Ashley Furniture

Ajay of Jersey City NJ (03/28/09)
I bought 3800 worth of furniture from Ashley Furniture stores under the promotion of receiving a 500 Gas Redemption from a company which they had indicated having a website link of GASOLINEREDEMPTION.com ... I had submitted all my receipts to the location assigned but have not received any prepaid Visa Card which was supposed to be delivered to me. Unfortunately, I dont know what to do and how to get my 500 back under the promotion.

I started spending on Gasoline more then normal just to receive the 25 every month coupon as without the 100 spent i would not receive my rebate. Also, i spent 1500 more to buy the furniture just to get into a promotion which the company was printing out and publicly distributing and spent all that in the worst months of American History when all consumers were holding back their money. So i need some reimbursement and a fair justice on top my 500 owned.

Ricky of La Porte, TX March 28, 2009

Ricky of La Porte TX (03/28/09)
On 2-7-09 we purchased a dining room table with 4 chairs. At that time we were told that it would be delivered within 4 weeks that they didn't keep the merchandise at that location and would be trucked in. 6 weeks later we still didn't have our table after several phone calls and they kept giving us a different excuse each time we talked to them. We decided to cancel the order and then were told that we had to wait for our cash payment to be refunded to us via mail. Here it is 2 weeks later and they credited 1/2 the money back to debit card but didn't do anything about the rest of our refund. We called the store and the lady kept saying how sorry she was that it was overlooked.

We've been without a table for almost 8 weeks now. Plus we had a family gathering that the store manager knew about and didn't have a table to eat at.

Divya of Bakersfield, CA March 21, 2009

Divya of Bakersfield CA (03/21/09)
I have had much the experience as some of the other people mentioned here and I am more than willing to go in on a Class Action Lawsuit. I purchased well over 2000 of furniture from the Ashley's store in Bakersfield with the idea that they would make good on all their promotional offers, one of which was the free gas offer. I followed all the instructions to a tee, have consistently purchased gas from Chevron and religiously mailed in my receipts every month to the address provided since November.

Come January I called them to find out why I hadn't received my receipts, and I got that same response, that they were running a little behind but that it would be mailed out within a week. Come february I called again because I still hadn't received the cards, turns out this time their computer systems had crashed. Now I can't even get a hold of them on the phone and their websites don't exist.

I was actually suspicious and asked the Ashley's sales rep about it and she assured me that it was legit and a really good deal (which it was) now it turns out that it is FRAUD and that we are all 500 in the hole because of a bad decision made by Ashleys management and expect that they should either fix the problem or make good with an equivalent offer. I know I, for one, will make this the first and last time I EVER shop at Ashley's.

Divya of Bakersfield, CA March 21, 2009

Divya of Bakersfield CA (03/21/09)
I have had much the experience as some of the other people mentioned here and I am more than willing to go in on a Class Action Lawsuit. I purchased well over 2000 of furniture from the Ashley's store in Bakersfield with the idea that they would make good on all their promotional offers, one of which was the free gas offer. I followed all the instructions to a tee, have consistently purchased gas from Chevron and religiously mailed in my receipts every month to the address provided since November. Come January I called them to find out why I hadn't received my receipts, and I got that same response, that they were running a little behind but that it would be mailed out within a week.

Come february I called again because I still hadn't received the cards, turns out this time their computer systems had crashed. Now I can't even get a hold of them on the phone and their websites don't exist. I was actually suspicious and asked the Ashley's sales rep about it and she assured me that it was legit and a really good deal (which it was) now it turns out that it is FRAUD and that we are all 500 in the hole because of a bad decision made by Ashleys management and expect that they should either fix the problem or make good with an equivalent offer. I know I, for one, will make this the first and last time I EVER shop at Ashley's.

500.00 of unpaid promotions.

Alwc of Baltimore, MD March 19, 2009

Alwc of Baltimore MD (03/19/09)
Last week we were told by D.J. the salesman from Ashley Furnitures if we purchase products from his store we would have 90 days to change our mind. I clearly repeat my understanding about cancelling our order several times and he convinced me that I have understood him correctly. I was with my wife at the time when this conversation happened. We were also told that they will not place the order within 90 days unless we put more than half down.

This week I decided to cancel my order, I called D.J. but this time he had a different explanation. He told me over the phone that we can't cancel our order because it has past the 48 hrs period and we have to pay for 20% re-stocking fee. He has NEVER explained to us about the 48 hrs non cancellation policy, as a matter of fact he convinced us the otherwise. D.J also DID not explain about their NON-refundable policy when we're in the cashier to pay for the down payment. All he did was busy forcing us to pay for extended warranty.

He and the cashier gave us a brochures explaining about how good their extended warranty is. We are convinced that we have become a victim of dishonest business practise. Since They have not orderred the merchandises yet and we did not do any special order from them, in addition to they have failed to give us informed consent about their non-refundable policy when we put our down, they also lied to about the 48 hrs non refundable policy that is not written in their contract, we are looking for a way to avoid this transaction. The total purchase should be around 2000 Please help!

Kathlene of Patchogue, NY March 9, 2009

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