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Suzanne of Barnesville OH (02/14/09)
I purchased a Broyhill sofa and loveseat at a cost of 1800.00 in 2001. Within 9 months, after barely being sat on, there was a loud squeak on the left end of the sofa upon getting up from it. Also, on both pieces, there is a padded fabric under the cushions across the length of the sofa that moved backwards. It gave the appearance that the two pieces were sunken in the center and broken down. This all happened within the first year. I had purchased the extra warranty on both pieces also.
I spent several months contacting Roomful Express and Broyhill, and was given nothing but the run-around by both companies. I was told I would have to pay 60. an hour for someone to come to my home to diagnose and repair the problem if it could be fixed at my home. If it needed to be taken out for repairs it would cost 100.00 plus 60.00 an hour. I then said, What good was the warranty that I purchased? Short of hiring an attorney, I figured out that I'm stuck with this piece for a long time. Bottom line is, I will never, ever again purchase another product from Broyhill or Roomful Express.
I spent alot of money and got nothing but headaches,and cannot afford to buy a new living room suite. Kathy of Papillion, NE January 8, 2009
Kathy of Papillion NE (01/08/09)
I purchased a Broyhill Kitchen table and matching hutch., from Nebraska Furniture Mart in Omaha, NE. Within a year the paint started chipping where the table meets to put the leaf in. All I want is someone that can match the stain/paint and I will pay for it. I called Broyhill on several occasions over the years. They are very unhelpful and don't seem to care. I too will never purchase a Broyhill Product again. Go to Ashely, at least if it falls apart, it wasn't that expensive to begin with. Shame on you Broyhill. Years ago you had a wonderful reputation, what happened?
I don't know the economic damages yet, as I can't find anyone to re-finish my table. I paid 2500 for the table, so I may be out that much if I can't find anyone to repair the table. Sheila of Pittsburgh, PA January 6, 2009
Sheila of Pittsburgh PA (01/06/09)
I purchased a Broyhill Sofa from JC Penny's in the Monroeville Mall. Within a year and after normal use, the cushions on one side was sunken. Within 2 years, again after normal use, the back wooden frame broke. When I called about getting it repaired, I was told that only the parts are covered and I had to find my own furniture repair person and pay for the labor myself. In my opinion, it is ridiculous that I am only entitled to a piece of wood. I will never buy another Broyhill product again.
Mildred of Kingman, AZ December 30, 2008
Mildred of Kingman AZ (12/30/08)
We bought a Broyhill Sofa L479-3x curved leather sofa. We paid 2,199.99 for it. It was on sale but not a floor model. in a year and a month it was breaking down very badly so we called the store. The cussions are gone in it and the leather has streached completly out of shape. It has a very bad odor to it for some reason Neither them nor BROYHILL WOULD HAVE ANYTHING TO DO WITH US. We live on our social security and this was our last big buy.
Now it is since 7/31/2006 and It looks horible and like it belongs in a dorm. I am not making this up. Half of the reason I purchased this sofa was the name and thats for sure no good. The store was absolutly no help. They just said it's been a year and we can't do anything. Actually it hadn't been a year because we had to wait for them to deliver it. It came damaged and they had to do repairs. AM I JUST OUT OF THE MONEY OR WHAT?
Robert of Alpharetta, GA November 23, 2008
Robert of Alpharetta GA (11/23/08)
On October 11, 2008 I special ordered a sofa for my Florida home. The contract stated that if the sofa was not delivered to my primary residence in Georgia by November 5, 2008 Broyhill will deliver the sofa free of charge to my Florida residence. The sofa was not delivered to by primary residence on November 5, 2008. When I called to find out when the sofa would be delivered to my Florida residence I was advised by Josh, the store manager, that they would look in to it.
I had to continue to call the company to find out what the status was. Josh, nor anybody from Broyhill would call me back. Finally, Josh advised me that they were not going to honor the contract. He told me I can't help if you were lied to. I told him that he surely would not let me out of the contract if I decided to cancel. His reply was we can cancel our contracts at anytime for any reason. When I told him that I was going to complain he said what are you going to do, complaint to the Better Business Bureau.
It is obvious that this company and its manager does not know how to treat customers and do honorable business. I guess that is why they are going out of business. In addition, after numerous requests, Josh would not provide me with proof that I was given credit back on my credit card account for the 400.36 which was the deposit. He gave me a form that showed the order was canceled but nothing showing a credit.
While minor, the only economic damage is the charge on my credit card. I am still not sure if they have given me a credit on my credit card account. I do think this company needs to be investigated for the way they conduct business. Thank you Carolyn of Garland, TX November 17, 2008
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