Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Angie of Innsbruck, OR September 17, 2007

Angie of Innsbruck, Austria (09/17/07)
I just bought a starbucks thermos mug about a month and a half ago while on vacation in the USA. A shiny green mug, paid about 16.00 for it, which is quite a bit. Yesterday I noticed it had split on the side and can not be used. HOw can this be after such a short time. I need a repalcement,or my money back.

Franklin of Lisbon Falls, ME June 15, 2007

Franklin of Lisbon Falls ME (06/15/07)
on 6/9/2007 i purchased a CD from starbucks..When I got home I discovered it was defective...it just wouldn't play right...Since I had the sales receipt with, please retain this receipt in case a refund is necessary, I just returned the following day... They said I could not get a refund nor store credit..either i had to exchange or out of luck...I didn't want another copy..I would have taken the store credit, but they refused.

Sabine of Redondo Beach, CA December 19, 2006

Sabine of Redondo Beach CA (12/19/06)
I'm (was) a regular customer who ordered a latte at 12:50pm on Tuesday, 12-19-06. A woman next to me got handed her coffees over the ordering counter instead the hand out counter. In the course of it, the Starbucks employee spilled an entire cup of hot coffee over my right leg. I ran into the bathroom to get cold water since it burned like hell. When I came out, coffee all over my (white) pants, socks and shoes, Candice made me pay for my drink without any comment. My co-worker organized some ice for me.

The floor was being mopped. I asked Candice how I can go about getting my drycleaning paid for. She responded that the store does not pay for dry cleaning since (direct quote we are a restaurant and we spill coffee over people all the time. She mentioned that she gave me ice as if I owed her for it. She then also handed me a free-drink coupon (hey, I don't want to go back). When I asked for the manager, I was told there was no manager there. When I asked for the name (twice), Candice refused to give me a name or phone number.

After my insistance, she wrote down my name and phone number for the/a manager to call me. Nobody called. I had to go back straight to work for 4 hours in my soiled pants smelling like cold coffee, putting ice on my foot and dealing with clients at the same time. It was the most upsetting incident I ever had in any restaurant of coffeehouse.

Becky of Agoura Hills, CA July 13, 2006

Becky of Agoura Hills, CA (07/13/06)
I ordered two venti frappacino's without whipped cream (as my daughter and I are allergic to whipped cream).  The representative made them with whipped cream, then realized the mistake, scraped the cream off and handed them to me. This was very unsatisfactory.  I felt she should have made two fresh drinks.

Bob of Goodrich, MI January 3, 2005

Bob of Goodrich MI (01/03/05)
Cups leak. All Starbucks cup leak by design. The cups leak at the seam due to the inability of the lid to seal this discontinuity. Additionally, the sip opening allows coffee to splash out.

I get hot coffee on my hands, clothes, desk and car interior. I have to pay to have my clothes and car interior cleaned. It is a shame that a permium product like Starbucks uses a decidely inferior cup to package their product. The cheap coffee at the corner gas station has a superior cup and lid combination.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |