Broyhill

Carolyn of Garland TX (11/17/08)
We purchased a sofa sleeper from Broyhill Home Collections in Plano Texas on July 15, 2008. We paid for it and had the pillows back-ordered. We were told that the pillows would be delivered within 3-4 weeks. The store in Plano continued to call Broyhill and they were told the fabric had to be ordered and the pillows were not ready. I continued to call the store for months trying to get the pillows. In mid october, I again called the Plano store and discovered that the Plano store has gone out of business.

 I then called Broyhill in North Carolina and they indicated that the store in Plano is a dealer rather than a Broyhill outlet. However, the store carried the name of Broyhill and the email addresses had the name of Broyhill. Broyhill in North Carolina promised they would honor the shipment of the pillows since they had no record that they had shipped the pillows to the Plano store and they had been paid for. HOWEVER Customer service at Broyhill will not even return my call. I WILL NEVER AGAIN PURCHASE BROYHILL

We now have a sofa sleeper for which we paid 1078 and no matching pillows to go across the back. I would never have purchased this sleeper if I had known I would not get the pillows to go with it.

Jackie of Stafford, NY November 2, 2008

Jackie of Stafford NY (11/02/08)
I purchased a sofa in May from a furniture store in batavia,ny. 100 yrs in business but i'm sure,not all satisfied customers. Within 3 wks the color was so faded on the arms. the furniture store owner noted this. Within 5 mos,it was worse. I do have all windows in the room and I did expect some fading but, not this quickly. Several calls to broyhill and the store and they offered me fabric to cover it.

I was so angry with the store owner, i hung up on him. The only thing I can do is write letters to the company. very time consuming. The furniture was 1600 dollars and it looks like its five years old. I will never purchase broyhill again.

Doug of Pasadena, MD October 23, 2008

Doug of Pasadena MD (10/23/08)
My delivey of Broyhill furniture through Caralonia Interiors was one of the worst nightmares I have ever expereinced. It took over 6 months and they did not produce the furniture even though they told me it was on a must go basis-which ment it had to be produced on the next run. WATCH OUT FOR their promises they do not keep

Shirley of Midlothian, VA August 2, 2008

Shirley of Midlothian VA (08/02/08)
I bought 6,000.00 of Broyhill Furniture, Affinity. The finish is horrific! All along the cracks of every piece you can see where the stain wasn't applied. In the carved pieces it looks as if a child had tried to do it. The store owner did try to help, (even though I hinted about exchanging for other furniture in his store)he sent a repair man out a few times but it all still looks tacky. When the furniture first got here every piece except for two end tables had to be repaired, some pieces had to be replaced. Makes me feel like I have second hand furniture.

I know I have learned a valuable lesson, NEVER BUY BROYHILL! I bought broyhill years ago, when it was built in the United States and it was wonderful, not any more. Just please be aware, I truely don't want this to happen to anyone else. P.S using dark scratch cover does not do anything! I'm just stuck.

Sally of Howell, MI May 14, 2008

Sally of Howell MI (05/14/08)
we bought the broyhill attic heirloom dining set. now the back spindles of the chairs are coming out of the seat. they guarentee is for one yr only aginst workmanship.i contacted art van and broyhill. in order for me to have it repaired it will cost 50.00 an hour. dont buy from artvan and dont buy broyhill furniture its expencive but cheap and falls apart we dont even sin in the 2 chairs that are falling apart. yet they will not repair it with out cost to me.

the chairs were 4200.00 each and they are falling apart.and when seated the spindle slips back into the seat pinching my skin and takling a small piece of flesh with it..all i want is my chairs fixed ,and i cant use the chairs because of this problem

Carol of Englewood, FL May 13, 2008

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