Broyhill

Judy of Bensenvilled, IL August 24, 2009

I purchased a Broyhill bedroom set some time ago, I like the maple set but have a problem. The drawers can not be removed so you have to empty the drawers to be able to move the furniture. If their is secret to remove them I would sure like to know. Please respond.

Peggy of La Quinta, CA June 25, 2009

In July 2008 I purchased a Broyhill Heirloom dining room table and chairs. Two months later the spindles on the back part and bottom rungs started to come loose. Called Comfort Zone in Hemet,Ca where we purchased the set and they came out to reglue the loose pieces. About three months later had to have them out again for the same reason. In June 09 had to call them again to fix problem plus one spindle has cracked due to pressure when you sit back on the chair. Was told they contacted Broyhill and that is common so they are no longer going to repair the chairs. I am very disappointed. My husband and I are the only ones in the house so this furniture is not used roughly. On top of that the repair guy used some sort of glue that turned white and you can tell every place he glued. I have not contacted Broyhill yet but I intend to do that soon.

Jean of Ponce Inlet, FL May 2, 2009

On Feb. 17, 2009 I ordered a sofa & loveseat to be custom covered in a special fabric that I was told was durable & would wear for many years. I paid several hundred dollars more for this. I was told it would take at least 8 weeks and it did. I was willing to wait to get quality furniture. It was delivered on April 10th 2009. Upon delivery, I showed the delivery man how the front of the cushions were all rippled looking, the binding uneven and the sides of both pieces the material looked crushed and whitish (the color is burgundy) so this really stood out. He said he would put a report in. On April 12th, the first time we sat on the sofa, we saw all these whitish marks when we got up. It did not flatten or crush, the material was actually coming off. It is a raised material and the raised part was rubbing right off. In fact, when I vacuumed it, I gathered a ziplock bag full off the top of just 4 cushions. I vacuumed it the day it arrived but I used a vacuum with a bag so I don't know how much came off then, but this 2nd time I used a bagless one.

I called the store the very next day because the 12th was Easter and spoke to the saleslady and told her we had a really big problem. She contacted customer service who in turn had a service tech come on 4/16/09. He took a photo and didn't say much. He said the company would get his report the next day. The next day I was left a voicemessage from a lady saying the material was doing what is was supposed to be doing. I was livid. It this what I paid over 2000 for, material that was supposed to come off with the first sitting. I donated furniture to the homeless that was 5 years old that looked brand new compared to this only because I just bought this condo and wanted something that fit better. I wish I had never given it away and I wish I never trusted the Broyhill name as quality furniture.

In fact, when I first ordered it, I had also ordered a dining room set by Broyhill only to find out through my own research online that they published the wrong dimensions of the hutch that would not fit in the space I had, so I had to cancel out that whole set. I also paid 100 for 2 add'l pillows for the sofa and I picked them up separately. They wouldn't even deliver them with the furniture, so I had to make an hour & half trip. They were all sealed in plastic and when I got home & opened them, the ends weren't even filled, the middle of the pillow was bulging on one side & the bottom was sewn with white thread on a burgundy pillow, so I had to make another trip to bring them back and the store manager gave my husband a hard time saying this is the way they were supposed to be & walked away from us. The saleslady sent them back for us. I even said to her that I had hoped this wasn't an example of their workmanship because our sofas had not yet arrived. Boy was I right.

I argued with the svc. mgr. for Hudson's and he finally agreed to send another service rep. for a 2nd opinion. He came several days ago, took another photo and scratched on the surface of the material & could see how it was coming off. He was going to write a report but said it could take several weeks before Broyhill would get back to me. My problem is that we are here in Fl until May 20th & then go back to our seasonal home in PA and won't be back in FL until Nov. 1st. I want this resolved before I leave here. I have family coming during the summer to use the condo & am embarrassed at how bad the sofas look. They look old & worn. I will never buy or recommend Broyhill or Hudson Furniture to anyone. They don't stand for quality or customer satisfaction.

