Ashley Furniture

KAREN of SAN JACINTO, CA May 4, 2009

Ashley Furniture BITES and has the worst Customer Care(if you can call it that)on the planet. I spent over 2,000.00 on a living room set & the extra worthless protection coverage, received a chair that was visually defective & after numerous calls & as many "disconnects" I was told a foam backing has been ordered and a technician will be out to "fix" it.

Now Ashley states their products are opened & inspected before delivery! That cannot be true because this is defect is noticable and GOOD customer relations would have just replaced it no questions asked, correct? Have emailed and written the corporate office and have yet to hear anything. Ashley does not stand behind their products or services...CONSUMER BEWARE!

Sam of Ft Worth, TX May 3, 2009

I bought a set of furniture from Ashley and after reviewing the whole deal I decided against the buy. so on Monday I went back to the store to cancel my order. I was told about the 30% restocking fee on the items that I had not yet received and would not until two more weeks.

For a 800 peace of furniture the charged me 250 restocking fee. So I got the worst end of the stick from the Ashley. They were not supposed to charged me prior to the delivery but they did, and when I called to cancel the item I was reminded of the 30% restocking fee. Not only that, I was approached by the worst customer service at the North Richland Hills, TX location. STAY AWAY from ASHLEY. The worst place to buy furnitures.

Jill of Butler, NJ April 28, 2009

I purchased furniture from Ashley Furniture in October of 2008 when they advertised giving 500 in gas debit cards as an incentive to purchase their furniture. In order to get the gas cards I was required to stay with one brand of gas (even though at times it was more expensive) and submit 100 per month in receipts and then I should receive a 25 gas debit card monthly. The gas cards never came and when I contacted Ashley Furniture I was told it wasn't their fault. They have suggested I sign up with another gas redemption company but I absolutely do not trust that it isn't a scam. I would not have purchased furniture from Ashley had it not been for this advertised special. They need to make good and issue the gas cards or pay me 500.

Tess of Great Falls, MT April 15, 2009

Tess of Great Falls MT (04/15/09)
On Jan. 24th 2009 i ordered a 2700 sectional from Ashley Furn. At that time i was told by the sales person that it would arrive within 4-6 weeks. On the 4th week i called and spoke with a gentlemen and he stated that my couch was scheduled to be put on a truck next week (week 5). So on week 5 i called and spoke with the manager and was told that my couch was not going to be here this week nor was it going to be here next week (week 6).

After a long battle i ended up calling the general manager and was supposed to receive a call from him with a day or 2 and to my surprise i never received a call. So then i ended up calling the District manager and still nothing was done. So finally 2 months later my couch finally arrives BUT when it arrives i am told that it is missing a piece and they would notify me when it arrives. So as im sitting on my new couch that day i notice a slit in the fabric which still has not been fixed nor do i have the piece that was missing. I will NEVER shop at Ashley Furniture again!

Ron of East Moline, IL April 11, 2009

Ron of East Moline IL (04/11/09)
I ordered a living room set from our local Ashley store on February 28th. The receipt says 3-5 weeks for delivery. It's been almost 6 weeks now, and I did not receive a call from the store about a shipping delay, so I called them. They told me that delivery would be sometime next week (which would be almost 2 weeks late). The employee I spoke with said it wasn't the store's policy to call when there's a delay, no matter how long it may be. I finally spoke with a manager, who at least apologized, but blames the factory. When I requested to call the factory to complain, he told me it was ultimately the store's responsibility to call, and they would refer me back to the store. I call this the run-around.

Sorry for the rant, but the point is I'm still waiting for an entire living room set that should have been delivered last week. I'm canceling holiday plans this weekend, as I have no place for my guests to sit and Ashley is to blame. I do not recommend making any purchases from their store, and I wish everyone who's done so recently good luck!

None at this time.

Mrs. of Fort Myers, FL April 9, 2009

Mrs. of Fort Myers FL (04/09/09)
I purchased the San Marco sectional model/sku # 163-324-2 and 163-324-3 for 1483.90 cash from the General Manager Andrew Lee on February 28, 2009. In less than 30 days the couch seat cushions have sagged. The cushions do not recoil or return to normal position once we get up. While sitting we can feel the railing in the couch. I called Ashley Furniture on March 29, 2009 they referred us to their customer service because once a customer purchases a product they no longer have anything to do with any issues with that product.

I immediately called customer service and explained the issues, a tech was scheduled to come out on April 7, 2009. The service tech came out on April 7, his findings were the couch is defective. The customer service rep he reported to (Sandra D.) gave him and us a hard time when we spoke with her. She told us the couch is not defective it's the way we are sitting on the couch. There's only one way to sit on a couch. Ashley Furniture is unwilling to refund our money.

I do not want another San Marco model or anything else from that store based on this experience. On April 9th the lead customer service rep Juanita Perez made us an offer to exchange the San Marco for a different model couch, however we would have to pay 150 restocking fee. If it were simply I did'nt like this furniture and wanted an exchange, I'd unstand her gesture, but that's not the case. The fact is I purchased a defection piece of furniture. I think it's unethical to make consumers pay a restocking fee when they receive defective products. Nor should they be forced to take a carbon copy of that same product. Also to note upon during a little research as a result of this incident I've found several complaints on-line against Ashley Furniture, something needs to be done.

Economic Damages are 1,483.90 which exactly what I paid for a defective product.

Cassandra of Atlanta, GA April 7, 2009

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