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Beck's Furniture

Rancho Cordova, CA

S.B. of Davis, CA, writes:
I purchased a couch from the company in September, 1989. I noticed that the couch was defective immediately and notified the company within three days. I asked that I be able to return the couch (per their return policy) and be credited toward the purchase of a different one.

The couch has many things wrong with it, including sharp u shaped pins that fall out of the seams. This poses a particularly dangerous problem because I have small children in my house. The company sent a technician out to evaluate the couch. The technician agreed that the couch needed fixing.

I said I did not want the same couch because the pins are dangerous. I wanted the company to honor the return policy, not the warranty policy. I have spoken to the sales manager, Robert Meyers, a number of times over the last seven months. His decision was to have the couch fixed. The company is clearly not honoring their return policy despite the fact that I followed their guidelines.

I am very low income and have no couch to use now. I can't let my children sit or play on this couch because of the sharp pins that hold the seams together. I don't have the money to buy another couch. I am very frustrated at the poor outcome of my complaint with the company.

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