had a deposit stolen, I reported the problem. my account was closed. They didn't tell me I coudn't get my money out of my account once it was closed. It's been 2 months and it's still tied up in there. No one will give me an answer. I call customer service. They tell me to go into the branch, the branch tells me there supposed to handle it on the phone.

I also am making automatic payments to my WAMU heloc and they change the address and don't notify me and the payments are not ging through for 2 months. I was with Home Savings for 20 years, they bought them out several yrs back and was doing well until the stared all these aqusitions of other banks and finance companies. They don't even know amoungst themselves what they are doing and their differnt departments don't even communicate with each other. They are just a big mess now and I would recommend findng another banking institution.

Beverly of Brooklyn, NY August 8, 2006

Beverly of Brooklyn NY (08/08/06)
The bank advertises that there is no fee for foreign or domestic withdrawals but every month I get charged a dollar for each withdrawal.

I haven't been reimbursed for the charges to my account.

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