Jean of Ponce Inlet, FL May 2, 2009

On Feb. 17, 2009 I ordered a sofa & loveseat to be custom covered in a special fabric that I was told was durable & would wear for many years. I paid several hundred dollars more for this. I was told it would take at least 8 weeks and it did. I was willing to wait to get quality furniture. It was delivered on April 10th 2009. Upon delivery, I showed the delivery man how the front of the cushions were all rippled looking, the binding uneven and the sides of both pieces the material looked crushed and whitish (the color is burgundy) so this really stood out. He said he would put a report in. On April 12th, the first time we sat on the sofa, we saw all these whitish marks when we got up. It did not flatten or crush, the material was actually coming off. It is a raised material and the raised part was rubbing right off. In fact, when I vacuumed it, I gathered a ziplock bag full off the top of just 4 cushions. I vacuumed it the day it arrived but I used a vacuum with a bag so I don't know how much came off then, but this 2nd time I used a bagless one. I called the store the very next day because the 12th was Easter and spoke to the saleslady and told her we had a really big problem. She contacted customer service who in turn had a service tech come on 4/16/09. He took a photo and didn't say much. He said the company would get his report the next day.

The next day I was left a voicemessage from a lady saying the material was doing what is was supposed to be doing. I was livid. It this what I paid over 2000 for, material that was supposed to come off with the first sitting. I donated furniture to the homeless that was 5 years old that looked brand new compared to this only because I just bought this condo and wanted something that fit better. I wish I had never given it away and I wish I never trusted the Broyhill name as quality furniture. In fact, when I first ordered it, I had also ordered a dining room set by Broyhill only to find out through my own research online that they published the wrong dimensions of the hutch that would not fit in the space I had, so I had to cancel out that whole set. I also paid 100 for 2 add'l pillows for the sofa and I picked them up separately. They wouldn't even deliver them with the furniture, so I had to make an hour & half trip. They were all sealed in plastic and when I got home & opened them, the ends weren't even filled, the middle of the pillow was bulging on one side & the bottom was sewn with white thread on a burgundy pillow, so I had to make another trip to bring them back and the store manager gave my husband a hard time saying this is the way they were supposed to be & walked away from us.

The saleslady sent them back for us. I even said to her that I had hoped this wasn't an example of their workmanship because our sofas had not yet arrived. Boy was I right. I argued with the svc. mgr. for Hudson's and he finally agreed to send another service rep. for a 2nd opinion. He came several days ago, took another photo and scratched on the surface of the material & could see how it was coming off. He was going to write a report but said it could take several weeks before Broyhill would get back to me. My problem is that we are here in Fl until May 20th & then go back to our seasonal home in PA and won't be back in FL until Nov. 1st. I want this resolved before I leave here. I have family coming during the summer to use the condo & am embarrassed at how bad the sofas look. They look old & worn. I will never buy or recommend Broyhill or Hudson Furniture to anyone. They don't stand for quality or customer satisfaction.

Niels of Grand Prairie, TX April 16, 2009

In the local Arlington shopping center, we visited a Broyhill outlet and looked over several types of furniture. We finally settled on a couch, loveseat, and ottoman. We were told it would take 6 weeks to deliver and it would be coordinated with us. Well, 6 weeks goes by and no one calls. We finally go back in, find out the status, told another 4 weeks. Okay, 10 weeks--not a problem. We finally get it delivered and all is well...or so we thought.

After just a few months, the product begins to show signs of fatigue. As you sit on either the couch or the loveseat, you 'sink' in to it. Not 2-3, but between 6-8. The fabric wrinkles over the cushion, then you start sliding off the seat. For a while, we don't really realize this is happening. By 5 months, we are concerned that the product is poorly designed. We go back to the store we purchased it from--out of business! Go figure.

After writing Broyhill company directly and waiting for a reply, they finally do so and request a local repair shop to assess the situation. This takes from December until February to actually happen. The repair shop arrives, states the design is poor (too wide, zig zag springs are not strong enough, etc) and writes a report that will go back to Broyhill and that I should hear in two weeks. A month goes by and I call the repair shop--they refer me back to Broyhill. I then write Broyhill again, stating the above and my dissatisfaction. Upon receipt, I am sent an e-mail. that states there is NO MANUFACTURE DEFECT and that I am stuck with this product. Of course, it is a POOR design, not a defect!

All I really wanted was either a repair suggested by the repair shop that would cost about 200 per unit--I only spent 3,000 plus on this, so it really wasn't unreasonable. The company doesn't have a customer satisfaction policy; their web site is full of dead links; their customer service and response time is absurd. They do not stand for quality and their reputation continues to get tarnished. As a consumer, I am totally dissatisfied with the quality, service, and concern by this company. I can only imagine their future will not be very bright.

At present, I am stuck with a product that is uncomfortable and I am totally dissatisfied with. When dealing with a company that provides a bogus warranty and no customer satisfaction, I will never purchase or recommend Broyhill to anyone. Sign me utterly dissatisfied with the entire process from start to finish.

Kim of Bridgeport, WV February 17, 2009

I custom ordered a storage ottoman manufactured by Broyhill as I liked the design and fabric. This was an expensive item! I know the warrenty is one year yet approximately 1 yr & few weeks, the wooden box frame on which the structure is made broke at one of the hinges. The local store I purchased it from tried to repair the piece but did agree with me that Broyhill should replace this piece. He tried for a month to have the local rep come to his store to see the piece - only excuses! My attempts to call the toll-free number have been fruitless. I HAD trusted the name of Broyhill. No more. I intend to share this story with my extended family, friends and co-workers. Not smart Broyhill-in these economic tough times,there are too many other options for consumers.

Suzanne of Barnesville, OH February 14, 2009

I purchased a Broyhill sofa and loveseat at a cost of 1800.00 in 2001. Within 9 months, after barely being sat on, there was a loud squeak on the left end of the sofa upon getting up from it. Also, on both pieces, there is a padded fabric under the cushions across the length of the sofa that moved backwards. It gave the appearance that the two pieces were sunken in the center and broken down. This all happened within the first year. I had purchased the extra warranty on both pieces also.

I spent several months contacting Roomful Express and Broyhill, and was given nothing but the run-around by both companies. I was told I would have to pay 60. an hour for someone to come to my home to diagnose and repair the problem if it could be fixed at my home. If it needed to be taken out for repairs it would cost 100.00 plus 60.00 an hour. I then said, What good was the warranty that I purchased? Short of hiring an attorney, I figured out that I'm stuck with this piece for a long time. Bottom line is, I will never, ever again purchase another product from Broyhill or Roomful Express.

I spent alot of money and got nothing but headaches,and cannot afford to buy a new living room suite.

Kathy of Papillion, NE January 8, 2009

I purchased a Broyhill Kitchen table and matching hutch., from Nebraska Furniture Mart in Omaha, NE. Within a year the paint started chipping where the table meets to put the leaf in. All I want is someone that can match the stain/paint and I will pay for it. I called Broyhill on several occasions over the years. They are very unhelpful and don't seem to care. I too will never purchase a Broyhill Product again. Go to Ashely, at least if it falls apart, it wasn't that expensive to begin with. Shame on you Broyhill. Years ago you had a wonderful reputation, what happened?

I don't know the economic damages yet, as I can't find anyone to re-finish my table. I paid 2500 for the table, so I may be out that much if I can't find anyone to repair the table.

Sheila of Pittsburgh, PA January 6, 2009

I purchased a Broyhill Sofa from JC Penny's in the Monroeville Mall. Within a year and after normal use, the cushions on one side was sunken. Within 2 years, again after normal use, the back wooden frame broke. When I called about getting it repaired, I was told that only the parts are covered and I had to find my own furniture repair person and pay for the labor myself. In my opinion, it is ridiculous that I am only entitled to a piece of wood. I will never buy another Broyhill product again.

Mildred of Kingman, AZ December 30, 2008

We bought a Broyhill Sofa L479-3x curved leather sofa. We paid 2,199.99 for it. It was on sale but not a floor model. in a year and a month it was breaking down very badly so we called the store. The cussions are gone in it and the leather has streached completly out of shape. It has a very bad odor to it for some reason Neither them nor BROYHILL WOULD HAVE ANYTHING TO DO WITH US. We live on our social security and this was our last big buy.

Now it is since 7/31/2006 and It looks horible and like it belongs in a dorm. I am not making this up. Half of the reason I purchased this sofa was the name and thats for sure no good. The store was absolutly no help. They just said it's been a year and we can't do anything. Actually it hadn't been a year because we had to wait for them to deliver it. It came damaged and they had to do repairs. AM I JUST OUT OF THE MONEY OR WHAT?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.