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Ray of Fair Oaks Ranch, TX January 20, 2007
Tina of North East, MD February 24, 2006
We were treated rudely, mis-informed and not give proper and professional advice or guidance, now our kitchen looks awful in a brand new home. When I tried to speak with them, they turned it into an all out fight and are unwilling to work with us, they said "you signed off on it, now its your problem." Well the paper we "signed off" on, was for the style and color of the cabinets. I explained numerous times the model numbers and dimensions of appliances I was was purchasing from Sears, and if there was going to be a problem, I should have been informed at that time. Now I have a kitchen that looks mis-matched and they will take none of the blame or work with us. The builder gave them the money and now they act as if they have no idea who we are. I feel that I went to a place of business, and was advised that a "designer" would be helping us. But that is the exact opposite of what I received. When Kim got the models numbers of the appliances, and saw that they would not fit properly, she should have advised me at that time that we may need to make some adjustments with the cabinets, especially since we purchased GE Profile Stainless steel appliances, that were not cheap. Report Your Experience
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