Complain about a product or service

Aaron Rents

marla of houston, TX November 6, 2009

we went in to get a washer and dryer rent to own! i told them i wanted new appliances and only new! they delivered our maytag neptune washer and dryer the next day with no paper work that they said they forgot! with in a couple days the washer would not spin out water! i called aarons and told them i wanted a new washer delivered in the box with papers! the next day they came with a box that was opened i knew it wasnt new so i ask them why it was opened they said it happened loading it on the truck!

they switched it out. well guess wat. it was doping the same thing as the washer they switched not spinnig out the water. so i figure they just put the same washer in a box and brought it back! i called bbb first than called aarons and said i want a new washer in the box that i have to open!

well a wk later with loads of laundry piling up from 3 kids they brought the washer! ok now it worked but a yr later the water pump went out and we had paid them off in a mnth for the set so why should they care any more? the dryer some how got a big crack in the tub that i hadnt noticed! when i took my clothes out there were alot of clothes that were cut when they came out! i was thinking 1 of the kids had got sissor happy. boy was i wrong!

now a yr later the dryer has a giantic hole in the tub and will not work at all! and there is nothing i can do about the 1600.00 i spent at aarons rental on a junk set washer and dryer! aarons rental sells nothing but junk. dont go there and as far as matag goes you should change your commercial where the guy is setting in a chair hoping something goes wrong with maytag products to 1 where the maytag guy cant sit still because of all the appliances going bad!

i have custody of 3 grandchildren than me and my husband! i have lost alot of clothes because of the neptune front load washer and dryer! the washer caused alot of our clothes to mildew where it would not spin and the dryer shreded alot of clothes where it got a big gaping hole in it! i mean hundreds of dollars worth of clothes! now i have a set of 1600.00 junk setting in my laundry room that i cant use and cant afford to replace! so aarons and maytag i hope you both go bankrupt!

Shirley of P.O Box 221492, FL October 31, 2009

I'm getting harrassment phone calls with their phone numbers blocked and being threatened by a very rude female and she even is trying to get me arrested. It's crazy whatever happened to the customer is always correct. Then they wonder why company's go under cause of people that are rude and insenstive and they claim they have sent out numerous letters when I got only one. IS anyone gonna put a stop to this, I have heart problems and just had a stroke and recovering from it and still falls upon deaf ears and they keep calling every hour

Rosemarie of Endicott, NY October 27, 2009

I was renting to own a Dell Inspiron 1525 laptop. After my daughter looked at it she discovered that it was the computer, not my fault. I couldn't use the dvd burner. We returned it and they are suppose to provide a replacement if it is faulty. They said they didn't have a replacement. After 5 weeks of trying to find out why I didn't get 1 phone call, I got a call about my payment being late. The manager in the store lied about his name several times to pretend that he was only a worker and they would have to call me back. I never got the computer back, and don't even know what was wrong with it.

This company doesnt follow the agreement when it comes to fixing merchandise that apparantly is frquently faulty, by the complaints I have read. I paid a total of 820.00, and didnt get a dime back or credited to me.I complained to the BBB and they still did nothing. I also found out that the laptop had been discontinued and parts were limited. This company needs to be stopped from ripping off consumers by stating they will fix or replace the product if you have any problems. When I complained to BBB ,the company response was totally false and demeaning. They also stated in correspondence that they tried to contact me about the laptop and I didn't call them, more lies.

stacie of Ephrata, WA October 5, 2009

i purchased a computer from them in jan 2009 the computer worked for aprox. 3months. i shut off the computer and went to turn it on and nothing happened i called aarons to get a lot of run around they had me call dell for repaires i recieved the parts in 3 weeks. then i was told that a repair man would be out in one week.

he never showed so after a month i sent the computer back. they said i could use one off the showroom floor. my mother in law at the same time purchased a dish washer and was late one day on her payment because we could not drive to the store. she is in her eighty's and misplaced the money. they were very rude to her and took the dish washer and even though i was ahead on my payments by 2 weeks they said i had to have done something to the computer. so they took the loner and that is the last i ever heard from them.

i and my mother in law where called some bad names also by the man who picked up the merchandise even though i helped him get the computer back in to the boxes. i had saved for it. may 28 2009 is the day i will never forget. my mother in law was upset for several weeks. we paid 1,600 befor they picked up the computer that we no longer have.

GEORGE of SILOAM, NC October 1, 2009

I am an existing customer, and on 9/03/09 went into Aarons and saw a 42 in JVC HDTV that was advertised you get a free 30 GB I-pod with TV lease purchase. Its been 4 weeks and still no I-pod. I think this company is making false claims. I also received a letter that states that my I-pod was shipped out 9/11/09 so I call the Atlanta HQ.

The woman was rude and told me tha tthe letter was a generated after a purchase and that the I-pod was not shipped and said that it woud be shipped. I asked her if sending letters saying that products were shipped when in fact it wasnt was making a false calim and she said nope. She than said well I'm not going to argue with you. This company has many complaints across the country, somthing needs to be done about them.

I am disabled and cant get out much, nor can I afford to. So I call once a week to ask about the I-pod and the sales people get rude and hang up if they see your phone number. It makes me so upset that I can't sleep, thinking about how they treat us.

