Ashley Furniture

Orkida of Bronx, NY July 2, 2009

I purchased a sectional recliner/ with bed in 5/21/07 in Ashby Furniture . I paid 2,000 for the sofa plus 200 for the protection plan. I was told that it was leather but i found out that it wasn't when a professional came to see the sectional because it started ripping within a year. When I tried to get in contact with the store they had gone out of business. The other day I saw the same store had reopened a few blocks away from the original store. I also saw the same sales rep. that sold me the sectional. I explained to them the situation but they will not do anything about it. THis company is fraud and lied to me about selling me leather sectional when it wasn't. I want my money back or a sectional that is actually leather.

Cheryl of Smyrna , TN June 27, 2009

Upon entering the store on Friday June 26, 2009 I was advised of the current promotions: 13% OFF any item OR 13 months without interest on Ashley Credit account. No exclusions. I selected item #B175 (King Bed) for purchase. The price was marked 398 for queen. The sales rep advised 100 additional for King w/ 13% OFF (cash sale). Total selling price was approx 433 w/ 70 for delivery. Problem is, the cashier quoted a total of 612. Immediately, I realized with simple math my total was not 612.

At that point, I was advised that due to an error in pricing, the 13% OFF promotion would not be honored. So, selling price 498 w/ 70 for delivery. Which again, is not the price the sales rep (Kathy E) and I agreed upon. I tried speaking with the store manager (Jim A) without resolution. As a side note, while browsing the store, I noticed other customers with similar complaints about pricing. The price is CLEARLY marked on an item and the sales team quotes another price and the explanation is ' oh that is an error. '

I sent an email via Ashley's website this morning. I am forwarding a copy of this complaint to the BBB and the Consumer Affairs division of the State Attorney General office. These practices are not only unfair and deceptive to the consumer. It is fraud and misrepresentation.

Morgan of Bryan, TX June 9, 2009

I went into Ashley furniture and bought a new bedroom set on May 4th. It wasnt terribly expensive, only 1700 or so, 19something after taxes and warranty. Paid for it all on site with my credit card, no financing through Ashley's so as far as they're concerned it is 100%paid for (and at this point, the card is almost paid off). The salesman told me that this was a new set, so it was POSSIBLE that it could take up to 4 weeks to arrive, however it would most likely arrive within 1 1/2 to 2 weeks and that I should be prepared, meaning i should have the room cleared out. The date on the slip said June 6th.

On May 10th, going off of what Gabe instructed, i gave my old bedroom furniture away and was ok with sleeping on a mattress on the floor for a week or so. June 6th comes, I call Ashley Furniture because I had family coming into town that weekend and there was NO way i was going to let my parents sleep on a mattress on the floor. I was basically told that the only thing they could do was give me a loaner frame (as in a metal frame) and a loaner dresser to get my clothes off the floor.

I declined this because i could not take off of work for the 4 hour time frame they give you for delivery only to have to do the same thing the next week when they delivered MY furniture. On June 6th, i was told that the furniture would be arriving on the 7th, but that it would then not be delivered until around the 10th. I called today (the 8th) because I need to know what time on the 10th they are planning on delivering so i can arrange with my boss to take time off/rearrange my schedule more than a day in advance. Before I go any further, last week I called Gabe to see if there was anything they could do to expedite the order (since i had already been waiting 2 weeks longer than they said) and he PROMISED he would call back the next day. alas, no such phone call was ever made! So i went into the store after work only to find that Gabe wasnt there; a floor manager spoke with me and pulled the file, called the store manager and said that they were sorry, it would have to be the 10th.

I called today and asked to speak with Gabe; i told him it was unacceptable that i had not yet received a call to set up a time for delivery the day after tomorrow. He mumbles through a few sentences and I tell him that if they cannot have my furniture to me by Wednesday, I want a refund to which he replies "fine, i will see about a refund", he then says he is going to speak with a manager so I said i would wait while he did that; he hung up on me. I figured it was a misunderstanding and decided to wait an hour or so to see if he called back (this was around 5, so if he hadnt called by 6, the manager would have already been gone). I called back at 6 and asked to speak directly with the manager.

The woman on the phone said that the manager was gone, but that she was the floor manager and asked how she could help. I told her what the situation was, and that my husband and i had been sleeping on the floor for almost a month and she immediately apologized numerous times (i am certain she was sincere). She said that she was going to leave a note with the manager and call to follow up with him tomorrow to see if I could get 1/3 of my money back. If that happens, I will be fairly satisfied, however I doubt that the manager will call me as 2 people claim to have spoken with him on my behalf and i still have not heard from him. If any of the people i had spoken with previously had been even 1/2 as nice as this girl (i am sorry that i cant remember her name now) I wouldnt be nearly as unhappy as i am now, however i have found the rest of the staff to be completely unhelpful, with the exception of when they were taking my money of course. I will NEVER EVER shop at Ashley Furniture again and hope that I actually get my furniture next week unlike some of the people who have posted here. I certainly feel horrible that so many of you have had worse experiences as i cant imagine how mine could get any worse. I have also paid almost 2000 for this furniture that I have yet to receive and really economically dont have the money to "splurge" like that.

