Ashley Furniture

Frank of Anaheim, CA June 2, 2009

On 10/1/07 my 90 year old mother purchased a twin size Sealy Glenworth II mattress. Within a year my wife noticed a moldy or mildew smell coming from the mattress. As my mother lived with my son and daughter in law at the time, my wife thought it might be the laundry soap being used and didn't say anything about it. February 2009 my mother moved in with us and we immediately noticed the odor. In addition, there is a dip in the bed.

We called Ashley who sent out a man to inspect it. He said the indentation was 3/4" and someone would be back in touch with us. Two weeks later when no one called, we called Ashley to find out the claim had been closed as the indentation wasn't 1 1/2" deep. In addition, nothing was noted about the odor. We were then told to call Sealy and file a claim with them but judging from the horror stories, I don't look to receive any satisfaction from them for my mother. What a sorry shame.

Karen of Flanders, NJ June 2, 2009

Purchased over 2,000 of furniture in Sept. 2008 based on a promotional offer of 500 in gas cards. Since gas was over 3.00 a gallon then, this offer was quite enticing. I registered as required but mailing address, website and phone numbers provided have all been disconnected, no longer in service or vouchers returned to me due to "refused - unable to forward".

yahaira of elizabeth, NJ May 20, 2009

I purchase 2 items from ashley furniture the wall unit was broken and they send a technician to fix it the sofa set came with a missing cushing and a missing moveable chase we bought these items on march 26th and delivery was made on april 25th and now is may 20 and i still have not receive the missing pieces when the delivery was made the driver took a picture of the missing items then the technician can in and took picture of the wall unit and the missing part of the sofas as a result i can have visitors in my home because i have no place for them to sit i have to sit on the floor because i can sit on my sofa because of those missing item

Jay of Jersey City, NJ May 20, 2009

I purchased furniture from Ashley Furniture in October of 2008 when they advertised giving 500 in gas debit cards as an incentive to purchase their furniture. In order to get the gas cards I was required to stay with one brand of gas (even though at times it was more expensive) and submit 100 per month in receipts and then I should receive a 25 gas debit card monthly.

The gas cards never came and when I contacted Ashley Furniture I was told it wasn't their fault. They have suggested I sign up with another gas redemption company but I absolutely do not trust that it isn't a scam. I would not have purchased furniture from Ashley had it not been for this advertised special. They need to make good and issue the gas cards or pay me 500

Carmeleta of Parlin, NJ May 19, 2009

Over the past couple of months, I've visited Ashley Furniture in NJ with an intention of making some purchases. On the first occasion, I left my information with a Sales Person to call me back so I can setup an appointment with her. She never did. On 5/13/09, I went to the North Brunswick store and made a purchase only to learn that th discount coupon I have can only be approved by one person who is on vacation. Since he was returning later that week, I decided to cancel my order since it would be more than 72 hours before he gets back and no one could assured me of the discount (10%!!!! not a whole lot). They also assured me that this person would call me as soon as he returns so I can come back to redo the transaction. Also, he would be at the Woodbridge office only. NO Phone Call.....

Today, I walked into the Woodbridge store and asked for Mr. DaSilva. The person that "greeted" me said he was on vacation and is returning this Saturday - contrary to what the North Brunswick store said. I asked for the SAles Manager only to find out that she was the manager. She said they don't handle customer "care" issues there and I need to call the CAll Center. Excuse me!!! SHe's a manager. I asked if there was a general manager and was told the stores are not setup like that. Managers don't address customer complaints. How absurd? Who does business in this manner?

Pandi of Plumas Lake, CA May 17, 2009

On January 25, 2009 I paid in full 1,368.47 for a couch, 2 end tables, and a coffe table. I was informed, in fact, I was asked to sign a document to confirm that I was aware that my furniture would arrive in 6-8 weeks. After week 9, I had to call the Ashley store, to find out it was going to be an additional 2 weeks. This process has continued over and over again. I have been given 8 different delivery dates.

I have had to make all phone calls to Ashely Furniture, they have never called to inform me of the delays. They do not return my phone calls, nor do they initiate the calls. I have asked to cancel my order, and I have been told that I need to wait an additional 15 business days to receive my money. No where in my paperwork/contract does is state there is a 10-15 day waiting period to receive your money.

The date is 05-17-2009 and I have yet to receive furniture or my money. When I called yesterday to speak with the Manager, Asst. Manager or Vice President, no one would take my phone call, and again no one called me back. During this entire process I have made approximately 50 long distance phone calls to Ashely Furniture, I have nothing to show for my 1300.00+ dollars. All I want is my money back, and they can't even give me that. Yet they made me pay 100% up front in January. This is the worst customer service I have ever received, I would never recommend anyone shopping at Ashely Furniture Homestore.

Anne of Chico, CA May 14, 2009

We love our Ashley Furniture! We have shopped the Ashley Furniture store in Chico for almost 5 years, and never had a bad experience! It is a shame that they are being given such a bad rap by spoiled, self-absorbed, anti-economic growth people, in a town these same people have turned into a retail ghost town. We have our entire house filled with Ashley furniture and will continue to shop there for all of our future needs!

