Ashley Furniture

Cassandra of Atlanta GA (04/07/09)
I purchased bedroom furniture on January 31, 2009. The furniture was picked up on February 14, 2009 to be transported to Atlanta, GA. Upon arrival and removing the packing material, I discovered that the headboard was scratched. I notified my salesperson, Steve C the next day since the store was closed. He promised to take care of it. I had to speak with a Customer Service representative and they would order a new headboard. I was assured that the headboard would not be repaired since I paid for new furniture. I was instructed to send the damaged item back to Tallahassee.

I received a call from Cynthia (Customer Service) gave her the information. Cynthia said she would set up an appointment with a technician. She would call back with a date and window of time. I asked why, this needed to be done if I was supposed to receive a new headboard? She said this was procedure. I got a call back with a date of March 07, 2009 between the hours of 9-12.

I requested a time change due to a funeral and was told that there was nothing available for another 2 weeks. I informed her that I did not want to be stuck with the damaged furniture because Ashley Furniture was taking so long to correct the problem. Cynthia said she understood and that I needed to speak with my salesperson. I called Steve C after hanging up with her. He stated that he did not know this was going on and he would speak with his Manager and take care of it. He also said another headboard would be ordered and it takes about 10 days.

I informed him that my parents were driving to Atlanta and would like them to bring it with them. 2 weeks passed and I called Mr. C inquiring about the headboard and was informed that it had not been ordered. He apologized and promised to take care of it personally. I went into the store twice on visits to Tallahassee and was gain informed that the ball had been dropped. I spoke with Mr. C again on March 18, 2009 and got the same apology and promise to speak with his Manager and take care of it. He would have his manager call me.

I did not receive a call. I called again and spoke with Mr. C and his manager, Mike S, on March 21, 2009. Mr. S apologized and asked what he could do to make this right. I was offered a 100 in store credit. I summarized the previous events and rejected the store credit. I told him that it was not in my best interest to spend more money in his store when I haven't received the merchandise I had already paid for. I told him that the expense would be too much for me to get the headboard because I did not want to pay another 200 for van rental to receive the headboard.

He offered to have the headboard shipped to Atlanta and to pick up the damaged headboard in Tallahassee. I agreed. I called again on April 01, 2009 to check the status of the replacement and the arrangements to remove the damaged item. I spoke with Danielle in customer service I also asked for the number to corporate. I was informed that she was not allowed to give out the number to corporate, but I could speak with the manager when he returned from the bank. I told her that I would sue to get this resolved since nothing Ashley Furniture has promised has come to fruition.

I was informed that Mr. S was on vacation and Charles Wilson would call me today. Mr. Wilson called and was very rude. He admitted that they had dropped the ball and stated what he was willing to order another headboard and deliver it to my parents house. I told him that was not the original agreement and it was unacceptable. He said do what you have to do and hung up.

Tracy of Mckinney, TX April 5, 2009

Tracy of Mckinney TX (04/05/09)
We bought a couch and love seat from Ashley Furniture on 9/6/08. Was offered 500 in gas rebates from Free Bee Gas Voucher #T6642281625. We started sending in our 100 gas receipts in Oct. 2008. We have not received any gift cards as of yet. The last set of receipts I sent in March were returned as refused Un able to forward When calling the 1-800 number you get an error code. This is ridiculous! I believe that the company that offered these deals should be held accountable. It was them that used the coupons as an incentive for us to spend more than we normally would. I hope this does go to a class action law suit. Hopefully I will recoup some of the money.

Cassandra of Temecula, CA April 1, 2009

Cassandra of Temecula CA (04/01/09)
I purchased a bed room set from this company and the mattress developed a stain in it, and I also noticed I was getting bite marks on my body. I called the company to set up an inspection and told them what the problem was. They set me an appointment almost a month away even when I told them there may be bed bugs in this mattress.

I have bite marks on my body from the infestation of the bugs, and no one has made an effort to come and check this mattress out.

Dennis of Florida, NY March 31, 2009

Dennis of Florida NY (03/31/09)
We ordered furniture (couch and loveseat). When we received it it was ripped on the bottom and the rear leg on the loveseat was stripped out. We sent it back just to receive the same set a week later. When we called the warehouse they told us it was a brand new set and not the same one although the exact same thing was wrong. When we called the Middletown store we were told that we could have a refund. When we got there we were told that we would have to wait a week to ten days for a refund.

After a week went by we called and was told that we would have to wait another week to ten days. Meanwhile we have no living room furniture. We received no apology. Also, The manager said that the checks are done in NJ at the headquarters, when we called them they said that the checks are made out in Middletown. This is very bad customer service.

Now we have to wait another week to ten days to get the check in the mail, then another week for the check to clear before we can order from somewhere else and wait another week to ten days at least!

Michael of Angola, IN March 29, 2009

Michael of Angola IN (03/29/09)
We purchased furniture at Ashley Furniture Homestore in late Sept. of 2008 that had a 500.00 Gas card rebate program form FreeBeeGas. We have followd the program guidelines to a T, we did receive our first rebate but aparently they have gone out of business. I have contacted the store where we purchased the furniture but have not received any corispondence from them either. So I guess I have been scamed, so BUYER BEWARE.

Ajay of Jersey City, NJ March 28, 2009

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