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Sandy of Abilene TX (06/25/08)
My cousin has cerebal palsy and we bought him a new craftmatic bed and we moved it from his house to ours very carefully and when we plugged it in it wouldn't raise or lower the head or foot of the bed we replaced the remote batteries and plugged it in various other plugs and it still wouldn't work. I have tried 10 times calling the coustomer service dept and emailing everyday NO ONE will return my calls or emails and he needs this bed,we paid for extended warranty and what good did that do!
My handicapped cousin cannot get in and our of his bed he is 6 foot and weighs about 200lbs I am 5'3 and weigh about 120
Linda of Chagrin Falls OH (06/12/08)
we bought a craftomatic bed as my husband has multiple sclerosis, is in a wheel chair and cannot even stand. our salesman came out discussed the whole bed with us...measured our existing bed and said the craftomatic would be the same height. he had me sign some papers and told us that by law mattresses could not be returned. they do have a return policy but he never showed it to us and never discussed it. the bed came and it was 8 higher than our existing bed which made it impossible for my husband to get into. i had to take off the mattress and we are now sleeping on the box spring.
of course this is not acceptable and we tried to reach them for two days to no avail. finally today i reached them and they told me that i had to have the signed return policy back to them dated by june 9th. not knowing anything about it i finally reached them today and they said they would not pick up the bed. the cost of the bed was $6300.00 which is really a stretch for us but bruce had been sleeping at a desk for 8 months and it is a necessity. i called visa and told them to put a hold on the payment as i am not paying for 1/2 a bed. the person with whom i spoke today was rude and firm about them not taking the bed back.
i am going to mail this form to them but she said they will check the postal date and not do anything about it. we need your help as the salesman totally misrepresented himself and never even discussed this issue. he was at our home for 4 hours and just dupped us. we need your help in solving this problem as i will never pay them that 6300.00.
my husband is not working so this money would have to be borrowed and he is now again sleeping at the desk as a box spring is not very comfortable
Betty of Battle Creek MI (05/13/08)
I ordered the bed. When I received the bed it was very uncomfortable. I decided that I did not want it and followed the directions include in the three day return policy. I was under the impression that my refund would be sent within 10 days. Two months and many phone calls later I received a refund check. After depositing the check into my account I received notice that there was insufficant funds on the Craftmatic check.
I am not satisfied with the customer service (or should I say lack of customer service). My phone calls are not returned and numbers that I have been given to take matters higher are not of any use. I have received economic distress in the fact that my checking account balance is overdrawn.
Marilynne of Colorado Springs CO (05/08/08)
I accepted a sales offer for a Contour Bed knowing I could exercise the Cancellation option. After pursuing information at this web site, I did not want to do business with a company who had a a number of complaints. Also, I had discovered that I could purchase any number of contour beds at a reasonable price when I was financially ready. I mailed the Cancellation Notice which was received by the company two days before it was due. It is now 7 days past the time when they should have credited my account with the refund. I am now disputing the charge with my credit card. This company is unethical.
Aaron of Abilene TX (05/06/08)
I was on a sales call with a customer about a month ago who had filed a Chapter 7 bankrutpcy. The customer advised me of his situation, and I immediately stopped the presentation because of the legal ramifications on the customer. I called in, spoke with Ron Garrett, explained to him the situation. Mr. Garrett stated that it would be fine to go on with the credit application because the inquiry would not show on the report. Thus, the judge would not find out. I spoke further with the customer and we both agreed that this would not be wise. I then called John Starcevich with the information. He then accused the customer of lying about his situation; like someone would lie about a Chapter 7? PLEASE! John asked to speak with the customer and began to insult the man! The customer then ended the call with some choice expletives.
IF YOU ARE READING THIS AND ARE CONSIDERING WORKING FOR THIS COMPANY, DO NOT DO IT. YOU WILL BECOME PARTY TO THEIR UNETHICAL PRACTICES. WHAT IF YOU HAD A LOVED ONE AND A HIGH PRESSURE COMPANY WENT TO THEIR HOME AND INSULTED THEM FOR NOT PURCHASING A PRODUCT THAT WILL NOT MAKE A BIT OF DIFFERENCE IN THEIR LIFE? OF MAYBE THIS HAS HAPPENED TO YOUR LOVED ONE.
Aaron of Abilene TX (05/04/08)
I recently resigned my position as Sales Rep for Contour / Craftmatic Adjustable Beds. The reason I am a former rep is because of being put in position to take advantage of people. Let it be known that I pride myself on not being a high pressure sales professional. With that little bit said, I answered an ad in the local newspaper to become a sales rep for then Craftmatic Beds. I began officially on January 21, 2008. I have never come across people who lie for the sake of lying.
Here is the drill: a telemarketer will call you to set up an appointment, whether you consent or not. I, the rep, show up at your home at either 10, 2, or 6:30. By the way, if there was no answer at you do, i would call executive sales to let them know you are not home. They call your home and if no answer, I would wait 30 minutes in your neighborhood. If after 30 minutes you still were not home, yep, the call routine and another 30. after that, by that time I am hoping you were not home. This would more likely be if the appointment was more than one hour or so from home. This always tourqued me off!!!
Anyway, once in the home, a research survey is conducted. after the survey, the dvd. after the dvd, the presentation. pricing of the bed, then the call to offer you a great deal (wink, wink). To shorten this up, you are pressured, but not the sales rep in your home, but by the closers the reps must call from you home. notice after the first call, you are offered a price drop because you are such a wonderful person and the company is looking out for you. if you do not take the offer, the closer in executive sales asks to speak with you, to thank you for having the rep at your home - that is when you are pressured.
A lot of times you feel forced to buy, and THAT IS NOT RIGHT!! If you are a senior adult, please do not respond to the calls. who can afford 21% finance terms? Not a senior adult!You may or may not get your needs met by the company. Heck, the sales reps cannot get a stright answer about cancellations and credit turn downs. This is not a nice company to work for or with. They are only in it for the money, plain and simple.
To find more about the company, go to the Better Business Bureau website, type in Contour Beds in Aurora, Colorado. There you will find the unsatisfactory rating! I could write more, but that would not accomplish anything. I want to offer my apology to the family in Abilene. Had I known you would get a lemon, I never would have gone through with the full appointment. We were both pressured.
Dale of Pardeeville WI (04/29/08)
I bought a CraftMatic back in 3/2005 since then I have had one failure after another which the company has failed to stand behind. Head support frame (which holds the head and moves up and down) failed and had to be replaced my cost. Box spring which is attached to the frame of the bed and cannot be removed has collapsed and needs to be replaced again my cost. There is a worm gear that drives the head of the bed up and down has also broke and again it is not covered under there life time limited warranty. So after $3500.00 and three years I have no bed.
I am out $3500.00 and have no bed to sleep on.
Robert of Pickens SC (04/03/08)
My wife and I bought an Craftmatic bed in August of 2004. we asked the general questions about the bed and were told if anything ever goes wrong they will replace it free ,even the matress with a 15 year warrenty and replaced free within the 15 years.
The matress (2) twin are falling apart with the springs poking into you. I call 4-3-2008 and was told I would have to buy new materass for 700 dollars and Craftmatic has gone out of business as of 1-1-2008
Jd of Parkersburg, WV (03/19/08)
My wife and I purchased a Craftmatic bed two years ago after listening to a high pressure salesman. We kept telling him that the bed cost way more than we could afford, so after talking with his boss they finally dropped the price down to $4000 which was still way too much but we agreed only after the salesman said that if we didn't like the mattress they would make it right until we did . Boy was that a lie.
After fighting with them for about a month to even come and look at it they brought us another mattress and the only one that we could get for no further charge. Now were stuck with a $4000 bed that is so uncomfortable and wearing out already. I have acid reflux and my recliner works better at helping me than the bed .
Ross of Abilene, TX (03/11/08)
The reason I am writing again is that they sent us a bill saying it is due 3/13/08, and a past due will come on 3/14/08. I am 79 years old and my wife is 76. We need counsel quickly! My wife and I had a high pressure salesman, Aaron Ashford, call on us for a Craftmatic Bed. He told us how comfortable they are, and with the adjustable feature we could maneuver it into a fetus position. When you try to do that it lifts your legs and just about breaks your legs and back. He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7,000 bed. He finely got the $7,000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do? Pay it or not?
I have had to sleep in a recliner. I just ache all over every time I try to sleep in the bed. They took our bed away and disposed of it. So we are in a qwandry as to what to do.
Ross of Abilene, TX (03/10/08)
My wife and I had a high pressure salesman call on us for a Craftmatic bed. He told us how comfortable they are and with the adjustable feature we could maneuver it into a fetal position. When you try to do that it just about breaks your legs and back. When I try to sleep on the bed I wake up in about 2 hours aching all over. I have to move to a recliner to sleep.
He had a bed for $1700 but wouldn't even talk about that one. He said we needed the $7000 bed. He finally got the $7000 bed down to $4044.89. He was here over 4 hours pressuring us into buying the bed. We haven't paid on it except a $100 deposit. What should we do?
Rev. of Ossining NY (03/08/08)
Most unprofessional service. Craftmatic bed at one time could sell itself. This is not so anymore. My bed is extremely uncomfortable, and I have tried to settle this matter with Mr. Roberts on several occasions. He did attempt to make it better by sending pads and cusions, but I am still very uncomfortable. Mr. Roberts is no longer nice. I cannot sleep in this awful bed. I paid $5000 to Craftmatic beds, for a painful rest and sleepless nights. Please help.
Perry of Port Washington NY (03/07/08)
I learned about this company through the NY Times job market. The ad was striking in content and quite long. It boasted of large commissions, a decent first year salary and a $2100 sign up bonus. The following week I attended a three and one-half day training class. On the first day you are asked to either bring a $200 money order or a credit card to pay for a sales kit, which might cost Craftmatic $25. To make matters worse, they deduct $25 each week for a total price of $400. The sales materials included some very high pressure selling techniques and many artificial responses to close a customer. In fact, the customer never does actually try the bed. We are told by the company to construct a reasonable facsimile in their bedroom! The whole presentation, including massaging your customer with a vibrator is supposed to take an hour and half. Once the customer is given the catalog prices, and if the sale is not closed, you are told to call the office and follow a 'pseudo' script, creating a new price point. An agent instructs you to juxtapose a discontinued model to the current model (Craftmatic versus Contour). If the sale isn't closed you are told to emote by telling more fictional stories.
It is clear this company preys on disabled people and seniors - wearing them down to the point of acquiescing. Certainly no working class family would pay $2000 to $7000 to purchase a bed, sight unseen. Their post close scenario instructs you to tell the customer not to mention to their children what they paid for the bed. The return policy on the bed is 5 days from the day the contract is signed. Hence, there is little time for the customer to return the bed, which is why there is such an inordinate amount of complaints. After the 3rd day of training class, I became dubious and looked them up at the BBB, but I couldn't determine if the number of complaints were justified based on the number of total sales, so I did indeed finish the training. On my first day the home office sent me into an impoverished area. The lady, who could not afford such a costly bed, told me she had simply called to enter a sweepstakes to win a bed. The lead was not properly vetted. The second day, the same situation: a woman who thought I was at her home to give her information about the bed she had thought she'd won. Then I found out about this web site. I faxed over a letter of resignation the following day and returned my kit via certified mail -- signature required. Hopefully, they will credit my account; if not I will execute charge back procedures.
Amy of The Dalles OR (03/07/08)
My 95-year-old grandfather who lives in an assisted living facility in The Dalles was sold a $4589 Craftmatic bed for his apartment in the facility. This is a man who does not part easily with money. He and his wife probably never had a new piece of furniture in their whole married life. We were disgusted that they had been able to coerce him to buy something that he didn't need or want. Luckily, he is in a financial position that this did not cause serious implications to his care - but it certainly could have. This is a horrible business practice of Craftmatics to prey on the elderly!
He cannot operate the bed. He is unable to get into it, so he slept the other night half on and half off. He could hardly walk the next day. He did not have full mental capacity at the time of the sale. They removed his old bed, and there was no notification. No one in the family knows where or when these people contacted him.
Edgar of Coral Springs FL (03/06/08)
one remote for the bed is not working and we called and were promised a new one for $ 100 and we waited anytime we call back no one can guarantee when the remote will be available and finally we were told that the bed was too old 6 years and that the remotes were not made anymore and that we had to pay $ 300 for a new one
My husband has a severe case of pain and back problems and he used ro raise the bed and sleep in a partly raised position and he has not been able to do that and the pain has become worse.
we desperately need help and we do not know if we can ever afford another set of money to get this bed repaired. $ 350 dollars is very expensive, and they also will not recommend any compoany that might be able to fix this remote.
Daisy of Los Angeles CA (03/06/08)
I answered an ad for employment with Craftmatic. I drove about two to three hours for the training and spent about $300 for food and hotel due to the fact that Escondido was far away. I was told that my expense would be reimbursed once I receive my first sale. The training was for three days. I was concerned about the training because they were training us to tell these possible customers horrific stories about people who suffered so badly from falling off their beds and were badly hurt due to the inconvenience of not having an adjustable bed. But the worst was when we were told to tell a story of a loved one that had died or injured due to the fact that their bed wasn't good enough to get out of--and if only we knew about the Craftmatic beds we would do every thing to get one for our loved one. We were even told to cry while we were talking about our loved one's so- called story. I asked if all that was necessary to sell this so-called wonderful bed.
If you remember, their commercial states something to the fact: Wouldn't you rather purchase a Craftmatic adjustable bed for the same price of a regular bed? Well, we were told that they do have a bed that's the price of a regular bed, and the trainer showed us the bed and said this bed is just in case they were investigated, they do have this bed to show. The only reason I went through with this was because we were told that the consumers were the ones that called in for a sales rep to come and talk to them about the Craftmatic beds, and I feel if someone is inquiring about a product it shouldn't be a hard sell and no convincing.
Well, I went on my first appointment. When I got there I was scared to get out of my car; some gang-type members were very suspicious of me, and my intuition said do not get out of the car and leave this environment. So that's what I did. I called the office and told them the area was not safe for me so I went on my second appointment. I couldn't even find the place after about an hour and a half of driving--when we were told we would be working in our area. None of these places were in my area. I called Craftmatic and told them this job is not for me, and I was going to return my kit; I had given them a deposit as well. I returned the kit but never received my money. Instead I got letters from their attorney asking me to pay a balance for my kit. I called him and told him I sent in my kit, and I was waiting for my money back. I faxed him several times with the information from the post office, and he kept telling me, saying he never got it all. I've got now a collection on my credit report for a few hundred dollars owed to Craftmatic. Craftmatic needs to be stopped once and for all.
I lost my money for kit, hotel, food and time for this training. I had to look for another job. Every time I think of this it makes me upset all over again because I feel like a fool to even quit my job to start this so-called dream job. And again, it is on my credit report that I owe Craftmatic money. You can call me anytime for more information about this.
Mike of Kelso, WA (03/04/08)
I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the saleslady. The saleslady showed us a video about the bed and give us a quick back massage. We understood that we had a year to decide whether to keep the bed or not. Then she showed the price and we almost fainted.
We said "no way". She was slick and dropped the price a couple times then said, "how much would you pay for it?" I said not even half, so she calls her boss and we agreed to $4000. She said I was not to tell anyone how much I paid for this bed.
Also if we would do a sleep study for one month we would get two $500 gift certificates for bedding and other stuff at WAshopping.com; all we had to do was pay for shipping. But this web site has nothing worth paying for the shipping.
I can`t sleep on this bed very good at all and my wife moved into the spare bedroom with our old bed. I keep thinking of the $4000 I paid for it.
Gloria of Clarkston WA (03/01/08)
I was sold a bed for my daughter, Sarah, who at the age of 16, was diagnosed with Fibromyalgia. She had been suffering long before that, but the 'illness' was given a name at that time. We have been to several doctors, tried many things to alleviate the pain and discomfort Sarah was experiencing. So, when Steve Pelton came to my house and told me of all the wonderful things this bed would do, and how it would improve her quality of life, I went for it, but only after Steve looked me in the eye and promised me, that AT ANYTIME, I would be able to return the bed and get a full refund if not 100% completely satisfied. At the time of the sale, he promised also that he would 'try' to be there when the bed was delivered to make sure things went smooth. He never showed or called. He also told me that the old bed would be taken away as a courtesy. When I approached the delivery people about this, they denied knowing anything about it, so we had to get rid of the old bed.
I tried calling the salesman several times as it appeared Sarah was not going to benefit from this $4000 bed. I was told by him that I would have to notify the company directly. I did call the company, and the company representative that answered the phone advised me that they could not take the bed back. I tried to contact Steve after that but was unable to get through to him, (caller ID, maybe?). I emailed the company a couple of time after that to tell them of my disappointment in their company and how they do not stand behind their sales representatives' words. I have yet to get a response from them. Now I have to contact them as the particle board on the underside of the bed is broken. It makes me wonder if they will honor their own contract. I am very disappointed in this company and the poor customer service they provide. I was told they can't return the bed and sell a 'used' bed, but as I advised them, that is not my problem as that is not what I was told!
Now, I am forced to be paying off a bed that is not benefiting my daughter!
Laverne of Denver CO (02/28/08)
I am 84 years-old and purchased a Craftmatic bed on May 3, 2007 and was told it would help me sleep better because of my surgery and other physical condition. I had ordered a queen size bed with a firm mattress and was told it would also have heat. The bed delivered has a soft mattress and no heat. I have called the company numerous times with no reply. The mattress has lumps in it and constantly is shifting out of place. Finally about a month later, a man came out to check the bed and told me he would get back to me after consulting with his company. Neither he nor the company has ever got back to me. Today, I had my daughter call and she was told the company is out of business and was referred to another company. The new company has promised to ship a new firm mattress and if we still wanted heat I would have to purchase it separately. We are not holding out breath.
The bed cost $3,535.10 and is financed at $5016.96 at 18% interest. I was not told that the finance interest would be 18%. I have a hard time sleeping in the bed in the present condition and wish I had never bought it. At this time I am having sciatic problems and am sure it is due to the horrible mattress.
Sharon of Colorado CO (02/25/08)
I began working for this company a month ago. Everything all the complaints mention about this company are true. The fact about staying at the customer's home for 2-3 hours is a small thing on the scale compared to the third-party, high-pressured sales tactics. They lie that they will pay $50 per presentation to the employee and $200 for what they call their sales kit which consists of a DVD of their advertisement that they air on TV. They burn this DVD themselves, which costs about a quarter. We must not forget the vibrator that maybe costs $25--and you have to pay for their contracts, otherwise known as their paperwork. The salesman must also pay for a small gift for the customers. The salesperson is also to make the customer feel obligated.
I have been taken advantage of for not being paid for the gas too and from Denver for a non-paid training class; I was promised gas reimbursement along with $50.00 per presentation, sale or no sale for the first 90 days of employment. My first check was $290 which they then deducted $50 for that sales kit, leaving me $240. I decided to quit, but they said they didn't have to pay me for five presentations. They were also to pay me back for the kit that I returned in person. They gave me bad leads which they said had checked out and were quality with credit checked in advance, but the people's credit was bad. How can they check people's credit in advance without the person's permission? They also lie to the customers, telling them they may have won a bed; that is how the salepersons get into the customers homes. I have been in sales for years and haven't experienced such liars. I haven't time for a company that doesn't care for its customers or their feelings, or for their employees, either. People need to know that Craftmatic and Contour are the same company. They care about the dollar and not the customers, who are usually ill. Too bad I was brainwashed for a couple of weeks. This company has zero integrity and no compassion for their fellow man.
Working for them, I have never cried so much and been so embarrassed. One customer's daughter is dying at age 18. Their salesmen told them they can afford to pay $65 per month for their sick daughter even though the mother told him she is now having to use the money to pay for her burial. I still cry for this mother.
Johnny of Grand Junction ,CO (02/21/08)
I wrote for information on the Craftmatic bed. They called and promised us each a $500 shopping spree if we'd just listen to the salesman. The salesman showed us a video about the bed and we understood that we had a year to decide whether to keep the bed or not. We bought two 39 x 80 Deluxe Sleep Systems with adjustable density mattresses on 2/20/07, that also included vibrators and heated mattress pads. They were not delivered until the following Tuesday.
We were disappointed in the beds and felt they were not worth the $5700 we paid for them so I called and asked them to pick them up. I was told that we couldn't cancel because our 5 days was up. We did not even received them within 5 days of the order.
The beds that were delivered were 39 x 74 instead of 39 x 80 but we didn't realize that until the delivery man had left. They offered to exchange, but since they had to come from Denver, we decided to just keep what we had. Naturally when they sent the mattress pads, they sent them according to our order, so we had to return them and get the other size.
The beds don't, and never have, worked correctly with the foot control. Instead of bending at the knee they go straight up. I have called Craftmatic several times, and they keep making excuses and telling me it will take a while for it to work right!
I decided to give them one more call only to find out that Craftmatic is out of business and another company is covering the warranties. They are suppposed to send someone out next week to see about this, but I'll believe it when I see them coming. Also, the shopping spree we were promised was online at www.WAshopping.com. and there is nothing there worth paying the postage on.
Betty of Woodruff SC (02/19/08)
I had back surgery done on 1/7/08, and the rep# 8253 made a presentation to me on 1-23-08. He said that can I try out the bed for 5 days and make a decision of whether to keep the bed or return it. Without showing a film, I was in a lot of pain. Jim did not tell me that the bed to try out for 5 days was the trip to get to my house, for the hardware to get to my house--not actually to try it, but to see if it was comfortable. I faxed a letter as instructed to the owner regarding what he had said. I was told that I had to buy the bed because I kept the bed and didn't send it back with the delivery guys. I have told them to come get it, and he said NO! Someone needs to take their business license for false advertising, make them stop making fools out of people and stop lying to the customers.
I had a promise of being comfortable, better leg circulation, and help with the constant back pain.
Peggy of Tucson, AZ (02/11/08)
Craftmatic was contacted online and a request for a repairman was made to repair my bed that I have had for several years. On 1/31/08 Michael from Craftmatic showed up and examined the bed by getting down on the floor and checking from both sides.
He told me that it was unrepairable and then proceeded to quote me pricing of $2950 for a new bed. I agreed and a contract was signed. The bed was to be delivered on the 2/9/08.
When the old bed was lifted, it was noted that the only thing wrong was a Missing nut. This was easily replaced, fixing the bed. Delivery of the new bed was stopped and never taken off the truck.
The deliveryman notified the dispatcher and we got a phone call from the area general manager of Craftmatic who proceeded to tell my daughter that I would have to pay for the bed since I had not canceled the bed within 5 days of signing the contract. She told him the repairman should have fixed it instead of selling me a new bed. He said the person that came to the house was not a repairman but a salesman, and that I should have known that.
The manager said that I would have to pay for the bed or at least a $500 delivery charge. He was very aggressive and belligerent. I believe the way this entire situation was handled was a misrepresentation on the part of Craftmatic. I contacted them for a repairman. I was led to believe that a repairman was sent and he said the bed was unable to be repaired.
Anna of Burlington MA (01/22/08)
I filled out something to win a free Craftmatic Bed and all of a sudden I got a phone call from this woman stating that I would receive $500 gift certificate and my spouse would also receive $500 if we participate in a survey and a salesman would come to our house to explain the details. While he was here he showed us a film on all the benefits we would have if we purchased this Craftmatic bed and convinced us of purchasing it that same day or we would not receive the same price he quoted on another date. So we hesitantly did it, not knowing that we only had 5 days to cancel. I just thought we could return the bed but that was not possible.
Since the day we got the Craftmatic bed, we have not slept well nor awakened in good shape. My husband wakes up with a neckache and I ache all over. This is the worst bed we have ever had in years.
Brad of Heath TX (01/11/08)
Purchaseed bed based on all the claims the salesman made about medical advatages of bed. Bed has not come close to meeting claims. Have tried numerous times to contact company about possible resolutions. Can't get any numbers other than the sales department who claims they don't have any contact numbers. They just give me an address to mail in to. Hope that a class action suit or attorney general in Texas may take action. Would also consider local legal action if someone could advise.
I have had to sleep on the floor to overcome the discomfort I receive from attempting to sleep on this bed. I have to purchase something else.
Larry of Tamaqua PA (01/02/08)
My wife and I liked the sound of all the benefits the Craftmatics bed, so we ordered a queen size one. We received the bed. It was OK at best. Approximately 3 years later and within 2 months of each other, both remotes quit on us. Don't know what went wrong; they just quit. I tried ordering 2 new remotes ($90.00 each), and put the charge on my credit card. After a month of waiting, my wife called about the remotes, and was told they were outdated remotes and we would have to wait until the manufacturer made a run of back ordered remotes. We waited 2 more months, nothing. I canceled the order and requested my credit card be credited. Still waiting.
Dav of Louisville CO (12/06/07)
My mother was misled and now is being pressured and threatened by these people. They told her the purchase price was $1700 and now they are trying to collect $7700. I have told her not to pay and have them call me. I would like to join a class action suit. My mother is 87.
My mother is on a fixed income Social Security and she has already paid them $1,000 up front and now they are trying to get her to give her bank account number to take payments from her. She is upset to the point of hysteria.
Johanna of Simi Valley CA (12/02/07)
I have been trying to get someone to fix my Craftmatics bed for almost TWO MONTHS NOW! The person in charge at the service division is extremely unprofessional. They do not understand that I am a working woman and therefore need to schedule my appointment in advance. We tried to scheduled our first appointment so that I could be present. Steve (at the service department) did not see his way open to accommodate us with a time that would suit us. He insisted that they were in the area the next Monday between eleven and four and that was the ONLY time he could do it. Neither me nor my husband could be home at that time, and that was the END of all discussions, even though we tried to make an appointment for a later date. The second call was on the morning they were in the area and AGAIN, I had no choice: take it or leave it! I contacted Craftmatics again and told them the story, but, after another week, NO response. NO help. NOTHING.
I am without a functioning bed for 2 months now. Suffering from sleep Apnea AND having back problems, I am feeling the effects on my health.
Richard of Indian Rocks Beach FL (11/30/07)
On 11-20-07 I wrote a check for $7,998,00 full purchase price for a queen size Craftmatic bed which was delivered on Fri. 11-23-07. I am parapalegic and none of the suggested benefits happened. In fact, I haven't slept well to this day. I cancelled my check for payment and sent a certrified, overnight notice of cancellation, required for a pick-up and return. I have called 3 times to get their bed out and was left on hold and without any call back.
Asela of Woodville FL (11/27/07)
We received an unsolicited call from a salesman from Craftmatic. We first did not want him to come to the house, but he kept insisting and told us we only have to let him do a presentation so he could get credit for a call. He came to the house on a Saturday and stayed for more than 4 hours. He showed us all aspects of the bed, a movie and much talk, asked us about our health problems and told us Craftmatics was the best bed to cure our ailments and we'd feel like a new person when waking up. ($7015.87)He told us that he was certain our American Express would accept the large ($7015.87) charges, which they did, unfortunately.
We questioned the five days to change our mind and get our money back when in fact the bed would not be delivered until 10 days later. He made us believe that it was merely for the money to go from our credit card to them. Very misleading. The bed was delivered, and three days after delivery we are aching, and could not sleep because it was so hard and uncomfortable. We called with our complaint. The manager wanted to send us another bed; however, instead today (11/26) he sent the delivery person with some foam pads which is not acceptable and we did not take them. Called the manager again, and he just will not pick up the beds or return our money. We feel trapped and need help so this won't happen to other seniors
For seniors like us, my husband is retired, and I had to go back to work. This investment was forced and of no value to us or our health. Instead, we are losing sleep, and go to work very tired and aching (neck). $7,015 is a big amount to pay for a bed that is not even 40% of what they told us it would be. Please help us.
Mary of Stuart FL (11/27/07)
My 82-year-old mother entered the contest put out by Craftmatics Beds, assured that she was winning the bed. A lady representative came to my mom's home and would not leave until my mother bought one. It is the most uncomfortable bed imaginable. The lady told her that she could save her money by getting a double instead of the queen bed that she had. Long story short, I think that this company takes advantage of older people, especially widows, and I would like to sign her up for the class action suit against this company.
Michael of Addison, NY (11/21/07)
This Salesman came to my mother's home and would not leave. After repeated attempts were made to get him to leave her house until she signed the purchase agreement. For four hours this salesman sat on my mother's couch.
My mother is 81 years old on a limited income. WHY DO COMPANIES PREY ON THE ELDERLY?
John And Terry of Highgate VT (11/17/07)
We bought our Craftmatic bed because of my husband's accident. Less than a year later the mattresses felt like you were rolling out of bed and they sunk in the middle. The company, after many months of me complaining, came and unzipped the mattresses and replaced an eggcrate foam inside, but the problem still remains. I called costumer service, was told me to look inside and if I could see the springs, then they did not fix the problem. I did; she said she would contact the company, and it has been two months with no word back. She will not return any of my calls.
I am very angry and want either new mattresses or total refund. Craftmatic will not stick to the warranty and are very rude to me. We wake every morning with pain and discomfort. This bed cost over $6,000. I cannot afford a new mattress.
Virginia of Martinsville, OH (11/15/07)
On November 1, a salesman came to out home and sold us a Craftmatic Adjustable bed. On November 3, the bed was delivered. By November 5, we had decided that neither of us were able to sleep on it. It was an extremely hard mattress and even with the various functions of the bed, did not seem worth the over $3000 we paid for it.
My husband called and I heard him tell the rep, at least twice, that we would like to return the bed and why. She told him that we were within our 30 days and that they would send new, softer inserts for us to try.
It is now November 15. We were just informed that there is no trial period. They only ask that you try the mattress for 30-45 days before you request new inserts and the only period you can change your mind about the purchase is the 3 days following your signature on the contract. It is not designed to be a return policy on the bed, it is just an out if you decide you don't want to make the investment.
Gary of Oakland Park FL (11/04/07)
I certainly did not consider myself an easy target. But I have to admit that this guy made you feel as if you were a total idiot if you did not buy right then and there. I called cust. serv. two weeks later and requested they remove this bed and refund what I paid for it. They claimed it was too bad they don't have such a policy.
I do not know yet, but I believe by usuing this bed I may have caused some damage to my right hip. When I awake in a.m. I am usually on my right side. The remote has no illuminated buttons so you can't see what you need to push to lower , lower half of bed so I wind up on my side in a V position. Since March of 07' I have experianced great pain in my right hip and it now includes my whole leg.
Gale of Mason OH (11/03/07)
I bought a Craftmatics bed 2 years ago and wasn't happy with the massage mechanism.Tthe hand-held direction pad has given me various problems, and now I can't even use the vibrator mode. But the worst is I can't find a telephone number to ask Craftmatics questions.
Gerhardt of Brooksville, FL (11/01/07)
My 84 year old father entered a contest to win a Craftmatic bed. While I was out of town a salesman came to his home for several hours and pressured him to buy a bed. When I called from Los Angeles, he told me he bought a bed and about the contest. I told him it sounded like a scam and to cancel the bed. He tried to cancel prior to delivery and then was advised they would take off the $300 delivery charge.
I called the following day and found out that the bed didn't get canceled because they said over and over we could cancel it if we didn't like the bed.
Actually the bed had to be canceled within 5 days of the contract date. It was too late to cancel before I even had a chance to try it. I asked my father to explain exactly what happened and he promised me he was told it could be returned.
They had lowered the price several times when the salesman was here because my father kept saying he didn't want to buy a bed and the salesman wouldn't leave. I think the way this company operates is unethical and deceitful. They are deceiving and pressuring the elderly.
Dannielle of Grand Haven MI (10/29/07)
A rep from Craftmatic Adjustable Beds made a visit to my 86-year-old grandfather's house about 3 weeks ago. After being asked numerous times to leave he would not. Finally after 3 hours he did leave. Never left a card as to who he was so we could not blame it on a specific person. