Ashley Furniture

Loraine of Williamstown NJ (05/29/08)
Bought a compleat leather sofa, love seat,& recliner.paid 2,596.47 counting the 5 year warenty agaianst anything.Recliner wasen't even a year old 10-1-2006 When I noticed it was leaning to one side.A service man was out three times to fix it . Called the store again.  They said several times they would call back . Never did Stoped playing around and wrote to BBB of NJ. Better Business Bura It took them a few days for them to get me a new chair.

Now not even 3 years old and my sofa is PEALING !! I'm not playing around this time .Writting to BBB and small clames on both Ashely Furniture & Ultra Shield .Also my warrenty I paid 300 It's worlthess ! I went on complants about Ashley Furnitur & Ultra Shield boy was I shocked .They never call back or do repairs or replace.

Kelly of Fort Worth, TX May 25, 2008

Kelly of Fort Worth TX (05/25/08)
We put together every last dime we had and decided to buy new furniture this past January. We went with a higher end name brand thinking it would be better quality. So far furniture we picked out has been a nightmare. It is a bad design and needs to be changed. We purchased a chair, over sized ottoman and sleeper couch. We had many complaints and they had 4 technicians come out and verify the problems we were having. They replaced all of the cushions and this last time they exchanged the whole set for the exact same set. I told them my feelings about it being a design problem and requested for an in store credit to purchase different furniture from them. They told me no, they will only exchange for the same set.

Well, now we have the new set and the exact same problems are wrong with it as before. Except this time the couch is 10 times worse than the first one. The ottoman sinks in the middle and the pad squishes out on the sides. The chair cushion sinks forward so when you sit in it you slid to the floor and the seam is stitched wrong along the left front side arm going to the floor. The couch cushions sink in between the foot board whenever you sit in and the back cushions which should sit on the bottom cushions barely reach. So when you look at the coach you can actually see the fabric that is lining the back of the couch. Keep in mind this is only 24hrs old.

I set up a time for the technician to come out once again and stayed at home during a holiday weekend only to be called 10 minutes before his arrival to let me know he had canceled. The next available time would be sometime during the week. They would call with a 4 hour window. I requested to speak with a supervisor to see if there was any way I could get that narrowed down to a 2 hour window seeing as how I work and this would be the 5th time I had to take off work for THEM and the 2nd cancelation. She refused to work with me and told me there absolutely nothing I could do about it. She also said they would NOT do another exchange or return on this furniture. I asked for her boss's name which she game me but when I asked for her name she would only give me her first name. She said she was the only Sandra there and she did NOT give out her last name.

I cannot afford to continue taking off work over something as stupid as furniture but in the same token I spent 2000 on something I m going to have to sit out to the curb. I do not have 2000 to be doing that with. I m at a loss as to what I can do next. We have a call in with her boss but it has not yet been returned and I have not yet set up another appointment with the technician because I cannot fit the 4 hour window into my schedule. The way I look at it they should be willing to try and accommodate my schedule. I even asked for a call ahead or a cancellation call. I.E. if somebody in my area had an afternoon appointment and cancelled I asked if they would call me and put me in their place. They refused to do that either. I am very frustrated and need some direction. I have already paid around 600.

We cannot use our furniture comfortably not to mention the time I had to take off of work to accommodate someone who should be bending over backwards to accommodate me.

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