Ashley Furniture

Kathlene of Patchogue NY (03/09/09)
on 1/31/09, i purchased a black dual reclining sydney couch on sale for 699.00 plus 100 shipping plus tax for a total of 868.00. they delivered on 2/6/09, a damaged couch that was half a foot shorter than ordered. they are giving me the run around and stating that the exchange has to be authorized by corporate which takes 7 days, it is now over a month. they are hanging up/disconnecting my call when i call customer service and the store is not giving me an answer other than it is in corporate's hands, basically washing there hands off of this case.

868.00 spent on a bait and switch couch. i did not order this couch!!! half a 85 inches instead of 92 inches and damaged!!!

Marian of Concord, CA March 7, 2009

Marian of Concord CA (03/07/09)
I ordered a small but expensive table 1-28-09. Was told by sales it would be in no later than 2-21-09. Every week there after was told the table didn't make the truck. At one point was told the economy had affected the drivers. Manager in store says his trucks are back logged. Nobody's stories are the same. 3-7-09 I told manager Michael I wanted my money back or one of the 3 identical tables they had on the floor. He said it caused too much problems for them to do that. He promised me my table would be in 3-11-09 or I could have table from floor. I sincerely doubt my table will be in - not my problem anyway. Will never shop at Ashley again.

Heather of Ramsey, NJ March 5, 2009

Heather of Ramsey NJ (03/05/09)
On 4/12/06 I ordered an Ashley Sleeper Cityscape Sofa. The sofa is not even 3 years old yet and the cushions are flat. When you sit down it feels like you will fall to the floor. I contacted Ashley's and a rep told me its because they use 1.8 density foam -and that I should replace it MYSELF with something better. I sent an email to Ashleys about it and their response is:?

Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. Our warranty on fabric and cushioning is effective for one year from the date of purchase. Unfortunately, you are past the warranty period for this item. If you would like assistance in getting this item repaired please contact the store where you purchased it, or another Ashley dealer in your area. Since you are past the warranty, you would be responsible for the cost of any repairs or replacement parts. Dealers determine their own charges. Andrew~ Ashley Internet Communications. In other words - they are not willing to work with me at all on this.

It's scary that the rep on the phone had no problem telling me about the cheap foam that they use meanwhile Ashley's will do nothing. I called again on Feb. 26 and had to speak to 4 different people before I found someone who could help me. The customer service rep told me again that the problem is they use 1.8 density foam. She went on to tell me replacement cushions are 65 each - I would need 3. She then gave me the names of 2 stores that I could find better density foam at a much cheaper price and to just replace them myself.

It's a bit startling how their own reps are telling customers to replace things on their own rather than through Ashley's. The rep told me if I order their replacements I will be in the same situation in a year or so since the foam will give out again. I did some research online and found that there are numerous people with the very same complaint - the foam gives out very quickly. It seems that Ashley's won't do anything to help customers that have paid a good deal of money on a product that their own reps say are not very good quality.

Claudia of Freeman, SD March 4, 2009

Claudia of Freeman SD (03/04/09)
I purchased a living room ste from the abovementioned store in June 2007. In early 2008 I cut my finger on the back of the sofa where a staple was sticking out like a pin. I called the store I purchased the set from and they referred me to the customer service department of Ashley furniture and they had a repair man come out to repair the problem on April 24th 2008.

Now I am having a problem with the loveseat where a staple is coming out on the right fron corner near the arm rest and my son cut his finger on it the other day. We bent the staple so no one else can get caught on the sharp edge of the staple. Of course by now the living room set is out of warranty. I posted a complaint on several websites where folks have the sam issue. I also noticed a few months ago how bad both the sofa nd loveseat are sagging. the cushions are so flattened already now that it feels like you are sitting on a wooden rail right along the edge to the front of the seat cushions.

I am very unhappy with the furniture and will probably never buys Ashley again, because furniture should last for longer than two years. I feel that staples are no way of keeping the fabric attached to the wood frame and I am afraid someone else will cut themselves on them. I had a cut on my finger that drew blood and my son cut his finger and nearly drew blood. This is not safe.

Rhonda of Spring, TX February 28, 2009

Rhonda of Spring TX (02/28/09)
I boughy my sons bunk bed that was advertized on sale. I bought it cash JAN.21 and was told the delivery would be 2-3 weeks. However the sales man said I could expect it sooner. The invoice showed delivery date Feb 20 2009. When I called back several time I was put on hold and told that the manager who took care of things did not work there anymore. I personally went back to the store and was told delivery now would be MARCH 9.

Many attempts later to find out if my 7yr old sons bed was due in. I still get put on hold and no one will talk to me. I could have had my sons bed the next day if I had shopped at another local store in HOUSTON. I have painted and bought beding for the twin and full size beds. I made curtains for an empty room. I was told by the manager I could come and get my money back if I did not want to wait. What company runs business like this and think they can stay in business. My little boy is very disappointed about not having his bed when his room has been completed for over three weeks now.. Never will I buy at ASHLEY FURNITURE AGAIN...

Cynthia of Milpitas, CA February 24, 2009

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