Ashley Furniture

Michelle of Altoona, PA August 10, 2009

I took part in a special gas promotion at Ashley Furniture. If you bought so much furniture, then you qualified to get 500.00 worth of free gas. I had to send 100.00 worth of gas receeipts to free fuel center in Arizona. I have been sending in these receipts and vouchers for 9 months and so far I have gotten two gas cards at 25.00 each. Every time I contact the gas company or Ahsley, I get different answers. Now they are telling me that I have to start over again because free fuel center went bankrupt. I don't know what to believe anymore.

My husband and I wouldn't have purchased all the furniture that we bought if it hadn't been for this promomtion. We were really counting on these gas cards to help us out each month. This whole thing has been a nightmare. I will never buy anything at Ahley's again!

Leslie of Moreno Valley, CA August 8, 2009

Puchased a Sofa/Loveseat/Ottoman on April 4, 2009. Four Adults (no children) reside. The sofa sags in the middle and looks like it's a year old. When contacting Asley, they just gave me the run-around. Absolutely did not want to work with the customer. Wanted to make it as inconvenient as possible for the customer. Advised us to take it back into the store (sofa/loveseat and ottoman).

The problem with the sofa, is that it does not have any support in the middle underneath section. They will only exchange the sofa for another one of its like. This will not solve any problems, because it is a support issue. We rarely sit on it and should not look like that.

Ida of griffith, IN August 3, 2009

In Ja. 2008 my husband and I purchased a 450.00 chair from Ashley Furniture (plus 50.00 Protection plan). Within 2 months the upholstery started wearing down,we could see small fuzzy balls of fabric as one would see on a wool sweater, for example.A couple months ago I noticed 2 holes on the seat cushion. (Please, note that we do not have children living in a house, we are normal size). The fabric looked as if we'd owened the chair for for a couple decades. I was appauled by the quality of the upholstery! We contacted Guardsman who handled Protection plans but were told that the kind of damage we had described was not covered. My husband and I contacted the store and got the no results. They could not even send a technician to the house to look at the chair. I'll never shop there again! We thought we were purchasing a nice piece of furniture, instead, we have a cheaply made piece of junk.

Evelyn of midland, TX August 3, 2009

We paid down on our living room furn. 368.00. Now we were told that in the event of a delay in our furniture being delivered that ashley would put off payment until furniture was delivered. They said at least 6-8 wks. Fine, that was june 6. The lady told us when we came in on the 8th of June that it should be two weeks becouse the warehouse is moving fast. July 10, I call to check on furniture. No furniture but we did chang your payment day to the 12 of July.

I spoke with Mr. N about this he said dont worry, I will do what I can, But TRS has changed their policy you will need to make a payment of at least 50.00 dollars. I did not wont to lose my furniture nore my money so I said ok. By the 22 og July I was receiving a courtasy call about my payment being payed on the 23. I just lost it. I told Mr. N that this is not fair. You can call me about a payment but not my furniture? He said I told you about the payment and I have already spoken with you about the cancellation fees of 30%. My fiance said no, way are we paying for something we do not have in our possasion.

I asked for at least my delivary charge back they said no. So buy cancelling I have nothing and thier contract states that specialty orders are delivered in two weeks. What if antthing can we do? The corporat office is just a run around. These people do not care.I cancelled the order becouse if I ever have to miss a payment, this showed me what I would have to go thru with this company and it s not worth it.

Tobias of gretna, LA July 31, 2009

I was lied to by these people. they will tell you anything to sell their low grade flimsy ashley furniture. it never came in because they musnt pay their bills on time. i waited two months then they said sorry. sorry? just get me my money. i am so disgusted. the manager shrugged his soldiers and offered me a fig newton. i never got my furniture and waited two weeks for them to refund me when i said i wanted to cancel my order.

Cindy of Joppa, MD July 10, 2009

In March 2009 I purchased a sleeper sofa and matching ottoman from Ashley Furniture in Elkton Maryland. The furniture came in on time and I picked it up myself as the 100 delivery fee for a 40 mile trip was just to high. Within 2 days of having my furniture, I noticed the sofa seat sagged after sitting on it. It did not bounce back like it should have. Eventually the seat returned to normal, but this problem continued. After 2 weeks the seat did not bounce back at all and the back cushion sags as well. After 3 attempts at calling the store, the manager told me I must have gotten a dud and she would order me two new cushions and have them shipped to me. I did not have to return the first cushions or show photos or nothing. Although I thought this was generous of Kim, the manager, I thought it spoke more of what is probably a continuous, known problem - poor quality furniture.

I did receive the new cushions which did appear to be thicker than the previous cushions, but they have the same problem. It has been only 2 months and they sag, don't bounce back and just look bad. The back still sags as well. Another issue that only makes the problem worse is the cushions are made with different fabric on the opposite side, pieced partially as if to save money with cheaper plain fabric. Therefore, the cushions can not be flipped to preserve their shape. Also, there is no back support and I can barely stand to sit on the sofa without resulting in a bachache. No amount of pillows seem to help. I have not called the store again, but don't know what good that will do. Honestly I just want my money back and they can come and get their stuff. I only want my money back so I can purchase other furniture. Obviously, I will never use this company again and don't recommend it.

Orkida of Bronx, NY July 2, 2009

I purchased a sectional recliner/ with bed in 5/21/07 in Ashby Furniture . I paid 2,000 for the sofa plus 200 for the protection plan. I was told that it was leather but i found out that it wasn't when a professional came to see the sectional because it started ripping within a year. When I tried to get in contact with the store they had gone out of business. The other day I saw the same store had reopened a few blocks away from the original store. I also saw the same sales rep. that sold me the sectional. I explained to them the situation but they will not do anything about it. THis company is fraud and lied to me about selling me leather sectional when it wasn't. I want my money back or a sectional that is actually leather.

