Carolina Sofa Factory Outlet

Matthews, NC

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Robbin of Monroe, NC, writes (4/2/01):
I bought a sofa/rocker recliner as a 12 months same as cash. After 5 months the sofa and chair started splitting at the seams and the fabric is actually peeling. They will not correct, repair or replace. The manager of the store made promises but did not keep. I requested back in October for them to pick up the furniture. I have been fighting with this company since August 2000 to get them to do something about the furniture. I requested the finance company to step in and assist me before my 12 months was up, but I have not received any kind of anything from them.

The finance company is now demanding their money. They want the furniture company to repo and blemish my credit. I do not feel I have been treated fairly by either company. My only wish and or hope is for them to pick it up and not to tarnish my credit. I have all kinds of documentation as to what has been going on.

Robbin's wish is not lucky to come true, minus a fairy godmother. She should probably start making the payments on schedule -- which she is legally obligated to do. Meanwhile, she can sue the furniture company in Small Claims Court for the purchase price and the interest expenses incurred.

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