|
Elizabeth of Astoria, NY April 21, 2009
I bought a queen size mattress and box spring two weeks ago. The first week it sat in the empty apartment which had been empty for 2 years. The second week I took the plastic off the mattress. The box spring did not have plastic. After sleeping in the bed 1 night I had two small red itchy spots on my leg when I woke up. Over the course of the week I had more bites on my back. I decided this must be bed bugs.
After being away for the weekend I called the exterminator. He said to put plastic over the matress and sweep the floor often. After putting plastic on the mattres I woke up with more bites. I did see two on the sheep and one on the plastic. I called 1-800 mattress and they said they were not responsible for bed bugs.
Bites and physical discomfort. Washing all the clothes in apartment, plasic covering for the mattress and box spring. The exterminator said to try the plastic first then call him. It will take at least 3 treatments
Lurde of Brooklyn, NY February 17, 2009
On December 26, 2008 I went to buy a mattress set at 1-800-mattress store located on 442 86th street, 2nd floor brooklyn, ny 11209. The manager showed me a set that was a floor sample and indicated to me that I can purchase (as is) and that there is no returns for floor samples. I asked Mr. Sam Alba if the mattess had any damages and he indicated two small stains and showed them to me. I agreded to buy the set, box spring and the mattress because that was the only thing that I was able to see. Mr. Alba assured me that the set would be taken to the warehouse and wrapped in plastic and then delivered to me.
At the time of delivery the mattress set was covered with plastic as he indicated however again i was not able to see underneath of the box spring until I started to get bug bites at night and actually see the bugs. I flipped both mattress and then that was when I dicovered the nest of bugs, I grossed out. I called the store and the phone was disconnected. I walked to the store and the it closed and it appeared that there was no merchandise in there.
I had to get the box spring out of my home, so I took samples of the bugs, matress material with stains of blood and also pictures of the the bug the bites on my arms. The bed bugs have been spreading throughout my bedroom and are biting my family that live with me. The next day I went to the store to tell Mr. Alba but the store had been shut down, with no information of the new location. I haven't been able to sleep and these bites are very itchy and even hurt.
I have not been able to locate Mr. Alba and when I called customer service to request to speak to a manager I was told the he was not in. As of yet I haven't been able to speak to anyone who can guide with my grivence. This mattress set has been paid by credit card company 351.15 and I don't even have the set with fear of further containation to the rest of my home.
Andrea of Brooklyn, NY February 12, 2009
I purchased a mattress october 18 and in one month I realized that the mattress was getting body indentations. I called them within the second month of having the mattress complaining about the indentations. And they gave us a date that was not appropriate for us. Finally they gave us a date on Fedaury 2. But the mattress was leaned up for one month because it was too uncomfortable to sleep on. The insurance company claims that the body indentations is only one inches, but the warrenty says 1-1/2 or greater. So they claim we are not covered.
Pains all through out my body and sleepless nights.
Ronald of Rosedale, NY February 8, 2009
I purchased a mattress (Sealy- Luxembourg) on January 16, 2009. I felt some discomfort when sleeping on the mattress. Thus, I decided to exchange the mattress for a type that I previously had. I requested to make an exchange for the 1-800 collection (The Classic Gem). I spoke with representative named Karen on February 5, 2009 initially at 8am (est) and then at 1:30pm (est). She initially informed me that the exchange could not be done because they don't deliver to my particular area. So, I asked her what were the boundaries and she couldn't give me an answer. She stated that I could only choose from a select few. I then requested to speak with a manager. This conversation occurred at about 1:30pm (est).
West (manager) stated that this exchange could not be performed because the mattress that I presently have and the one that I would like to make an exchange for are from two different warehouses. I asked him if something can be done and he stated that he would speak with his superior to see what can be done. He was supposed to call me back that day and I haven't heard from him since. When I tried to contact another manager (Troy) on Friday, West was supposedly not there, I only got the voicemail. Apparently, my calls were being ignored because it occurred throughout the entire day on friday February 6, 2009. PS The receipt only states that a refund is not possible and that exchanges on mattresses can be made providing that the desired mattress is of equal price or greater. The mattress that I would like cost more than the one that I presently have.
Gary of Mahwah, NJ January 25, 2009
King Koil Twin Ashland pillow top twin mattress and box spring ordered 9/20/08 delivered that sunday. The pillow top developed large wrinkles and bulges and the center of the mattress is sagging causing severe back pain for my 13 year old daughter. Contacted customer service again today, explained my 13 y/o child is having to sleep on floor. Told nothing they can do for 1-2 weeks even with paper work expidited until an independant mattress evaluation can be done. Would not give me name or number so I could schedule appointment.
