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Patricia of Staten Island NY (11/12/08)
I purchaged a new mattress on 8/08 which sagged and 1800mattress gave me a comfort exchange, which of course I had to spend more money on a different mattress. One month later I am experiencing back pain and since this would be another comfort exchange, they will not honor it. Now I am stuck with back pain and a 1300 bill and no sleep. I am going to file a complaint with BBB but I know as the consumer, I will end up getting screwed. I will never buy a mattress from them again.
Mildred of Brooklyn, NY October 24, 2008
Mildred of Brooklyn NY (10/24/08)
I purchased King Size Seally Mattress, unaware of the numerous defects as evidence of mattress sagging in middle more then 2 inches on all angles. Mattress falling apart, springs protruding from Mattress. On edges of Mattress the staples are pricking my fingers. Currently, experiencing severe lower and upper back pain with headaches, body suffness due to this defective 1-800-mattress.
I am never able to receive a full night sleep, my head hurts. I have contacted 1-800 Mattress numerous times, yet they would make excuses, never to have the mattress inspected. I am in pain every single night with no rest. Please help me resolve this matter quickly. Michael of Commack, NY October 13, 2008
Michael of Commack NY (10/13/08)
I purchased a mattress and box spring from 1800mattree in 2004. The Mattress collapsed in the center causing a depression about 2 [inches] deep . I contacted them in 2006. They send an adjuster from Nations Pride to evaluate the mattress. They concluded that the depression was not deep enough to warrant a replacement mattress.
My son began having lower spine pain directly related to the Defect in the Mattress. I contacted them multiple times , but received no reply. When they finally did reply they said they could not replace the mattress, or provide any type of compensation. The warranty on the Mattress was for 10 years. I do not know where to turn. Can you help?
Nelson of Bayside, NY October 3, 2008
Nelson of Bayside NY (10/03/08)
I ordered flowers from 1800Flowers and when I received it, I was furious, it looked nothing like the picture listed on the website. The flowers did not look fresh and it totally came in a different vase. The flowers were supposed to come in a clear vase with rocks and dried wheat but instead came in a dark blue vase with nothing else and I emailed them and this was their response to my complaint: Standard message people have been getting.
They should have at least notified me that they were going to replace it with something else. If I wanted something else I would have ordered it, but I wanted that specific item. Very very displeased.
Nicole of Oakland, CA July 17, 2008
Nicole of Oakland CA (07/17/08)
Gerry Lundy and another Showroom Manager pressured me into buying on the same day, stating that a mattress would be reserved for me at the warehouse once I gave my credit card number to put on hold. I told them I would need to first sell my bed, so would take up to a month to have room for the new bed. They said this was fine and that I would just have to call and the mattress held for me would be delivered within the next 1-3 days. I called to have my mattress delivered, and I was told that they were out of mattresses and that I would have to wait until they received their next shipment.
Alex, who I first spoke to refused to believe that I was promised the above. He said he would call Gerry Lundy and call me back in 10 minutes. He did not, but said he did. I had to call back. I then gave him my cell number again. He promised he would call by that evening and he did not. I called the next day and complained about both the Showroom Managers'outright lie as well as not receiving a call as promised. I spoke with George who was not helpful, refused to believe that I was told the above my the Storeroom Managers, and told me that Alex did not have the right cell number for me. I asked to speak with a Customer Service Supervisor. He claimed that none was available, but that one would call me back.
I received a call from 1-800-Mattress, stating that they would not charge me the delivery fee. I told them that I was not going to be charged that fee anyway. I cannot understand how they don't have this in their system! I was then offered 50 off. This was not much considering the amount of days I would have to sleep on the floor. I then found out that I was again speaking to George, when I was told a supervisor would call me back as I had requested. George again told me that a supervisor would call me back, and I never received such a call.
1-800-Mattress claims superior customer service and I experienced the worst customer service in many, many years. I was outright lied to by two storeroom managers, who even brought me to their computer to show me that I should buy now to hold what was currently in stock. I had to make repeated calls back and gave my cell number numerous times. I was told twice that I would receive a call from a Customer Service Supervisor and never did!
I was forced to sleep on my floor for over a week. I have two herniated discs and this was very painful. I could not sleep well. Michael of Jackson, MS July 15, 2008
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