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Cynthia of Milpitas CA (02/24/09)
On Jan 18th, I purchased a leather coach, and love seat. I was told that I would receive it Feb. 24 2009, on tues the 17th, I phoned Ashley to make sure that the furniture would be in, she said oh yes, right on time. So I gave away my old furniture. On Sat,the 21st, Ashley called and told me it was on back order. And I would not even get it til after Mar. 12th. Don't you think they would of known it was on back order. I told them on Sat. that I wanted to cancel my order. The girl said she would have a mgr. call me on Sunday. It is now Monday, and no call. Reading all the reviews about Ashley, I just hope I can get my money back.
Sandra of Miami, FL February 19, 2009
Sandra of Miami FL (02/19/09)
I purchase a sectional sofa with two ottomans on Feb 14, 2008 with additional warranty. When purchasing the warranty I was assured that the sofa would be replaced or repaired (if possible) if anything went wrong with the sofa with the exception of stains.
After 7 months the cushions that you sit on started sagging and the ottomans the same. I finally got the chance to contact them in February 2009 and the service tech came out and took pictures of the sofa. About 4 days later, Karen from the service dept called me and explained to me that the sofa is sagging due to normal wear and tear. I have never known of normal wear and tear of a sofa lasting only 7 months. She also had the audacity to suggest that I purchase new ones to replace them. I explained that I obtained the additional warranty and was assured by the salesperson that if something like this happens it would have been replaced but she refuse to replace it. What can I do? Natasha of Elizabeth, NJ February 19, 2009
Natasha of Elizabeth NJ (02/19/09)
I purchased a livingroom set along with a warranty. After having the set for about 6-8 months I noticed there was allot of color transfer onto the fabric from jeans/colored pants worn by anyone who sat on the furniture. Also there was allot of napping something sort of like a sweater when it getts lint balls on it. I called the warranty service center. They explained to me that due to the fact that the furniture was not a year old it would be handled by the storeit self and NOT the warranty company. Well after several phone calls to the store I finally was able to set up an appointment for an inspector from Ashley Furn. to come to my home and inspect the Furniture. He came he took pictures he wrote up a report and told me I would be hearing from the store. I never heard from the store I had to call them constantly to finally get a result.
Finally a woman by the name of Sushilia called me and informed me that they had the report but lost the pictures that were taken. Now I had to set another appointment for ANOTHER technician to come to my home and take ANOTHER report and even more pictures. After that report I waited about another two weeks still not work from Ashley. Every time I called I was given the run around and passed from one person to the other. Finally a woman by the name of J. Casanova called me and told me that her manager had approved for the set to be replaced. I set an appointment up for 2/14/2009 for the delivery of the new set.
When the delivery men came to my home I explained to them that the original delivery crew had to bring the couch through the window. well as soon as they heard that they proceeded to tell me they do not do that and that they would have to call their boss. They sat in the truck for about 30 min talking on the phone to someone. At that point I went to the truck and explained to them that I had to run around the corner to pick my daughter up and to not leave until my return. I laft a friend at the house so that they would have access when needed. I was gone for about 10 minutes. By the time I returned, they were gone! Than I tried calling them over and over again but they would not answer the phone.
Finally I used a friends phone and called, than they answered, when I asked why they left and did not deliver any of the furniture I was told that they could not bring the couch through the window. I than asked why they did not deliver the pieces that they could and they told me they had to deliver all or none and that I would have to call the store. I asked who at the store I had to call they had no names to give me and no phone number and also refused to give me their names. When I finally got in touch with someone at the store I was told by Jackie and Malika that my furniture was not delivered because of animal abuse.
I was completly shocked, this was the first time I was hearing anything like this. After 2 in home reports and inspections not one of them indicated any animal abuse. Yes, I do have a cat but NO the MFG Defect was not a result of my cat. The delivery men told the store that the damage was from my cat therefor ethey refused to help me even though I had to reports and pictures proving this to be a lie. After this Ashley has been totaly unprofessional and disrespectful to me they have done nothing to correct the issue.
I was given no service what so ever not even through the warranty I paid 120. for Rhonda of Franklin, TX February 19, 2009
Rhonda of Franklin TX (02/19/09)
I purchased a living room set from Franklin Furniture, in Franklin Texas January 2008. My entire house is furnished by this furniture store and the problem does not lye with them. It's the Ahsley Furniture product! The seat cushions and back cushions are not holding up at all. After 6 months of use, the seats were uneven and flat, the back cushions were sagging and sunken in. We call Franklin Furniture Store and Steve said he would get some one out to look and restuff all cushions. The factory sent out a contractor and he restuffed all cushions and for a week or two the where fine. After that they went right back to looking like it was 15 year old furniture. I would never recomend or buy another Ashley brand piece of furniture again.
I still have a unpaid balance of 1400.00 due on this furniture. it is very hard for me to make this monthly payment to the Franklin Furniture Store due to the fact that I am very unsatisfied with this product and even though I have a outstanding balance due I am put in a position to go and purchase another living room set. Amy of N. Charleston, SC February 10, 2009
Amy of N. Charleston SC (02/10/09)
My husband and I purchased a master bedroom set from Ashley Furniture in Tanger Outlets in N. Charleston Oct. 19th 2008. We were told they would put a rush on the order and at most it would take 4 weeks. Our sales associate was Lori. Since we moved into our new house Oct 30th we were expecting to have new master bedroom furniture no later than the end of November. Since the holidays were approaching we figured that they would have a delay on delivery.
So I kept calling Ashley Furniture and the distribution center and got no answer. After finally reaching someone right before Christmas, they told us they were short on drivers and would be getting our delivery before the end of the year. Obviously that didn't happen. So I called the distribution center to cancel my order since you cant cancel it through the store and got no answer. Leaving message after message with Johnathan and getting no response all we could do was call email and file complaints. Finally Johnathan called after having my attorney get in touch with him promising my full refund and canceling my order.
Now it is February 9th and we still haven't received the 5600 dollar refund. I have contacted better business beau roe and keep having my attorney try and get in touch with somebody but even he isn't getting a response. At this point I don't even know what to do..
We have no master bedroom furniture and we're out almost 6000 dollars. Christian of Hutto, TX February 8, 2009
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