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Elyse of Woodbury, NY February 15, 2008
Elyse of Woodbury NY (02/15/08)
I was highly disappointed with the customer service that I received on Feb 14, 2008. I purchases 2 full size beds with box springs and headboards on 2/9/2008 in the Huntington Showroom. A store manager wrongly informed that there would be no problems with moving the 2 other beds to my garage. [This is considered a verbal contract.] The delivery truck showed up at around 12:15, and I was told that they do not do that. I was upset and angry but never threatened them. They followed me upstairs in my house (without being invited) while I was discussing this with their so-called customer care/dispatch department (a joke of a name, if I ever heard one). I told these gentlemen that they did not belong upstairs in my house until this was resolved. I was on one of their cell phones; when I was put on hold he asked for his phone back and walked out of my house. He lied and told dispatch that I slammed a door in his face. I must have magical powers to be able to slam a door from upstairs. This gentleman refused to return with my delivery. The dispatch put me hold for 15 minutes and then transferred me to customer care and says that she knew what she was doing.
I get dropped from customer care, I did not know who I was speaking with, and then Karen does not have the good manners to call back so that this situation can be rectified. She did arrange for it to be redelivered between 4-7. I spoke to a number of other individuals in customer care and dispatch, and informed each one of them that 7 is TOO LATE. I will not be home. I spoke with Tracy who told me that it would be there by 5:00; Diane in the Huntington also was given the same information. When it was not there she told me she never said any such thing. I say go back to the tapes. I do suggest hearing tests for all employees. The 2nd delivery came too late, and I need to leave. I canceled the order.
Sales person promised something that the delivery dispatch refused to honor. The staff acted in an unprofessional manner without integrity. Lillian of Long Branch, NJ November 27, 2007
Lillian of Long Branch NJ (11/27/07)
I recently purchased for 908.41 a Sealy Posturepedic Park West Plush Pillowtop Bed Set from 1 800 Mattress. I now see that the bottom of the Box Spring is all torn and tattered. The springs are completely exposed. Either this is a defective box spring, or the people/installers who transported/delivered it were careless. In any event, this is a brand new bed set and the condition of the box spring is unacceptable. I have no small children, nor do I have any pets; the mattress has had normal, albeit very minimal, wear. Regardless, the set is only two months old and should not be in this condition no matter what.
1 800 Mattress informs me that they will not replace the box spring, nor will they repair it. They also rudely asserted that, the tattered/torn box spring has nothing to do with a comfortable night's sleep, an assertion that both horrified and angered me. 1 800 Mattress is a company that myself nor anyone I know will ever deal with again because of their rude, disrespectful customer service personnel and policies. I am contacting you in the hopes that you can help to resolve this matter. Thank you.
Reese of Riverhead, NY October 18, 2007
Reese of Riverhead NY (10/18/07)
After purchasing a King Koil pillowtop mattress, with a limited warranty in February of 2007 my wife and I have had horrible back pain. the pillowtop is sagging and without anyone in the bed has been measured sagging at 1 1/2 inches. When in the bed the bed sags almost 4 inches. It's like sleeping in a hole, you can not roll over because you can't get out of the hole in the mattress. I have contacted 1-800 mattress and they said it's normal for this kind of sagging to occur. King Koil, the manufacturer says to deal with the company we purchased the mattress from.
780 for a mattress that is worse than our old one that we had for 20 years. Back pain every single day. Chiropractic care just to be able to function, and we are unable to buy another mattress at this time as we cannot afford to. Maria of Dix Hills, NY April 30, 2007
Maria of Dix Hills NY (04/30/07)
In 2000, I purchased two King Koil mattresses from 1800 mattress. Within months, they began to sag in the middle considerably. As a result, a inspector came and we were issued two new mattresses. However, the new ones quickly proceeded to do the same as the first set, only worse. Over the years, numerous inspetors failed to show up, and on other cases have come and stated that nothing was wrong with the mattresses. You can clearly see the sags in the mattresses from the doorway to the bedrooms even when the beds are made. Lauren of Smithtown, NY April 9, 2007
Lauren of Smithtown NY (04/09/07)
I bought a king size mattress in January 2006. By October I had major sink holes. The indents measured 3/4. The warranty only covered the bed for greater than 1 1/4. I was told I had to wait 3 months for a no charge re-inspection (which I finally got and am currently waiting for the report). Well that was 4 months ago and I still haven't heard from him after calling him at least 1-2 times a week since January 2007. I have spoken with his supervisor and she has assured me multiple times he will call you back by the end of the day.
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