Natalie of Rocklin, CA May 13, 2009

I was originally told my 5000 furniture order would take 6-8 weeks to deliver. The paper works estimates approximately 10 weeks for delivery. My 10 week delivery date was for April 17th. Everytime I call the company I am told that they couldnt even look up my order to give me an approximate date for delivery. I was finally quoted my furniture is due to arrive on the 27th of May. How can it take 16 weeks for this funiture to arrive? I wanted to order a couch that they had but didnt want to wait seeing how horrible this first order was.

I went to Evans Furniture and the same couch took 10 days to arrive when Ashleys Furniture quoted me another 10 week delivery date. Not only did I receive the couch in 10 days from Evans Furniture it arrived with the Ashleys Furniture tags since Evans orders some of their furniture through Ashleys. Is my original order through Ashleys being put on hold so that other companies can order through their store gaining them more business? Is there anything I can do to actually get my furniture in a timely manner? I am tired of sleeping on the floor, I would like my bedroom set. I would have cancelled the order and went somewhere else except this store charges a 30% restocking fee, and that is alot of money considering my order was 5000.

Jennifer of Chico, CA May 13, 2009

DO NOT SHOP AT ASHLEY FURNITURE IN CHICO! Unfortunately this is difficult as it is one of the only furniture stores in Chico. However, if you can, go elsewhere. I purchased my first order at Ashley on February 2nd, this year. We were told, like most others, that our order should arrive in 6-8 weeks. We purchased a second order at the beginning of March and were of course told the same thing. "Your order should arrive in 6-8 weeks". Today is May 12th, and I have yet to receive either order. Like many other customers who have been following up, I get the run around every time I attempt to get answers. The first time I called was exactly 8 weeks after the first order was purchased. I would like to add that I have paid them in Full, for both orders. Over 3500.

The woman I spoke to said that our order should be in within two weeks, now putting our arrival time at 10 weeks. At 10 weeks I made another phone call. I was told at this time that my order, both orders now, should be "delivered" around the 15th of April. I was irritated as I was going to be out of town at this time. However, I should have known by this time that it was all a FARCE! My furniture was in fact never going to be delivered on April 15th. I called back on April 18th as I had not heard anything about my order and was told that it would be another 2 weeks. WHAT?!?! You can guess how this worked out. At the end of April I made another call and was told that my order should be delivered around the 11th of May. Right! Well, one of my orders did come in and was delivered over the weekend. It was the second order I made. Arriving at 10 weeks. I am still waiting on my first order. I received a call last Friday, 5/9 and was told that my entire first order was on hold because part of it HASN'T EVEN BEEN MADE YET!! Again, WHAT THE @#!%&!!!

Apparently they don't like to split up orders so they have kept 75% of my order (that is ready) to be able to ship it altogether. Now my expected ship date is May 24th. Which makes this a to be continued saga. One of my major issues here is the BS that I am being given. As well, it irritates me that I have to make the phone calls. Not one time.... until this last Friday, had any Ashley representative called me to apologize or warn me of the dysfunction within the Company. I have however heard, several times now, that I am not the only one having this problem. I was told by one employee that the company has over sold its products and pissed off hundreds of customers with the lag on delivery.

What I want to know is, how does this company intend to make this up to their customers? Are they going bankrupt and this is part of it?

My suggestion to any one else in this same position is to contact your local Better Business Bureau and the owner of your local store. This is what I have done. Also, research your local store to see if it is going out of business or bankrupt. I have found several stores across the country that have or are going bankrupt. So far the one in my town is not... but these kind of issues seem to imply that it could be heading in that direction.

Shagay of Chico, CA May 4, 2009

We purchased a dining room table with chairs in early January 2009. It was supposed to arrive within 6-8 weeks. Didn't arrive. We received one phone call telling us that they would call us when they had an arrival date.

At 10 weeks we still had not heard anything and we went back again to the store... they gave us another date and finally we asked that if the item did not arrive by this 'new' arrival date (12 weeks after the original purchase) that our money would be fully refunded. Agreed. We actually gave them THREE extra days and finally went in and canceled the order.

Since we paid with a credit card they would not write us a check, they had to place the purchase amount back on our card. They promised that within 7-10 days we would receive our refund. Today is day 10, no refund. I just called... oh, silly me, it is 7-10 business days. So, we are actually only on day six now. I asked if we could have a check refund in four days if the refund isn't back in our account. The very quick and final answer was "NO - you will be refunded in the same manner in which you paid." OH, REALLY... well I am quite sure they had our money within a couple of days - probably hours. They have sat on this for FOUR MONTHS NOW. I bet we don't get our money back with interest!

I have heard horror stories from other unfortunate local customers since our little fiasco started with Ashley Furniture, Chico, CA; people waiting for months for furniture and then having 30% of the purchase price withheld from a refund if one is requested.

I want to warn every single person who is capable of reading these words and might consider shopping at Ashley Furniture, Chico, CA ... DO NOT SHOP ASHLEY FURNITURE IN CHICO, CALIFORNIA. If you do, you better walk out of the store with your product the very day you purchase it - or it will be several months... if ever, that you might get to use your new furniture!

We are at week 15 now, no refund, no dining room table and really... I am not holding my breath for four more days, because with the track record of Ashley Furniture, Chico, CA - we will most likely be dealing with this mess for a while. Regrettable. Very, very regrettable.

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