Complain about a product or service

City Furniture

Tamarac, FL

Diana of Plantation, FL October 21, 2009

This past labor day weekend they have an special I went and bought a furniture for my house, I also told my elderly parents to go a choose a sofa for their livingroom and I was going to pay for them, my furniture come perfect, but their sofa, different model, at the 3rd day it broke in the reclainer mechanism, they sent them a 2nd sofa with some spots in the fabric, when a thecnitian come to see it he asked my mother for a cloth and water, I guess he was not familiar with the fabric, since he could'nt remove the spots he told my mother the fabric was like that, definitely it was not like that!, I called and I explained to them that that was the wrong fabric, so they come back with a 3rd sofa, they schedule a deliver, between 2:00 pm and 7:00 pm, my brother was going to be there at that time, but they show up at 8:00 am, when my dad was getting ready to leave to his work and my mother to a doctors appointment,

they briefly review that was the correct fabric and accepted the sofa. In the afternoon when they come back they notice this sofa is empty,, yes! does not have enough filling, the arm rest corners, you can put the top fabric together with the bottom fabric, in both arm rests, the back has so many wrinkles because it's empty, it is not enough filling. They called again, they send other technitian and this one agrees that is empty, but because is not zippers he could not do anything and he did not report this. He told my mother she has to keep it like that!!!

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