Ashley Furniture Reviews

We had a great experience at Ashley in Brantford Ontario with the knowledgeable staff and service that we received. The staff made sure we were satisfied with the service and the purchase. Willing to work with us and remaining open longer in the store hours. I will be a repeat customer in the future to this location. Bruce, Marlene **

We had a fantastic experience at the Ashley Furniture Vancouver store, thanks to Soheil. He is incredibly knowledgeable and truly passionate about what he does. From the moment we arrived, he took the time to understand our needs and patiently guided us through the showroom. What really stood out was how he personally accompanied us across the store to help us find furniture that perfectly matched our dining table set. His recommendations were thoughtful, practical, and well-matched to our style and space. Soheil’s communication skills are excellent—he listened carefully, explained options clearly, and made the entire process smooth and stress-free. His enthusiasm, professionalism, and customer-focused approach made our shopping experience enjoyable and productive. We truly appreciate his help and highly recommend Soheil to anyone looking for exceptional service at Ashley Furniture. Thank you, Soheil, for going above and beyond!

I had a really awesome experience with Kristen ** at Ashley Furniture in Greenville, SC. She took the time to walk me through the financing in a way that actually made sense and helped me choose an option that felt comfortable for me. I appreciated her being straightforward, patient and honest. She genuinely cares about doing right by her customers. I will definitely be recommending Kristen and Ashley Furniture! — MJ **

Had a wonderful experience at Ashley Homestore in Plattsburgh NY recently. Went in to purchase 2 rocker recliner chairs. Our sales associate, DJ, was super helpful. He showed us several models. My wife and I narrowed it down, but we wanted to check out one other store first. The other store didn't have anything better, and when we went back to Ashley's, DJ remembered everything we had originally discussed--even more so than I could remember! He knew exactly what chairs my wife wanted! Very pleased with the customer service and his great attention to detail. And he didn't pressure us at all! Thank you DJ--it was a pleasure!

Fort Smith store sales, Eran **, was wonderful! I need a whole body massage chair for medical reason. Unable to personally come to the store, Eran took multiple photos of the actual chair, using his personal phone. He also did a 'test drive' explaining how he felt after 15 minutes using the chair. He suggested using it before bed to help you sleep. (Which was very helpful!) Most people simply refer you to the store website, indicating they do not care about the customer. Eran's your personal shopper, looking out for your best interest. He didn't try to sale the highest priced chair either. The chair will be delivered to my house in 4 business days. Amazing! Regardless where you live, call Eran ** at Fort Smith, let him be your personal shopper!

I only gave one star because I could not give ZERO. Sales person lied about delivery date. Charged my account in full the day I placed the order. Cut to a month later, no furniture in site with NO EXPECTED DELIVERY DATE but I am getting a invoice with due date this week. I have called my sales person with no answer. I have called the store with no answer. i have called Ashley headquarters with no answer. I have used the chat fuction with no help. I am at a place of sheer anger now because how is an CERTIFIED ASHLEY PARTNER scamming me in the true definition of what is happening here.

At the time of purchase, I was told that my dining room furniture would be delivered within two weeks. That commitment played a major role in my decision to move forward with such a large order. However, it has now been three weeks, and I have not received a single call or update regarding the delay.

I recently purchased a sectional from there. The experience in the store was slow and felt like dealing with a shady car salesman. I opted in to open one of there credit cards for zero percent interest. However, I requested to put some money down. The sales person said this wouldn’t be an issue then lo and behold all the sudden it was to late and he forgot to add it. Then I had to go over my order several times which was fine. However when they gave me my delivery window and their tracker it was extremely inaccurate and when they did show up they had ordered and loaded the wrong piece!

Purchased a reclining loveseat. Within 3 months the back of the recliner came loose. Ashley would not take the piece back. They would only come out to repair it. After it was "repaired", it broke again 2 months later. I asked for a store credit and was turned down. The agent said a technician would come out and repair it again. We were so embarrassed by the recliner breaking when a guest sat on it, we just wanted to get rid of it. So we did. I was told by numerous people that Ashley's furniture may look good, but it's lacking quality. I will never purchase a piece of furniture from Ashley again.

I went to Ashley Furniture to buy a new master bedroom set, the salesperson Jeremy ** helped me, and it turns out he is nothing but a used car salesman. He told me I need a Bunke board, I didn't know what that was but this being my first time buying a bedroom set, so I bought one. When they delivered the bedroom set the White Glove delivery team did not know what a Bunke board was nor where it goes or how to set it up. After finding out that my adjustable bed will not work with a Bunke board I reached out to Jeremy to make arrangements to have it returned and for a refund, Jeremy said yes he would make it happen especially since he said I needed it and I don't and I cannot use it. Also, Jeremy said he would help in finding some leg extensions for my adjustable bed so I can use my new bedroom set with my adjustable bed.

