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1-800-Mattress

Michael of Jackson, MS July 15, 2008

Michael of Jackson MS (07/15/08)
They are not who they say they are! They use the worst florist in town to deliver my moms flowers. First i purchased Pour you heart out and it looked liked someone just but mess together to say it was a flower. so when i called to complain i ordered Fields of Europe and online they looked very nice. But in person, they looked like the florist picked flowers out of the field in the country of Mississippi! I was not happy at all about this. They were not very helpful at all with correcting the problem. After i told them about trhe horrible florist, they sent the new flowers by them also.

Pamela of Larchmont, NY June 5, 2008

Pamela of Larchmont, NY (06/05/08)
I have been fighting with 1-800-Mattress for 2 months to get an exchange or refund on a new mattress that cost 2,750.00 on 3/6/08. The bed was a replacement (and upgrade- I paid an add'l 450.00 for it plus a 59.00 delivery fee) for another new mattress I purchased from them 6 months prior.

The first bed had been returned for the exact same reason. The first bed was plusher and it caved in the center- only one person could sleep in it since the only comfortable position was in the center- the sides were too high and forced you to roll into the center. After three months, the second mattress had the identical problem.

A mattress inspector came out and said it didn't meet the criteria of being defective (the indentation has to be 1 1/2 or 2 to be deemed defective- but you cannot lie in the bed when the measurement is taken and the measurement process is not accurate according to my an engineer friend who was present in the room when the inspection was being done).

The customer service people at 1-800-mattress say that all beds are now made like this and they can do nothing about it. It is called a body signature,& this is what the public wants. They also claim that due to strong inner spring construction- the mattress is acceptable and make you feel that it is your imagination that the bed is defective.

Marsha of Coral Springs, FL May 16, 2008

Marsha of Coral Springs FL (05/16/08)
My daugher and son-in-law in Nevada sent me long stem roses for Mother's Day through 1800flowers.com. The flowers arrived Saturday the 10th of May in a box that was shipped from Houston,Texas to my home in Florida. I opened the box as soon as it was delivered and found the flowers were hot, wilted and some of the stems were floppy and no longer erect.

By Sunday some roses were already dead. I know the kids spent a lot of money on these flowers and as not to upset them told them the flowers were lovely. I don't expect anything but want to warn others away from this business or to add credence to those that are filing formal complaints. It is amazing that the flowers could not have been sent from somewhere closer to home.

Pietro of Coral Springs, FL March 12, 2008

Pietro of Coral Springs FL (03/12/08)
Ordered a JamesTown Laxex 4 Seasons mattress, which was described as a semi soft feel. When I received the mattress I sunk right into it. It was extremely uncomfortable so I called the representative that evening and left a message. Since I did not get a response I called a manager the following morning and explained the problem. I was told I could exchange the mattress for equal or greater value.

However, I was not advised of this at the time of my purchase nor does the contract reflect this. The contract only states they will provide one exchange. There is no mention of the type of mattress that can be exchanged or that the mattress had to be exchanged for a mattress of equal or greater value. Now I am forced to purchase a mattress from a company I do now wish to deal with. I would recommend you go to a store and try your mattress before purchasing it.

Sandra of Bridgeport, CT February 20, 2008

Sandra of Bridgeport CT (02/20/08)
In 2007, my husband wanted to replace an existing king size mattress set. We were fairly newly married and this was a set he had. We decided to go to 1-800-Mattress. We chose a Baldwin's Plush Top King with matching box springs. A few months later, we complained about the mattress and box springs. The box springs were squeaking and the mattress was sagging. They replaced the box springs but their opinion about the mattress was that it had normal padding decline. Later we complained again.

They sent another service tech out who used a different instrument to measure the sagging. Their customer service woman called to tell us that the tech's information showed no problems. We were informed that Sealy, the manufacturer, made these beds that are higher in the middle, yet lower around the edges. We feel as if we are sliding off the bed all night long. At times we would as a couple like to sleep together in the middle but it's next to impossible. We have what seems to be a thicker pad going down the center of the bed. We wish that the salesman who sold it to us and the manufacturer would inform people that if they buy king size beds you will sleep on an angle. Also, in the showroom, the displays they show of the mattress isn't what you'll get throughout the mattress. There should be a law against that, too. Another question we have is about the soil policy - that this cancels out the warranty. If the mattress has to be returned, what difference would it make since it can't be resold? Thank you for whatever direction you can give us at this time.

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