City Furniture Reviews

Hello I just called Hollywood Florida store for a concern I had on my finance charges. I called at 19.31 pm. A woman who answered the phone hung up the phone on me and now when I call the store they don't answer and direct me to virtual assistant. I can not give her name because she refused to tell me. I want nothing from you guys. But I must tell you I was a loyal customer of Eldorado furniture for the last 30 years and replace my furniture every 5-6 years. You bet I will tell every review site how ridiculous you people are and I hope you shut down doors as soon as possible so people like me won't suffer your less than acceptable customer service. NOBODY YELLS AT ME AND HANG UP THE PHONE ON A PAYING CUSTOMER

You should focus on City Furniture and fixing your issues before rebranding to City Home and biting off more than you can chew. Stop outsourcing your customer service to Colombia and the Philippines and start taking better care of your ** employees instead of rebranding to City Home.

Short story. First off, the salesman reversed the finishes on our bedroom sets. The king set was supposed to be in a white wash finish, and the queen set in a darker tone. When the furniture was delivered, it was exactly backward. City refuses to do anything about it! They said it was our fault. We paid $600.00 for the “premium” delivery and set up. The delivery/set up people didn’t bother to put our $3,000.00 sectional together, nor test it to see that it worked (it didn’t). I had to assemble the sectional myself. They also put the king bedroom set in our small(er) bedroom, and the queen set in our master. When we asked them to move it to the right rooms, they refused! To make matters worse, the very next day I get an email from City Furniture offering free premium delivery/set up! City refused to refund us 1 dime! Do yourself a favor, and avoid these scammers, as they forget who you are after they get your money. AVOID AVOID AVOID.

City Furniture is a company to be afraid of!!! I purchase a bed. It was delivered inboxed nonetheless the bed was damaged, I reported it within the 24-hour time frame. Policy no refunds, you have to accept the same item, (a new 1 but same item). A manager pleaded for 1hour and got me a credit note with conditions attached, I had use the credit note before they pick up the bed, so I complied. But when they picked up the bed they did not have the TV Stand the item purchased with the credit note. When I took a look at the new receipt, I said this impossible. I declined to accept delivery of the TV Stand.

Horrible customer service. Estimate waiting time for part- 12 weeks.

City has now solved my issues with my chairs.

I absolutely love this table and chair set! I was able to get the black chairs with the tan table, which fit perfectly with the décor in my sunroom. Betty ** was incredibly helpful throughout the entire process. After I described what I was looking for, she kept sending me pictures and options until we found the perfect combination, and she was even able to get me a discount. Assembly was very easy, which was especially important since I’m currently out of the state of Florida and had the set delivered directly to the garage. Everything went together smoothly without any issues. The chairs are very comfortable, and I often work from this table during the day. It looks amazing in the space, feels high quality, and is also very easy to clean. I couldn’t be happier with my purchase!

We ordered a couch/sectional about 3 weeks out from when we could take delivery. They can’t hold an order more than 2 weeks, so our salesperson (Geena) moved it out once to accommodate, and I had to move it once more to when we could take delivery (the date we originally stipulated). Got emails and robocalls to “confirm” delivery (for the date I originally gave them and changed it to personally). When we attempted to respond to the confirmation email, it wouldn’t work. Left calls for our salesperson who avoided our messages, ended up demanding a manager to discuss the fiasco, and had to argue with his call screener to speak with him.

I had an absolutely amazing experience working with Matthew! From the moment I walked in, he made me feel welcomed and truly taken care of. He listened carefully to what I wanted and helped me find the perfect pieces that matched my style, space, and budget. Matthew’s professionalism, patience, and knowledge really stood out. He never made me feel rushed or pressured—just supported every step of the way. He went above and beyond to make sure everything was seamless, and that level of customer service is rare to find these days. If you’re looking for someone who genuinely cares and knows what they’re doing, ask for Matthew—you will not be disappointed! Thank you again for such a smooth and enjoyable experience!

HORRIBLE EXPERIENCE. The first time I was in the store the sales reps ignored me. I was there 45 minutes and not one hello. I went back a second time to get the beds I liked anyways. On delivery day, they forgot to bring the bed rails. RESCHEDULED for 1 week later, then was RESCHEDULED again to the following week. On the third delivery attempt, they FORGOT THE BED RAILS AGAIN!!!! They left the bed without the bedrails and said I needed to RESCHEDULE for a fourth time!

Beware of the salespeople as my salesperson very well knew I was buying a power lift recliner due to having a hip replacement, she neglected to inform me, the new one would need to be broken in, and it would not have the same soft comfortable seating feeling as the one had tried in the showroom.

Updated on 04/16/2026: I recently wrote a review about the horrible customer service I received at City Furniture. Here is the follow up: Received an email from Kate@city-furniture.com (or possible Kate@Cityfurniture.com) under Kate's name, it says "Owner". She was disappointed that her company let me down. She asked me to write to her email (listed above).

Their so-called full insurance won't cover anything. The excuse? You didn't call right away, even when you're still under warranty. The guy they sent had a very nasty attitude.

I purchased a dining table from City Furniture (Maylee collection) that was marketed as being crafted from hardwood solids with oak and ash veneers. Less than one year after purchase, the tabletop sustained significant damage following a single roof leak incident. While I understand that water exposure can affect wood, the extent of the damage raises concerns about the product’s durability within its first year of use. I made multiple attempts to resolve this directly with the company and requested escalation, including filing a BBB complaint. Despite these efforts, my request for a goodwill resolution was denied, and I was informed that no further action would be taken. I am disappointed not only in the product’s performance, but also in the lack of flexibility in customer support given the circumstances and timing. I hope the company will reconsider how situations like this are handled in the future.

I recently purchased a couch from City Furniture Miami Store and my experience has been nothing short of frustrating.Within just weeks of use, I noticed significant wear and tear. After many attempts to get pieces to replace the damaged parts and many calls and complaints a kind lady from the warranty department agreed to refund me, after the couch was picked up and I had selected a new couch from the store. I complied with everything I was instructed, I bought a new couch for over 3000 dollars, and City Furniture picked up the old one, however two months later no refund has been provided. Many calls later, which could take up to 45 minutes each to be picked up, no one seems to know where the refund went. I do not trust this company to do business with them any longer, neither I recommend it

They need to have a zero star rating! Don’t waste your money on their warranty! $500 and I get nothing much covered. Unlike the salesperson's speech. I never buy warranties and this is why. Never again and I’m going to Macy's next time.

We purchased a mattress. The sales person was very helpful, but deceiving at the same time. He had told us if we bought a mattress protector that we may return the mattress and now we are told that you can only exchange the mattress for the quote the amount or higher from what you purchased. You could not get a refund. You cannot get credit towards anything else in the store. Nothing is refundable if you go on their website, it says that they do refund it, but he goes according to the contract, so please read your contract before you sign because anything you buy from there you cannot return ever. Worst experience. Will never buy anything and walk in that store again. Horrible. Trust this review because it’s the truth. We have a return policy too. We’re never going to return as my husband stated to the manager, who told us there is nothing he can do and didn’t mind losing our business in the future.

Disgusting place to spend your money!! DON'T DO IT! THIS IS THE WORSE OF THE WORSE FURNITURE TO SHOP! Even corporate offices are horrible. They take your money, promise you everything and then they don't provide what they are supposed to and say to you, "Oh well too bad so sad", I had a big problem in Plant City FL with the sales rep Jim and manager Joshua.

Ordered 2 rugs power loveseat recliner and recliner couch. 1 Rug had Manufacturing defect other fine. Customer Care-less sends tech 2 weeks later to say yes needs to be replaced. Discontinued. Try to exchange both. Replacement on back order. Power reclining loveseat broken within 2 weeks. Customer Care-less sends tech. Yes broken 12 weeks to get parts. No return policy. If it's delivered you own it. Furniture is substandard. Buyer beware. Pay the extra for three year warranty. May take that long to get fixed.

I bought a couch from them and after only 4 months it started getting stains that I literally can’t remove. It turned really dark/black and looks horrible. I contacted customer service and they’re not helping at all — They basically refuse to do anything. Worst customer service.