Warning! Warning!! Do not shop at this predatory store in Lansing MI. What a bunch of crooks. Ashley Furniture will not allow you to return an item after it is purchased...end of discussion. We bought two lamps that didn't fit in the space we had. We tried to return them. Ed, the manager, said their policy is that they do not accept returns. Who doesn't accept a return on an unused item one day after purchase because the item is the wrong size? Everyone allows a return...but not Ashley. The company would allow it, but each individual store apparently can make their own rule? Screw you, Ashley Furniture. What a scam.

I made over a $3k purchase for my new home and was expected to wait a month for the item and turned into two extra months. I kept getting the run around and last minute cancellations every time it was supposed to be delivered. When it finally got delivered the wedge piece was damaged and had to be sent back.. I received a text from a third party the next day asking if I was going to be available after 12 for a delivery and then an hour later I received a response saying “the driver has a death in the family and item is not in stock.” I’m completely fed up with Ashley furniture.. The staff only tells me, "Sorry the manager only says sorry." They have done nothing to make matters better at all. Unacceptable service. I would never recommend them to anyone.

I am writing about our unpleasant experience at Ashley this past Sunday, May 24, where we spent from 2:48 PM to 4:51 PM in the store, only to leave empty-handed, disappointed with the service, and standing in the middle of a heavy rainstorm. We have been loyal customers for years, during which we have purchased two dining room sets, a four-piece bedroom set, two mattresses, an adjustable bed base, and a living room set. This is the first time we have ever received such terrible treatment.

We had an extremely disappointing experience with Ashley Furniture after spending approximately $8,000 furnishing our home. Before purchasing, we made it very clear that our house was undergoing remodeling and that we would need Ashley to hold the furniture for several weeks before delivery. Both the salesperson and the store manager assured us multiple times that this would not be a problem and told us to “take the time you need.” About five weeks later, we called to schedule delivery and that’s when the nightmare started.

July 2025 I purchased a round dining table and four chairs from the new Las Vegas Flagship store. Round table item no. D790-50 cost $799.99, chairs item no. D790-02A cost $200.00 ea. The table was delivered without damage. The four chairs were delivered each having damage and blemishes. I reported the damage and blemishes right away within 15 min, very upset. Ashley required that I provide photos of each blemish on each chair to substantiate my claim. Luckily each chair contained a unique identifying number. I submitted photos. I started getting a runaround from the call center. Until I started demanding to speak with a supervisor. They agreed to send out four new chairs.

Ashley's delivery time frame is ridiculous, paid for a couch and was told it would be delivered in about a week by the salesman, that was almost 2 weeks ago. Then I look at the paperwork and it's a 4 to 8 week delivery time frame. I paid in full, to have such an extreme wait time is ridiculous. Even spoke with someone via chat after going in circles and was told they will get with me in a couple days. Here I am Friday night, crickets. Horrible will never buy from you again.

Purchased what I thought was going to be my dream chair for new house. Received a frayed, ripped, sewn incorrectly sofa chair. Called Ashley Furniture for a refund & was told only even exchange or Credit towards purchase price for another item. Went to store to buy new item. Received a call my new item was ready to be delivered and old chair picked up. They never came. Called customer service, they said I was not on schedule.

I bought the Braxton bedroom set. 2 large dressers and 2 nightstands. It’s been over a week of trying to get 1 dresser together correctly. The drawers will not close properly. I’ve called customer support, sent emails with pictures and videos, even hired a woodwork expert to assemble and it just sits here. Partially functional. I’m trying to return it and that has become another nightmare.

I purchased a rug from Ashley Furniture, and within just one month of normal use, the material began to come apart when I vacuumed it. This is very disappointing for a product that should be durable and hold up to basic maintenance. When I contacted the store, I was told that returns are only accepted within 72 hours of purchase. Because of this policy, I was left with a damaged rug and no resolution, despite the issue clearly being related to product quality rather than misuse. As a customer, I expected better quality and more reasonable support. Unfortunately, this experience has been frustrating and costly. I would caution others to carefully review return policies and product quality before purchasing from Ashley Furniture.

Made an order. Got only half. And was recommended to either cancel order or wait more days. And this order was very important to me.