Complain about a product or service

American Home Interiors

Ray of Fair Oaks Ranch, TX January 20, 2007

I have held my policy with American Home Shield (AHS) for about 8 years that provides for repair or replacement of my heating/AC units.  In 2002 AHS sent Triple S to repair the unit that was not performing correctly. Triple S reworked some electrical lines on the outside unit to replace the contactor with a non-complying contactor because they did not have a factory replacement.  This fixed the cooling problem but caused a heating problem.

Several other calls were made to AHS about the heating problem. They again sent Triple S and on their last call I was told that the problem could not be cured and I would just have to live with it!

I called AHS and asked for another service company to look at the problem. AHS sent Ambient Air on 1-19-2007. The technician found the problem to be in the wiring done by Triple S, which prevented the heat strips from working. When Ambient called for approval from AHS to perform the work, it was denied! 

Tina of North East, MD February 24, 2006

My boyfriend and I are building a house through Gary Slagle contractors and were persuaded to pick out our cabinets and flooring through American Home Interiors.

We were treated rudely, mis-informed and not give proper and professional advice or guidance, now our kitchen looks awful in a brand new home. When I tried to speak with them, they turned it into an all out fight and are unwilling to work with us, they said "you signed off on it, now its your problem." Well the paper we "signed off" on, was for the style and color of the cabinets.

I explained numerous times the model numbers and dimensions of appliances I was was purchasing from Sears, and if there was going to be a problem, I should have been informed at that time. Now I have a kitchen that looks mis-matched and they will take none of the blame or work with us. The builder gave them the money and now they act as if they have no idea who we are.

I feel that I went to a place of business, and was advised that a "designer" would be helping us. But that is the exact opposite of what I received. When Kim got the models numbers of the appliances, and saw that they would not fit properly, she should have advised me at that time that we may need to make some adjustments with the cabinets, especially since we purchased GE Profile Stainless steel appliances, that were not cheap.

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