Theresa of Hillsboro, TN September 9, 2009

They didn't give me a remote with the television I had rented. Couldn't watch a full screen. Kept getting the run around about where the remote was, who was gonna bring me another etc. was tired of being lied to so posted a comment on here. this morning I called Aaron's again to find out where my remote was. B. roberts paid my bill for next month, apologized up one side and down the other and is bringing me a new remote.

Theresa of Hillsboro, TN September 9, 2009

I have not been hurt, so to speak by this company, but I am upset by their practices. I have been a customer of Aaron's for over a year. Have always paid on time, no problem. Every month I recieve a phone call asking me why I haven't paid my bill. My bill from the very beginning was set up for the 3rd of every month. Their response " oh well it's not here in the computer", I traded in a 60 inch tv for a 32 inch lcd flat screen, to lower my payments each month.

I was scheduled to have it on a friday (Labor Day weekend) after 3. At 6 I called the store and talked to the manager and he said he was sorry, they got swamped and how about tuesday. Ok, fine. By the way, I paid for the tv on that Friday. So Tuesday morning rolls around and I get a phone call asking why I haven't paid the bill on either tv. I explained and she said well when are they supposed to be out today? I said I didn't know but would appreciate it if they could come out before 1pm as I have things to do, she said yes and noted that my account was paid.

Just before 1pm they show up, take out the old tv bring in the new, no remote. Screen is stuck on Narrow, can't adjust color etc..without the remote. So I call and talk to B. Roberts the manager and he said that the remote was in the truck, the delivery guys said no one could find it....he would get another one and have someone bring it out to me as the delivery guys were on their way out of town. 2 hours later I called to see if anyone was coming out, a woman named Jerry said she didn't know why he would tell me that as they are all booked up for the day, but I could drive into town and pick it up if I wanted to. So I said I guess I will have to.

So I drive into town go into the store, nobody there...had to holler for someone, Jerry comes out and said she didn't hear me come in. I asked for the remote and she said she didn't know where he put it. She couldn't find it, couldn't reach the Manager, B. Roberts so she said she would go to WalMart and buy me a Universal remote so I could at least get a larger picture and sound control. She stated she would have it to my house no later than 7pm.

Guess what their store closes at 7pm and she didn't show up, nor did the manager call and apologize or anything. Granted we don't have a HUGE account with them but is this good business practice? I will be spreading the word that B. Roberts and his team at Aaron's in Manchester are liars and don't keep their word. As for a remote for the tv I am paying for monthly? Cannot view a full television screen on a television I am paying for, nor can I control the volume.

Jacqueline of Suisun City, CA August 25, 2009

My daughter is leasing a piece of equipment from Aarons and I was lsted as a reference. On Friday August 21st I received a voice mail from Danny who works with the company asking that I give my daughter the message that he called. I relayed the message to her. On Saturday afternoon I received another phone call from Danny. This time I answered my phone and he asked if I had a daughter named Maisha. I said yes. Being very rude he asked if I gave her his message the day before. I said yes I did. He then says to me "oh you did huh?" I said yes I did. He then says to me, well give her this message, thou shall not steal. I hung up on him. I though how rude.

So I went to the store thinking that If I spoke with his manager and complained about how rude that was, I would get some sort of apology. I went into the store and asked to speak with the manager. When the manager came to the counter. I went on to explain how I received this phone call from a member of his staff that was very rude. I told him I am only a reference here and he had no right to speak to me in that tone. The owner says to me. I don't know what you are taking about you're not making any sence and he walked away from me. At this point I was very flustered. I just wanted him to say Ok mam I apologize for my employee, you are not the customer and it will never happen again.(honestly the way they spoke to me they should not be allowed to speak to anyone) All they are supposed to do when they call a reference is ask that we take a message.

I spoke with Danny and he said that he couldn't get in touch with my daughter so he called me and as long as she had his merchandise he could talk to me any way he wanted to. He begin to tell me how she was not paying the bill and she left with his equipment. These are things you only discuss with your customer but he wanted me to know it all. I've worked credit and collections for 20 years and I know it is against the law to discuss a persons credit matters with anyone other than them. It was like since I am her mother they wanted me to be accountable for this bill and for her actions.I couldn't believe how rude he was being.

At that point my dautghter called and I left the office. When I left the office another gentleman Jason begin to share with me also about my daughters payment problems with their company. The manager walked back in and says waiving his hand at me lady leave my store. "I have no time for you. He says to me I thought since you are her mother you would care. I see you are no kind of mother just leave my store. Your daughter is a thief. I called him a Jackass and left. Thats the only thing I could think to do. I left there angry to tears. The only thing I could think to do it write someone who I though may at least let them that If they are going to serve the pubic they need some serious training on customer service. I deserve an apology from someone.

Darleen of visalia, CA July 28, 2009

The buttons on the front of the water fountain for crushed and cubed don't work so you never get what you want out of it. now 2 1/2 years of owning it the temp in it is reading 60 for the frezzer and 65 for the fridge. can't get some one out to fix it till wednesday and it is early monday. Modle #GLHS38EGSBO Stainless steel black handles with water and ice in the door.

David of Athens, TN June 27, 2009

After renting from Aarons for a few years, I was recently unable to rent from them because, according to the manager, I needed one more reference. They advertise that Everyone is Approved, yet you can't rent from them unless you have 5 (previously 3) references. Never had any trouble renting from them until the current manager, if that is what she is, began working there.

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