Guess when it happens for a third time, it's an issue between City Furniture & us. :) Bad luck! Yes, we shopped here for the third time, this time for a mattress & foundation board. Showroom, service, sales people- all excellent, delivery happens, mattress well seal-wrapped and fine, but something as basic as a foundation spring box badly ripped right in the middle. Product continues to not be checked before delivery, a hit to the company's profitability I would imagine. Note- we have also ordered other furniture from Baer's & Matter Bros. furniture, perfect every time!! City has plenty to catch-up around service after sales. Unfortunate.

My experience thus far has nothing to do with the furniture but everything to do with the lack of professionalism by the salesperson Kirk **. He did not walk around the showroom with me to help with a purchase. Instead, he sat on his butt, was on his phone and drank his drink marking up the floor samples with cup rings. After calling him about 2 questions, he likes to insult my intelligence with is lame excuses for calling me back; all done via text messaging. Hence, he never returns my calls.

We purchased a sectional sofa from City Furniture on July 4, 2025, with delivery on July 25, 2025. Within several months of normal residential use, the sectional developed significant defects, including: Severe rippling and deformation of the seat cushions, resulting in reduced comfort and support. Fabric that appears dingy and does not clean properly, despite being advertised as stain- and moisture-resistant. A cup holder component that does not remain secured on its track and frequently falls off. These issues developed gradually over time, consistent with latent defects—problems not immediately visible at delivery but caused by flaws in materials, manufacturing, or design.

Terrible quality Furniture.. That’s why it’s so cheap. City Furniture does not stand behind defective furniture.. I contacted City Furniture on several occasions. After passing me back-and-forth for six months manager said they cannot help me. I have hammered the nails back in, but they continue to come out of the headboard.

Very poor in regard to honesty and whether your product is actually available in full when you purchase. Had one table hauled off day prior to delivery then only table top showing up! Have been using a card table for a month. Rest of table couldn’t be confirmed to arrive until 2 mos later! No one wants to cancel my order and kept saying it was cancelled and I was refunded when I wasn’t. This happened twice and just called a third time. Finally got a “refund” email.

The escalation department if you have something wrong with the furniture or you made a mistake will do nothing for you unless you scream like a baby and threaten that you can give him a bad review then he'll talk to you. Poor Management. It is a shame. Sales Dept. in West Palm Beach was amazing.

Chris ** was an excellent salesperson. He was very attentive, patient, and gave us all the time we needed to decide on the sofa without any pressure. He truly listened to what we were looking for and made the entire buying experience smooth and pleasant. We are very satisfied with our purchase and highly recommend working with him at City Furniture.

The worst of the worst. Buyers beware. These people are very fraudulent. They will take advantage of you and your credit line. Do not be fooled by their sales personnel. The owners are a joke and Synchrony Bank should not fund this store as a line of creditors. I was charged almost $11,000.00 for something I did not purchase and when I contested the bill I was told by the owners I was getting it anyway. If I didn't pay they would ruin my credit. They claim I was in their store a day before I ever stepped foot in their store.

We used City Moves, FL because we received a $1,500 credit with our purchase. Unfortunately, one of the movers, Morris, was very rude and created tension during the move while I was recording. He could have simply asked me politely why I was recording, but instead he said in a confrontational tone, “Is there a reason why you’re recording, ma’am?!”

First time (11/22/25) at City Furniture to purchase a bed. The dept. manager would meet the other store's price and give a tv and a set of sheets but told me the deal was only good for today. I said I would go home and check the height of my bed and call back. I called back and they reneged on the deal---told me the bed on the website of the other store was $3399 and not $3499 so they wouldn't hold to the plan. I was looking at the site and the bed for $3499 is right in plain site for $3499. So they wouldn't honor the deal. The old bait and switch or 3 card monte. I will never go there and after reading all the complaints I am surprised that they remain in business. Thank goodness I didn't buy anything and never will.

City Furniture is basically a cookie store in disguise. Because let’s be real — the cookies are the most solid, well-built items in the entire building. The furniture? Questionable at best. The return policy? Unquestionable — once you buy it, congratulations, you’re the new owner forever. Hope you like commitment. After my experience, I don’t shop here anymore. I just show up, casually wander around like I’m making a big purchase, grab a cookie, and leave. Honestly, it’s become part of my weekly cardio. 10/10 for snacks, 1/10 for everything else.

