Starbucks

Starbucks • Starbucks Tries a Downscale Approach • Economy Sour, Starbucks to Close More Stores • Starbucks to Close 600 U.S. Stores • Baristas Beware: Starbucks Puts Machines in 86 Stores • Starbucks Serves Up Free Wi-Fi • Starbucks Cuts Trans Fats • Starbucks Data Loss No Laughing Matter • Starbuck Raising Coffee Prices • Starbucks Sales Losing Steam • Starbucks Plans to Get into the Digital Download Business • Starbucks Pours on the Trans Fats • Starbucks Raising Prices • Starbucks Blends Brews and Blues --- • Consumer Complaints

Christine of Orange, CA September 24, 2009

On 9/19/09 two gentleman in front of me each bought a cup of coffee and went to seat outside, a few minutes later one of them went inside to use the restroom and Sterling the manger proceed to tell him he could not it was for paying customers only and refused to let him use it even after he the gentleman explained he was. The gentleman went back outside a few minutes later the police arrived and questioned the man a scene was made because Sterling thought it nesscessary. mind you the gentleman is considered homeless but was clean and neatly dressed . No need to make a fuss and be rude and prejudice. So all of the customers outside stood up for the gentleman and the police left we all apologized for the behavior of one man who apprently has a problem with his fellow man and common decentce

Susan of Colorado Springs, CO September 21, 2009

Sitting inside of a Starbuck & was heading back to the vehicle. The wind pickup one of their gr umbrellas and went thru my frt windshield-pole 1st. Entered driver's side, shattering windshield, sratch driver's window and dented door. (had camera so pics were taken of vehicle and employee taking pics of vehicle). Shift mangr called corp and Jennifer fr corp gave me case # and Fax #. Said when "I" get everything repaired and submit receipts, they will "consider" reimbursement. I asked if they were going to assist me as it was late and the vehicle was undrivable. They said "NO". It was all up to me.

1st had to find a glass repair company and they couldn't repair it til the next day. I had to find a rental car and my own means of transportation. This took several hours to accomplish. Next day Ryan calls and said the same that they will "consider" reimbursement upon receiving receipts. That same afternoon, I received a call that my windshield was fixed but they couldn't get all the shattered glass clean and recommended that I get it detailed. I had to return the rental and get transportation back to my own vehicle and get it to the company that could do the detailing the soonest. On my way to the detailing company, I noticed a light on in the dashboard that was never there before. Between getting this lite checked and having the detailing, I was without a vehicle for many hours again.

Ryan called again and I explained that I wasn't going to be able to get everything fixed immediately due to my financial situation. He said that if I submitted receipts of cost that they would accept them. I finally was able to submit receipts and a letter explaining that I would very much appreciate compensation for all the time and gas to complete necessary repairs. Ryan calls back and says that they will "only" pay for repairs and that the company policy don't/won't pay for any inconvience.

sarah of beverly hills, CA August 22, 2009

As I stood in line at the store i saw a mid-size dog sitting on the counter. Stephanie was serving, i asked her to please ask the customer to put the dog on the floor. She did not. She then went on to serve 3 more people before giving the counter a very cursory wipe. She was also particularly rude, did not seem to understand my point of view.

sophie of Quebec, QC August 14, 2009

This morning around 12h15 (spain hour) i went to starbucks to get a muffin that cost 2.10€ ob la rambla, barcelona. I gave the girl behind the counter a 20€ bill. She said to me "i dont have change" so I asked the other cashier and she didn't have any either. Insted of offering me an apology she said it happens. Her answer was really rude and unprofesional. It was only 12:15 and they already out of change. It would be just normal if they carried extra change because of their touristic location. In spain starbucks are touristicly sighted. What if the friend i was with had had no change??? Starbucks would've lost money because of that store and employee. I woud never have eaten my muffin... What a shame.....

Lisa of Palo Alto, CA August 13, 2009

I ordered a 2% grande latte this morning, Thursday, 8/13 at the Menlo Park, CA store on Santa Cruz Ave., approximatley at 10:00 a.m. The barista preparing the latte was extremely unprofessional, unorganized and rude. He called out each coffes without using the customers name, which was very confusing to those of us waiting for our coffee.

When I asked him why he wouldn't call out each customers name to inform them that their coffee was ready, he replied "I'm tired of calling out people's names, and then proceeded to point to one of the cups on the counter, and stated, that one must be yours." As I drove off and took a sip of my ocffee, I was disappointed, as I received the wrong order!!! Lattes are not cheap!

I will no longer visit that Starrbuck's. Management should speak to their employees, as treating one's customers with respect is not too much to ask for, and receiving the order you placed is also high on the list! Thank you for your time.

linda of san mateo, CA August 9, 2009

I ordered venti iced coffee. As I watched with several other people waiting for their orders, Nikki sneezed into coffee cup then proceed to pour coffee and ice and handed to me. When I asked her nicely to make me a new one, she was angry and asked why. I explained to her that I saw her sneeze right to the cup, her answer was "she was trained to sneeze right". People actually looked at me and rolled their eyes. She was also extremely rude and when asked to speak to a manager, she threw refund at us and told us to get out. When I insisted to give me her name and store information, she proceed to call police to report that we were causing disturbance although it was she who was raising voice. I found out later when I contacted police, I was informed that she tried to get us arrested by making false complains accusing us of verbal abuse (she claimed we called her B---- and wh---) and that I swung at my husband! I could not believe it. I spent 30 min. speaking to the police. There were room full of witnesses of the whole incident and one man actually came up to me and said "that woman is crazy:. This woman is not only utterly unprofessional, she is a liar.

Diane of Gulf Shores, AL July 29, 2009

07/29/09 My family went into Starbucks for a new one of those Vivanno Coffee's. My bill was 21.55. Our drinks were disgusting with frozen banana floating inside the cup and they tasted awful. We threw our drinks away, and now I am out my 21.55. I would very much appreciate a refund of gift cards to compensate for my loss. Thank You.

Barbara of Vancouver, BC July 26, 2009

I ordered a Grande Latte and was very disappointed as the drink I got was really just warm watery milk

Mark of kingwood, TX July 10, 2009

I have attended several Starbucks and the one in Kingwood, TX is very good at what they do. I have had very little problems. However; I have a complaint about the lids the entire company uses. A few months ago, the company changed their lids and cups,,, these are now crappy lids. Today 6/10/09 I ordered a tall coffee. The lid would not stay on, correctly. This is not the first time... Today as i was about to take a drink the lid popped off and my drink spilled all over my vehicle. I noticed the lid had also split so now it wont stay on.

CYNTHIA of ROCK HILL, SC July 9, 2009

I ordered a carmel FARP w/extra carmel. The girl put a drop of carmel. I paid for that extra and I barely got anything. I was very disappointed and will never got there again.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |