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Colortyme Rent-To-Own

Aracelis of Kissimmee, FL October 16, 2009

On 10/06/09 I went online to check my bank statement & noticed that for some odd reason I was overdrawn by 375.00 when I called the bank to see why they said it was due to a charge from Colortyme for 80.24 dated 10/05/09 which I didn't authorize I made the bank aware at that time & they explained that since I have done business with Colortyme before that my best bet was to contact the store have them reverse the charges & have them write a letter on company letter head explaining it was an error & then to fax it to the bank & they would reverse the fees. I contacted Doc P & he was more then happy to help as it was an error that they charged my card without my knowledge.

I did what the bank asked but by the time it was all said & done my account was overdrawn by almost 600.00. Now here lies the problem I did what the customer service agent of Suntrust asked & the bank says that since it was Colortyme's fault for the charge & not a banking error the charges will stay as Colortyme is the responsible party & not the bank itself. I go back to Doc show him the proof & explain where the bank stands with this situation. Mr. P explains that he needs to send all this information to the CFO in Corporate Headquarters. I get in touch with Doc on 10/14 & he explains that per the CFO they are only willing to reimburse 1 NSF & not the 14 I was charged by the bank.Why should I be penalized for something they caused in the 1st place. I have a detailed breakdown from the bank & explained the charges the same way the bank explained it to me.

Meanwhile this has caused me to default on a loan that drafts out of my account every 2 weeks because my account is still overdrawn as Colortyme still hasn't corrected the problem my account continues to incur NSF & extended overdraft fees due to a problem caused by a charge I never authorized to begin with. USA loans now wants their money in full plus what ever fees they have incurred due to no fault of my own. All I want is for this problem to be corrected I have tried everything & you are my last resort I know their has to be some sort of law that protects my rights. Had it been the other way around they would follow me with the fullest extent of the law.

Christy of Waianae, HI October 13, 2009

I am renting to own a Television through Colortyme for about 2 years now, and just recently we were having problems with the volume, before it was broke we used to turn the volume setting up to 30 to hear just right and just recent we would turn the volume up into the 70s-90s and still have trouble hearing it, I called colortyme and they came and picked up the tv and gave us a loaner, it has been around three months and I have not had my tv,

The manager and technichan say there is nothing wrong with the tv and for that kind of tv you have to turn it up to 90 to hear it. I can still barely hear it when it is up in the 70s-90s and when we first got the tv it was never like that. I have held payment because they have not fixed my tv right. They came by to drop my tv off and it was still broke, so we asked them to take it back and have it looked at again because of the sound and because there was lines in the tv as if there was pixels out in it.

They have not fixed my tv correctly and are still excpecting payment and I dont even have the tv. I have payed off a washer with them in the past so i do have a good payment history with them and with this tv it would be paid off in Decemer 09, if they were to fix the problem. No TV that I have been paying on and television that does not work and manager is not willing to fix it.

Brenda of Warren, MI August 10, 2005

i have a whirlpool refrigerator that leaks water and freezes the food in the refrigerator part. the frige was repaired once for this problem now it is doing it again. my daugther owns a whirlpool and purchased from the same place as above. she is having the same exact problem.

Carol of Lansing, MI April 21, 2005

I rented to own a computer. I had a waiver agreement with that computer that would cover for theft, fire and such. The computer was stolen, I called the police. Colortyme always maintained that they weren't responsble to honor the waiver because it wasn't burglary. I contacted corporate to find out if that's so and they're trying to say it wasn't covered because I never gave them a police report. That's not true, I would have given them a police report it they would have honored the liability and I still can.

Desiree of Lake Dallas, TX August 22, 2003

I was 5 days late on payment because of a death in the family. He called my work 15 in 2 day and threatened my coworkers. He yelled at my coworkers. He wanted to know my address at work so he could come up here and harass her for telling him to call me at home. He was told sveral times by my boss to call me at home. He did not listen. I got into serious trouble with my boss because of it. He jepordised my job. I don't know if there are any laws to protect us from these people. My lady co-worker thinks he is going to n=be in the parking lot waiting for her. We should not ever be treated this way. Not for 5 days.

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