Starbucks Reviews

My pros: I enjoy the drinks. My cons: I wish they had a bigger selection of breakfast. I wish the stores were more consistent with their products. You can go to one store and they are exceptional but the next place they will taste watered down or too strong or burnt. My biggest con is the rewards program. I am disabled so most of my orders are delivered. When ordered for delivery you cannot use your Starbucks card balance or your reward points. You also do not get credit for your purchases. Because of these reasons I have recently quit buying from Starbucks and switched to Caribou.

HOSTILE, AGGRESSIVE, OBNOXIOUS, UNCONSTITUTIONAL CONDUCT by employee ** at this Starbucks location. If placing an order here, please know that this location almost never picks up the phone, as they did not answer calls for 5 days until a store manager picked up the phone today. Link to the original video starting at 2:01 mark: **. The female manager who answered the phone on June 2, 2026 at 12:43 PM MST was extremely unhelpful, dismissive of the conduct below, and hung up the phone without identifying themselves. It is unknown if this manager is **, the employee in question who appeared to violate the rights of a citizen on a public sidewalk. The phone number for Starbucks Corporate is 1-800-782-7282.

Starbucks lost me with its birthday reward changes. Requiring a specific status level to get a birthday drink feels like a poor way to treat loyal customers. Instead of rewarding people for their continued support, the company has added more hoops to jump through. Combined with coffee that’s become increasingly mediocre and food that often tastes frozen, this was the final confirmation that it’s time for me to spend my money elsewhere.

I went to the Starbucks on New Jersey Parkway in wall Township Judy Bloom rest area and ordered my drink asking for it to be made with a few ice cubes. The barista told me she could not do it that way. That it has to be made according to her recipe. I told her I’ve already gotten it that way there many times, but she still refused to make it how I asked.

The staff is always courteous when I’m in there!! & my order is always good. The timing is always good. No long waits drive up or inside. Always courteous so visits are always nice.

Starbucks steals money out of people's accounts. They reload cards WITHOUT AUTHORIZATION - zero stars if I could.

First, they had no dark roast ready (3rd day in a row) 90 minutes after opening time. Then I am sitting having a Pike instead and I get interrupted by some lazy delivery truck driver, (because he wants to minimize his steps to the door) and interrupts me asking to move my vehicle. I said no, so he tells the staff loudly that there will be no delivery today! Then all 3 staff gang up on me to move my car, whereupon I said I am leaving and never coming back. In fact, I am also quitting Starbucks permanently, and I am one of their top customer spending 100-200 a month for the last 20 years.

Visited the Starbucks in downtown New Orleans and was enjoying the experience until a female staff member there at 5am told us we were laughing too loud. There was one other group there who did not complain, so why is your staff so against us having a good laugh?

The price of adding a flavor shot or an extra shot of espresso has nearly doubled in the last couple of years. What do we get for that increased cost….a reduction of reward points/stars from 2 stars to 1.2 stars. Time to go back to Caribou.

Starbucks customer service help was so rude tonight. I asked them a simple question. Yes or no. And they decided to be snippy and rude. If I can give customer service a 0 I would. When I go to Starbucks they are awesome. When I contact customer service they suck.

Two days in a row and very disappointed. Staff turnover is often at this location. I like it because of the convenience in location. Yesterday, my drink order was weak and it was remade but no better. I appreciate the effort. Today I walked in and no one said anything. A ** female came in an almost in unison the staff said welcome and hello...same with 2 ** females who walked in after. My drink order was made and given to me in less than 4 mins. My pastry order which is usually first to come out was sitting on the counter while other orders were prepared and given.

Starbucks has a program called Coffee Loop, every 10th coffee is free. When you reach 10, you click on the Starbucks website and you receive a coupon to your e-mail. Click it in the e-mail and then you are told it can't be processed. Starbucks customer service is worthless; they don't seem to know about this promotion. I'm a good customer, Coffee Loop owes me three free coffees.

Went to Starbucks for a breakfast sandwich at the Atlanta Airport, because I couldn't find DD. It was horrible and they expected a tip!! I ate 4 bites and threw it out. That was my first Starbucks experience. 😠

The staff was very loud. The lady was barking at us!!! Also, they forgot our cake pops and refused to give a refund!! Go to any other Starbucks in the USA. Also, to top off the cupcake, or should I say cake pop, the lady making our drink said, "My tummy hurts" and forgot our strawberry and raspberry cold foam. 😭😭😭🤢🤮 #COVID😷😷😷

I love the customer service, it’s just that when you ask “not to stir” and to just stack the drink it always comes out stirred. They do the syrup and then the cold brew and they stir it there instead of stacking and then they get mad when I say something but I never have them remake it. I just go with the drink that they already made.

BEWARE the Starbucks Scam!!! Starbucks sends out email promos (buy $25, get a $5 card on us). You buy the card, you don't get the promo. I spoke to a supervisor (Michael) and they claim it was a limited time offer. I replied that their website allowed me to purchase, and did not say "promo not valid" etc. 3 months later, 7 emails, and 3 calls to find out that they don't honor their promo. I feel that they use shady & false advertising in their promos... and not inform the customer at point of sale that the promo is not available.

I have loved coming and getting an iced chai latte for years. Someone had to go and screw it up…. The new chai SUCKS!!! Bring back the old chai and quit messing with what isn’t broke! The new chai is gross with an aftertaste and inconsistent flavor when made in the latte. Leave well enough alone and bring back the old chai! I will take my Reserve Status elsewhere where the chai tastes decent.

This is third time in a row at three different Starbucks that when I tell them my name is Antonio they input Anthony. That's not my name. I don't expect it to be my drink when they call out Anthony. Worse I don't know if it's racist (hate Latinos) or xenophobic (hate Latinos) or they are too lazy to type in one extra letter. I'm done. Selling off what few stocks I bought and getting my coffee anywhere else.

Made my frappaccino and it tasted like chocolate ice. Gave back and been waiting for ten minutes and no frappe back, they don't even look at me, 3 of them, classic Starbucks. Been here for 20 minutes. And like 7 bucks for ice chocolate and coffee.

I do not like the new choices at Starbucks. I used to look forward to the changing menu to try new Hot Flavored lattes. The new weird flavors and ingredients and the lack of hot coffee choices has me avoiding Starbucks all together. Sad. All my business goes to Impressed Coffee in Vincennes and Washington.

I had the worst Chia tea latte “hot” today. I ordered ahead in Eagan Mn. I picked it up. Started walking out. Took a sip and it was warm water. TERRIBLE. The staff said they have changed the way they make them. TOO BAD. They remade it but it was not the best. What did Starbucks change? Unless it’s changed you have lost me as a customer. 😡

I love our Starbucks and stop there 3 to 4 times a week. The staff are always friendly and helpful and, of course, the drinks are awesome. I have to ask though, why do companies always find it necessary to change a great product. Like when Coke changed their basic recipe, Starbucks has now changed the Chai Tea Latte and not for the better. I understand offering choices but why not keep the old favorite as well? They themselves said it's been a fan favorite for over 25 years. I've tried customizing it as they suggest but it's just not the same. It tastes like it's made with water and it's got a flat dry aftertaste to it. I will miss my trips to Starbucks but will be searching other coffee places for something that is more like my old favorite.

I have been a loyal Starbucks customer for many years, but recently I’ve been unable to access my account. The customer service chat experience was extremely disappointing. After following all the troubleshooting steps they suggested, I still couldn’t log in. Instead of helping resolve the issue, the representatives — Lavanya and Nancy — provided very little assistance. At one point, one of them even implied that my Wi-Fi or VPN might be suspicious, which felt inappropriate and unhelpful.

My order is always wrong even after I repeat myself over and over again. I tried ordering a blonde espresso with some customizations and they gave me a normal espresso even after I made it clear I wanted a blonde.

I have been going to Starbucks for years. I think it's finally time to say goodbye. The prices have skyrocketed in the past year and the cups have shrunk. No, I'm not going to tip you for handing me a cup of coffee on top of the already outrageous price. Your income from the company should cover that. The wait times are insane no matter ordering inside, drive through or mobile. By the time you get your warmed food, it's cold and stale. Lately I was hacked by Doordash at Starbucks. Never used a Doordash in my life. I handed my card through the window to pay and somehow got hacked. (Employee)? Not sure how that worked but I had to cancel my card and get a new one. Don't even get me started on their politics. This company has gone insane. It's sad to see how bad this company has fallen.

Under the Americans with Disabilities Act (ADA), restaurants must provide “effective communication” so that customers with disabilities can access the same information as everyone else. That includes:

Just a reminder - #Starbucks your manager kicked myself and my mom out of your store for allegedly giving “glaring looks” at the staff. Just a reminder to customers - always ask Starbucks corporate to save a copy of the surveillance to show proof of any allegations made. They refuse to give it to you however HR has it, they claim and the district manager will be looking at these recordings after he took the managers statement and ours because all we did was stand there, talk about how good the drink smelled that the barista that was training the new employee on how to make and we almost asked what it was but didn’t want to interrupt the training and we talked about how great the big new ice machine was that was installed on your wall.

I went to the drive thru, as I usually do, and ordered my usual drink. Noticing that it cost $.50 more than usual, I ask the girl why it cost more now than this morning. She told me that to sprinkle cinnamon on top cost $.50. It's expensive already but I like it although to pay for someone to sprinkle cinnamon on my coffee is overdoing it.

Starbucks has an app for convenience, right? So if you order ahead with the app to pick up your drink and the app tells you to pick up your drink in the lobby in 3-6 minutes, that should be the continuation of the process. I've had a few bad experiences at this Starbucks, but I will never go to this location again. The lobby was closed at noon on a Thursday with people inside. I was asked to wait in the long drive thru line (since lobby was inconveniently closed on a weekday lunch hour). And then when I asked for a refund instead, I was told "We can't do that, contact the app." And then the person I spoke with at the app told me they couldn't find my order. Extremely inconvenient and unprofessional. And you should really take a good look at your managerial staff at this (and maybe others as well) location as to why they would close their lobby when busy, instead of waiting for a slower hour. ABSOLUTELY TERRIBLE. GET IT TOGETHER.

We went thru the drive. We this guy name Dylan was very rude. He was being disrespectful to us. We upset early because they out of the food option but was still being polite to him. Him on the other hand was disrespectful to us. Also he was not professional. His hair and beard was long. Not proper hygiene for a company in fast food.

Starbucks in Rancho Mirage - corner of Monterey drive and Country Club drive. Disappointing experience due to staff behavior. I stopped by in the afternoon to use the restroom after having breakfast here earlier the same day. Two employees informed me there was a “one restroom use per drink” rule, which was communicated in a very confrontational and unwelcoming manner.

Ever since manager Todd left months ago the service is going downhill. After he left other staff has left because new manager is absent more and here. New staff isn’t being trained and if I ask a question I get a response like I’m wasting their time. My wife’s order was for shaken espresso and took 26 minutes and they still had to remake it.

Baristas cannot even make a regular hot coffee!!!! They literally do not add cream and sugar at any Starbucks!! Over $4.50 and I have to make it myself. Sorry I don’t drink all that other overpriced garbage but it’s clear my business has never been appreciated. Yes I only go there when I am desperate for a coffee and no other shops are close but dang you people are just awful.

I have never been to Starbucks in my life until the other day someone gave me a gift card and I have to say it was the most incredible experience. Not only did they get the drink order right but they were friendly and I was able to sit there charging my phone, do Bible study. It was such a rewarding experience. Thank you so much for being awesome. I really love Starbucks caramel macchiato and I added pumpkin spice with whipped cream and some caramel drizzle and I tell you what. It was so delicious. Thank you. Happy holidays to everyone.

I want to thank Starbucks in Columbia South Carolina for donating sandwiches, coffee, and snacks to the USO at the Columbia airport. What may seem as a small contribution to others is a much appreciated contribution to the active military and Veterans who use the USO. Thank you so much for helping take care of our military Veterans.

Taking two friends out for an expensive coffee outing within Starbucks located at 267 Flanders Rd, East Lyme, CT 06333 resulted in an employee intentionally shorting my order. Three coffees were ordered and Entered into their system which is clearly displayed on their task screen. Two coffees were presented with one of my friends questioning where her order was. The employee replied to her with "what do you order", having well known this information was entered into their system and readily available on the viewing screen. After waiting five minutes for a simple coffee and repeating the order placed the item was delivered in store. The employee adolescent acts to this behavior are unknown but deserve being disclosed. Any business given to Starbucks located at 267 Flanders Rd, East Lyme, CT 06333 should be avoided unless you like games being played by angry kids.

I normally have great experiences at Starbucks, but I had an incident at this location on October 13 that has still not been resolved by Corporate. I received a burn from scalding hot coffee that required medical attention. Everything was documented by my physician. I filed a report with Starbucks right away and was assigned a representative, Jonathan F. Unfortunately it has now been over a month with long gaps between responses and no real communication or updates. I am repeatedly told the case is being reviewed but it has not been escalated despite the injury being documented and legitimate.

I have been a Starbucks customer 30+ years. After having to repeat my order 6 times and then get my beverage wrong I decided to go elsewhere. I was told I will get a refund for the remaining balance and closed my account. I get an email that I will get a refund mailed to me and right after I get another email stating it is a gift card. Bait and switch by Starbucks. Now it’s time for small claims court to recouped my losses plus the bait and switch.

I have been a Starbucks customer for over 20 years and never knew they didn’t care anything about their customers until now. I have been diagnosed with end stage kidney failure and am on dialysis. And was given a strick diet of what I can, and cannot eat. I contacted Starbucks by chat online today, to see if I could get the money off my Starbucks card. And I told the person why I needed to get the money from my card. The person gave me their policy and told me I could not get my money back - because I didn’t live in one of the States they listed. I was like, “WOW!!!!” they only concerned about making money!!!! What kind of heartless company personnel is this? Now, I will lose my money that is on the card, because of greedy, money hungry people!!!! 😡😡😡😡!!!!

Kroger Starbucks store #699. It is always a pleasure to be served by Ms. ** at this store. Ms. ** continuously serves me with a smile and professionalism. She truly cares about her customers by serving them swiftly and efficiently. This always starts my day off right. THANK YOU.