Worst corporate customer service, the Koenigs disregard customers and pitbull Laura from corporate no better, want to get abused buy at City. Worst corporate all around service, the kkk gave better service to the colored community.

We bought a sectional that cost over 4K. The reason we came in person was so that we could get Professional assistance in regards to how the piece would fit in our space. Unfortunately the sales person didn’t advise us that it’s recommended to have at lead 3 feet of space around couch for walking by. I found it on Google after the fact.

My wife and I purchase from the clearance house of City Furniture corporate in Tamarac. Last Saturday we purchased a $700 mattress that would cost $100 to be delivered in their 5 mile radius at 12:30 to 330 on the 14th. We explain to our salesman Tony that he would need to use my Mobile as my wife is in an area that cannot receive calls during the day and that I would be taking off from work to make sure that I was there. We also reviewed all the information demographic and contact and of course the credit card transaction went through because it was the correct billing address.

Buyer beware!!!! I purchased 2 leather rocker recliners from City Furniture. I tried to return them the day after delivery. They are very poor quality, they are wobbly and the back of the chair slips off if you try to move them. I don't even think they are real leather. If they are it's a very poor quality leather. I wish I had done my research before I shopped there. Their reviews are horrible. I will never shop at this store again DO NOT SHOP HERE. They do not allow any returns, if you are unhappy once they deliver the furniture you are out of luck and stuck with it.

Terrible quality, rude and almost threatening delivery people, delivered same damaged furniture twice like they were trying to pass it off as new then almost refused to take it and tried to convince me to have NEW FURNITURE BEING DELIVERED BY THE REPAIRED at a future date if I accepted it…while paying full price. Call the cops if they won’t take their delivery off your property. They will try to push it on you.

I can't rate bad enough this company, avoid purchasing anything from here. Short story then push you to buy this warranty that suppose to be no question ask. And then when you put a claim only one month after purchase, no one seem to help. My sectional are 6 month old and the leather looks like 10 year old. The tech claim to be normal that a couch looks shrink and have gaps between leather and cushions. Again this is a $3500 sectional purchase with warranty and they are not doing anything to fixed. Also they said that they only have one tech assisting to my area which you will have to stick with his opinion. DON'T PURCHASE HERE<.

The Sarasota Store is beautiful and our salesman, Dee, did a great job in assisting us. We ordered two very large rugs for our home that were delivered last week. I only have two complaints regarding the delivery of these large rugs that were rolled up in plastic. Very strange but City Furniture in Sarasota Florida only does what’s called “threshold delivery“. For us senior citizens that’s a pretty difficult thing to drag in heavy rolled up large rugs into the house from the threshold. And the delivery guys put me on the phone with somebody at city furniture told me I only had 24 hours to call back if there was any problems with the two large rugs. I told her the rugs were rolled up in plastic, and I was not going to unroll them for several days because the interior of our home was being painted And I did not want paint to get on the rugs. I told her I have a problem with you wanting me to call back within 24 hours if there’s something wrong with the rugs.

In November 2023, we made a purchase of some furniture Invoice# ** and under extreme insistence, they sold me a stain remover plan for three years. To my surprise, after they had me for about 30 minutes asking me in detail about the stains and when they occurred exactly, they told me that the type of stains I am reporting are not included and that they must have occurred within the last five days. Additionally, I reported that the backrest of the furniture is completely deformed, and the person's recommendation is that I call a technician, for which she can provide me with the number because it does not have any warranty. Unfortunately, it is incredible that a company of this magnitude intentionally scams customers by selling them these plans and also does not take responsibility for the quality of their furniture, which has a significant cost.

Purchased a recliner from CF and after delivery I noticed the back panel was not square. Over an inch difference on one side. Customer service says the construction was within manufacture specs so they would do nothing. Everyone who stops by makes a comment that the chair back is crooked. Very displeased City Furniture does not stand behind their furniture once sold. Highly advice to stay clear of their stores