Frank of Anaheim, CA June 2, 2009

On 10/1/07 my 90 year old mother purchased a twin size Sealy Glenworth II mattress. Within a year my wife noticed a moldy or mildew smell coming from the mattress. As my mother lived with my son and daughter in law at the time, my wife thought it might be the laundry soap being used and didn't say anything about it. February 2009 my mother moved in with us and we immediately noticed the odor. In addition, there is a dip in the bed.

We called Ashley who sent out a man to inspect it. He said the indentation was 3/4" and someone would be back in touch with us. Two weeks later when no one called, we called Ashley to find out the claim had been closed as the indentation wasn't 1 1/2" deep. In addition, nothing was noted about the odor. We were then told to call Sealy and file a claim with them but judging from the horror stories, I don't look to receive any satisfaction from them for my mother. What a sorry shame.

Karen of Flanders, NJ June 2, 2009

Purchased over 2,000 of furniture in Sept. 2008 based on a promotional offer of 500 in gas cards. Since gas was over 3.00 a gallon then, this offer was quite enticing. I registered as required but mailing address, website and phone numbers provided have all been disconnected, no longer in service or vouchers returned to me due to "refused - unable to forward".

yahaira of elizabeth, NJ May 20, 2009

I purchase 2 items from ashley furniture the wall unit was broken and they send a technician to fix it the sofa set came with a missing cushing and a missing moveable chase we bought these items on march 26th and delivery was made on april 25th and now is may 20 and i still have not receive the missing pieces when the delivery was made the driver took a picture of the missing items then the technician can in and took picture of the wall unit and the missing part of the sofas as a result i can have visitors in my home because i have no place for them to sit i have to sit on the floor because i can sit on my sofa because of those missing item

Anne of Chico, CA May 14, 2009

We love our Ashley Furniture! We have shopped the Ashley Furniture store in Chico for almost 5 years, and never had a bad experience! It is a shame that they are being given such a bad rap by spoiled, self-absorbed, anti-economic growth people, in a town these same people have turned into a retail ghost town. We have our entire house filled with Ashley furniture and will continue to shop there for all of our future needs!

Jay of Jersey City, NJ May 20, 2009

I purchased furniture from Ashley Furniture in October of 2008 when they advertised giving 500 in gas debit cards as an incentive to purchase their furniture. In order to get the gas cards I was required to stay with one brand of gas (even though at times it was more expensive) and submit 100 per month in receipts and then I should receive a 25 gas debit card monthly.

The gas cards never came and when I contacted Ashley Furniture I was told it wasn't their fault. They have suggested I sign up with another gas redemption company but I absolutely do not trust that it isn't a scam. I would not have purchased furniture from Ashley had it not been for this advertised special. They need to make good and issue the gas cards or pay me 500

Carmeleta of Parlin, NJ May 19, 2009

Over the past couple of months, I've visited Ashley Furniture in NJ with an intention of making some purchases. On the first occasion, I left my information with a Sales Person to call me back so I can setup an appointment with her. She never did. On 5/13/09, I went to the North Brunswick store and made a purchase only to learn that th discount coupon I have can only be approved by one person who is on vacation. Since he was returning later that week, I decided to cancel my order since it would be more than 72 hours before he gets back and no one could assured me of the discount (10%!!!! not a whole lot). They also assured me that this person would call me as soon as he returns so I can come back to redo the transaction. Also, he would be at the Woodbridge office only. NO Phone Call.....

Today, I walked into the Woodbridge store and asked for Mr. DaSilva. The person that "greeted" me said he was on vacation and is returning this Saturday - contrary to what the North Brunswick store said. I asked for the SAles Manager only to find out that she was the manager. She said they don't handle customer "care" issues there and I need to call the CAll Center. Excuse me!!! SHe's a manager. I asked if there was a general manager and was told the stores are not setup like that. Managers don't address customer complaints. How absurd? Who does business in this manner?

Pandi of Plumas Lake, CA May 17, 2009

On January 25, 2009 I paid in full 1,368.47 for a couch, 2 end tables, and a coffe table. I was informed, in fact, I was asked to sign a document to confirm that I was aware that my furniture would arrive in 6-8 weeks. After week 9, I had to call the Ashley store, to find out it was going to be an additional 2 weeks. This process has continued over and over again. I have been given 8 different delivery dates.

I have had to make all phone calls to Ashely Furniture, they have never called to inform me of the delays. They do not return my phone calls, nor do they initiate the calls. I have asked to cancel my order, and I have been told that I need to wait an additional 15 business days to receive my money. No where in my paperwork/contract does is state there is a 10-15 day waiting period to receive your money.

The date is 05-17-2009 and I have yet to receive furniture or my money. When I called yesterday to speak with the Manager, Asst. Manager or Vice President, no one would take my phone call, and again no one called me back. During this entire process I have made approximately 50 long distance phone calls to Ashely Furniture, I have nothing to show for my 1300.00+ dollars. All I want is my money back, and they can't even give me that. Yet they made me pay 100% up front in January. This is the worst customer service I have ever received, I would never recommend anyone shopping at Ashely Furniture Homestore.

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