Contacted store in Wayne, NJ, told if I was lucky someone would come to the house in a month. Told to put mattress on floor or buy an air mattress. Customer service would not accept digtal photo email, I even offered to drive mattress to there wayne nj store which is open on sundays. Mike said he would not look at it, could not accept it, and has no stock of any mattress so could not replace it. It would be a waste of mine and his day.
The bed essentially has a sink hole in the middle of it. This is not a rotatable or flippable mattress.
Prinzipia of Manhasset, NY January 23, 2009
Called the company because my mattress is sagging. They sent an independent company to ascertain wether or not it was sagging enough. According to the independent inspector it was not enough of a sag - though it sags more than 2 inches. I sent a registered letter to MR Napolean B which was received by his office on Nov 17th.I have yet to receive a reply.
Both my husband and my backs hurt every morning and if he moves in the bed I am woken. If he goes any where near the middle of the bed I roll toward him.
Allison of Union, NJ January 10, 2009
I bought a bunk bed for my 3 year old & 8 year old and was looking to purchase two mattresses. After visiting the Springfield, NJ store on 12/23/08, I went back to my car and spoke with a Carrie at 1-800 mattress and expressed an interest in purchasing a specific style twin & full sized mattress. She indicated that the style I wanted would not be available until 12/28/08 but that she could send me a loaner to use until that date and would then have my selection delivered on 12/28/08 at no extra cost. She also told me to call her on 12/27/08 & she would give me a window for the delivery time scheduled for 12/28/08.
I agreed to take the loaner solely on the representation made by Carrie that the items would be delivered on 12/28/08. I called her on 12/27 at which time she told me the items were still not in stock and if i couldn't wait, I should go back to the showroom and make at least two other selections. Determined to get this resolved promptly, I immediately dragged my two young children to the car on a snowy day and headed to the Springfield, NJ store. I selected not two but three additional brands, immediately called Carrie and gave her the information. She left a message on my home phone indicating that the mattresses would be delivered on 1/11/09. I made several attempts to speak to Carrie to indicate that this was unacceptable because the loaners they sent were uncomfortable for my boys and caused them extreme back pain. The customer service department was rude and twice hung up the phone on me in my efforts to resolve this. On 1/10/09 I made yet another attempt to call 1800 mattress to confirm that the mattresses would be delivered on 1/11/09. After holding on the phone for 32 minutes, the rep I spoke with, Ramon, although polite, told me that the mattresses were not in stock and would probably be in stock sometime in February, 09. He also told me that in order for me to get either of the three mattresses I selected, I would have to pay an additional fee which would add up to close to an additional 400.00. I told him that was contrary to what Carrie & I agreed to at which time he told me he would discuss the matter with his supervisor and would get back to me sometime during the day. It is now 4:57 on 1/10/08 and no one has gotten back to me. In addition, I called Carrie's direct number the same day and was told that she broke her leg & would not be returning to the office for sometime. I explained my situation to the salesperson on the phone & was told that he would investigate & get back to me. Thus far, he has not. As you can imagine, I am extremely frustrated and don't know what recourse I have in dealing with these con artists. I am stuck with two very inferior and uncomfortable mattresses for my boys which they no longer use because it causes them extreme back pain whenever they sleep on them. My boys are now sleeping on my bed and my husband & I are sleeping on the floor until we can afford to buy two new bed. We tried sleeping on the full size but it causes such extreme back pain that we're better off sleeping on the floor. Christina of Niagara Falls, NY November 18, 2008
I ordered a mattress from them on Friday of last week, they never called me back to set up delivery, they promise 24-48 call back and delivery within 5 days. I finally after calling them several times over the past 2 days found out that it could take weeks before my mattress was delivered. SO I cancled the order.
Ended up costing me a good bit more because I had to go to a local store and get a mattress so my friends could have a place to sleep for their visit this weekend.
Patricia of Staten Island, NY November 12, 2008
I purchaged a new mattress on 8/08 which sagged and 1800mattress gave me a comfort exchange, which of course I had to spend more money on a different mattress. One month later I am experiencing back pain and since this would be another comfort exchange, they will not honor it. Now I am stuck with back pain and a 1300 bill and no sleep. I am going to file a complaint with BBB but I know as the consumer, I will end up getting screwed. I will never buy a mattress from them again.
Mildred of Brooklyn, NY October 24, 2008
I purchased King Size Seally Mattress, unaware of the numerous defects as evidence of mattress sagging in middle more then 2 inches on all angles. Mattress falling apart, springs protruding from Mattress. On edges of Mattress the staples are pricking my fingers. Currently, experiencing severe lower and upper back pain with headaches, body suffness due to this defective 1-800-mattress.
I am never able to receive a full night sleep, my head hurts. I have contacted 1-800 Mattress numerous times, yet they would make excuses, never to have the mattress inspected. I am in pain every single night with no rest. Please help me resolve this matter quickly.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
Print This
Email This
