Complain about a product or service

Xpress Loan

Elva of Fresno, CA July 31, 2009

I have been corresponding with Xpress Loan Servicing Customer Service, because I cannot get a real person on the telephone. I am a California State employee and due the three work furlough days a month I am required to take my salary has dropped by 15%. I was trying to lower my loan payment or see if I qualified for student loan forgiveness because I have been a State worker for 20 years.

I found out that my monthly loan payments are paid up through February 2010. I asked; since I am paid through February of 2010 can I pay monthly payments through February, 2010 and have those payments applied to my principle. Xpress Loan Servicing said that I cannot pay towards principle because I have to pay on the interest before I can pay towards the loan principle. I believe this to be illegal, but I don't know. Can you please help.

Stephanie of Washington, DC May 29, 2009

Xpress Loan Servicing has been a dishonest and greedy company with awful customer service. They miscalculate my payments, and claim I missed a payment that I actually paid which led to being disqualified for a rate reduction. They misappropriate my payments between my two loans despite frequent calls to customer service to fix the problem. I also learned that the company had a glitch in their system leading to miscalculations of interest due on customers' loans.

I was not notified of this problem and the company has neglected to fix the problem and forfit the unnecessary interest this "glitch" added to my account. This company has forced me to pay thousands extra in interest on my student loans. I cannot afford this in the current economy and they are not willing to work with me as a good customer. This situation causes me great emotional distress as well.

Sheena of Los Angeles, CA February 28, 2009

This is a company that has two of my student loans. I've always made my payments online (not by check) since December 2007. My bank information is stored on their website. All I have to do is select my bank account when I'm paying my monthly loan installment. My bank account has been active every day since 1998. I missed a payment in July 2008 aka I was 1 month late. I make a payment in August 2008 for the current month + the previous missed month using my bank account as I always do. I recieve a confirmation email as I always do.

When I sign onto the website i September 2008 to make a payment, it shows that I haven't made a payment in 2 months (July + August). But I did. I made a payment in August for both August and July payments. I don't understand what happened but I make a payment for the total of whatever it says needs to be paid (3 months worth) and get a confirmation email. I was only actually late for 1 month but for some reason, the website has been rejecting my payments without sending me any emails stating so. They had only sent me payment confirmation emails. But since it was so weird that I had to pay 3 month's worth when I had made a payment in the previous month, I kept on checking the website. Even though I would receive confirmation emails, it wouldn't show that the payment went through on the website. So I just kept on making payments.

I eventually deleted the bank profile stored on the website and created a new profile using the same bank account. The old bank profile has worked flawlessly from 12/07-06/08 but after I missed one month's payment, it stopped working. I had no idea that it was no longer being accepted and I have no idea why. It definitely was not because of me. There's no reason it should have stopped working because like I stated earlier, my bank account has been active every day since it was open back in 1998. It was an error on the Xpress Loan Servicing and/or their website. At the end of all this, they reported to credit agencies that I was 60 days delinquent. I have 2 loans with them that I make one payment for, so they gave me 2 delinquencies. I was making payments on time!!!!!! I only missed 1 month and do not deserve 60 days delinquent marks on my credit report! I have payment confirmation emails to prove it!!!

My credit card companies are lowering my limit and increasing my APR to ridiculous numbers. It's impossible to get out of debt this way and has made my life significantly more difficult!!!!

Brook of Lake Ozark, MO February 17, 2009

I earnestly believe that they are miscalculating interest payments. If you add up the interest I paid in 2008 it exceeds the 5.25% I am suppose to be paying.

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