Complain about a product or service

Aaron Rents

Cynthia of Emporia VA (03/06/09)
I am currently leasing a front load washer and dryer from Aaron's. When the product was delivered the delivery persons has the responsibility of hooking the washer and dryer up and insuring that the product is working properly. After having the product (which was a replacement for a previous failed set) for a week or so, the washer was not hooked up properly and water spilled out for the second time all over the carpets in my home. I called Aaron's and they informed me that someone would come to my home the next day before 7pm.

I informed them of the damages and that someone would need to bring something that could dry up the water in my home. I told them the conditions that my children and myself were living in due to the water. The water has caused damages to the cabinets in my kitchen because the water actually seeped through the walls. When the delivery crew showed up at my home thay didn't have anything to get the water up. I Called the store and someone was sent to my home an hour later with a rug doctor. Most of the water was soaked up but a day later the carpet is still wet and the smell of water sitting for two days is horrible. I know that this will cause mold and mildew to the carpet the flooring under the carpet and the cabinets. I sent out a complaint two times to Aaron's via email insisting that someone from their corprated office contact me to no avail.

The physical damage that has been caused by this ordeal is the inhaling of mold (you can actually smell the mildew). The wet floor my children has been walking on for four days now.

Robert of Sacramento, CA February 19, 2009

Robert of Sacramento CA (02/19/09)
This is the biggest rip-off since rent a center. I purchased a TV from hem a year ago. no I've paid 2,600.00 so far into this TV. The TV in a store would cost less then 1,800.00. how can they get away with this tpe of rip off

Ruby of Rocky Mount, VA February 12, 2009

Ruby of Rocky Mount VA (02/12/09)
I got a bedroom furniture and the rails on the bed broke. so i called them and they brought another rail and it keep slipping of the headboard and i called them and then they brought the first one back the second time and they just put in another screw. it broke again but they could not deliver it. so i went and go another rail and then they gave the the same one that keep slipping out of the headboard and i been complaining about this for 3 months now and no one cares. They bought another rail. it's totally different colors and its higher on one side of the bed and it looks a mess.

They keep telling me that they have ordered another rail for me and its been 3 months since then. It's not right. i am paying customer and i will never get anything else from this store. Just being lied to and the bed is higher on one side that the other.

Nikoli of Fallon, NV January 25, 2009

Nikoli of Fallon NV (01/25/09)
I wanted to alert you folks about a particularly predatory merchant. My daughter, now 100% disabled, recently moved back west from Louisville KY. She had an account with Aaron's furniture there. She bought first, an expensive couch, and at first, had no complaint. Afer the couch, she bought two matching chairs. At the time she left Louisville, she had only one payment left, of 35. She gave my address for her forwarding address, and stayed with me for 6 weeks. She paid off the two chairs. Suddenly, Aaron's was coming after her, with teeth! I didn't yet have her new phone number and address, as she had just moved.

Aaron's called me, made threats, called incessantly, and in fact, scared me once into an ER visit, because they said, they had A criminal warrent for her arrest! My daughter was an Army MP, and subsequently worked in law enforcement. She values both her credit record and her reputation. I was only able to reach her by sending a frantic email about the warrant. I am myself, retired, 70 years old, and also 100% disabled. This morning, she went on line to check her bank, and found that, without her authorization, they put through a 105 demand for a bill she no longer owed! She is now short that money and will have to go fight them for it. But she WILL fight them! This is not the only outrage; they are now so common as to be not particularly noticable. Or unusual.

At the same time, she had her credit card stolen, they had the woman who stole it on videotape, and the police REFUSED TO PROSECUTE BECAUSE SHE WAS AN ILLEGAL ALIEN! They said it wouldn't work, because she would bail back to Mexico the second she got bailed out. The woman maxed out her credit card. Eventually, she got the money back, but could have done without the stress. You probably cannot help my daughter, or me, but at least, you can warn people against this collection people for Aaron's. They lied. They scared a usually cool older disabled lady into an ER visit. I could have died of shock. For them to threaten her like that was unconsionable! 

Gina of Spokane, WA January 14, 2009

Gina of Spokane WA (01/14/09)
We purchased a tv on a 2 year cotract with aaron rents. We have had color issues with the tv several times, and have reported it to aarons. Neil, thier rep, came and checked out the tv, and said it was un repairable, completely broken, and can not be fixed and would need to be replaced. I said ok, and he and the guy his with took my tv with the understanding that on the following tuesday they would return with a new tv.

Tuesday comes and the guy that was with neil on saterday shows up with a different guy. He proceeds to unload a dirty used tv. I told him to take it back as I am supposed to be getting a new tv. He called the store, had a smoke, and left. I figured there was a mistake when they loaded it. He told me that there is no misteke, that Aarons had breeched the contract, and I should get a refund and go to spokane discounts and buy a new one. That is what I think would be best, as per their representative.

John, a man claiming to be a manager calls later. he says they are going to repair it, but that the slightest bump can cause it to happen again. They are hauling this sesative piece of eqiptment around in their truck, bouncing all over the place and they expect for me to make my last payment, void the warranty, and take a mabry fixed, mabey not fixed tv.He promised a loaner before 1pm today. I would feel batter if they kept it, sold it to someone else, and refunded our money.I still have no tv. it is 1:55 pm, and no sign of aarons. No call, nothing.

Devivier of Los Angeles, CA January 9, 2009

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