Cheryl of Smyrna , TN June 27, 2009

Upon entering the store on Friday June 26, 2009 I was advised of the current promotions: 13% OFF any item OR 13 months without interest on Ashley Credit account. No exclusions. I selected item #B175 (King Bed) for purchase. The price was marked 398 for queen. The sales rep advised 100 additional for King w/ 13% OFF (cash sale). Total selling price was approx 433 w/ 70 for delivery. Problem is, the cashier quoted a total of 612. Immediately, I realized with simple math my total was not 612.

At that point, I was advised that due to an error in pricing, the 13% OFF promotion would not be honored. So, selling price 498 w/ 70 for delivery. Which again, is not the price the sales rep (Kathy E) and I agreed upon. I tried speaking with the store manager (Jim A) without resolution. As a side note, while browsing the store, I noticed other customers with similar complaints about pricing. The price is CLEARLY marked on an item and the sales team quotes another price and the explanation is ' oh that is an error. '

I sent an email via Ashley's website this morning. I am forwarding a copy of this complaint to the BBB and the Consumer Affairs division of the State Attorney General office. These practices are not only unfair and deceptive to the consumer. It is fraud and misrepresentation.

Ruben of Shippensburg, PA June 24, 2009

My wife and I purchased thousands of dollars worth of furniture in Elmira, NY, and believed we would receive good service in Hagerstown, MD, as well, after purchasing two desks for our home offices. Then we paid for two file cabinets to match our desks, March 21, 2009 (539.96), and have yet to receive them or any reasonable excuse for why they have not arrived to date (June 24, 2009). We were told March 21 that they would arrive in six weeks and it is now going on 14 weeks. They should have arrived by May 2! We are very disappointed with Ashley service at this point but are stuck with furniture we cannot match except with other Ashley products. Otherwise, we would never do business with Ashley again. Just plain frustration waiting for file cabinets as paperwork piles up in our home offices.

Morgan of Bryan, TX June 9, 2009

I went into Ashley furniture and bought a new bedroom set on May 4th. It wasnt terribly expensive, only 1700 or so, 19something after taxes and warranty. Paid for it all on site with my credit card, no financing through Ashley's so as far as they're concerned it is 100%paid for (and at this point, the card is almost paid off). The salesman told me that this was a new set, so it was POSSIBLE that it could take up to 4 weeks to arrive, however it would most likely arrive within 1 1/2 to 2 weeks and that I should be prepared, meaning i should have the room cleared out. The date on the slip said June 6th.

On May 10th, going off of what Gabe instructed, i gave my old bedroom furniture away and was ok with sleeping on a mattress on the floor for a week or so. June 6th comes, I call Ashley Furniture because I had family coming into town that weekend and there was NO way i was going to let my parents sleep on a mattress on the floor. I was basically told that the only thing they could do was give me a loaner frame (as in a metal frame) and a loaner dresser to get my clothes off the floor.

I declined this because i could not take off of work for the 4 hour time frame they give you for delivery only to have to do the same thing the next week when they delivered MY furniture. On June 6th, i was told that the furniture would be arriving on the 7th, but that it would then not be delivered until around the 10th. I called today (the 8th) because I need to know what time on the 10th they are planning on delivering so i can arrange with my boss to take time off/rearrange my schedule more than a day in advance. Before I go any further, last week I called Gabe to see if there was anything they could do to expedite the order (since i had already been waiting 2 weeks longer than they said) and he PROMISED he would call back the next day. alas, no such phone call was ever made! So i went into the store after work only to find that Gabe wasnt there; a floor manager spoke with me and pulled the file, called the store manager and said that they were sorry, it would have to be the 10th.

I called today and asked to speak with Gabe; i told him it was unacceptable that i had not yet received a call to set up a time for delivery the day after tomorrow. He mumbles through a few sentences and I tell him that if they cannot have my furniture to me by Wednesday, I want a refund to which he replies "fine, i will see about a refund", he then says he is going to speak with a manager so I said i would wait while he did that; he hung up on me. I figured it was a misunderstanding and decided to wait an hour or so to see if he called back (this was around 5, so if he hadnt called by 6, the manager would have already been gone). I called back at 6 and asked to speak directly with the manager.

The woman on the phone said that the manager was gone, but that she was the floor manager and asked how she could help. I told her what the situation was, and that my husband and i had been sleeping on the floor for almost a month and she immediately apologized numerous times (i am certain she was sincere). She said that she was going to leave a note with the manager and call to follow up with him tomorrow to see if I could get 1/3 of my money back. If that happens, I will be fairly satisfied, however I doubt that the manager will call me as 2 people claim to have spoken with him on my behalf and i still have not heard from him. If any of the people i had spoken with previously had been even 1/2 as nice as this girl (i am sorry that i cant remember her name now) I wouldnt be nearly as unhappy as i am now, however i have found the rest of the staff to be completely unhelpful, with the exception of when they were taking my money of course. I will NEVER EVER shop at Ashley Furniture again and hope that I actually get my furniture next week unlike some of the people who have posted here. I certainly feel horrible that so many of you have had worse experiences as i cant imagine how mine could get any worse. I have also paid almost 2000 for this furniture that I have yet to receive and really economically dont have the money to "splurge" like that.

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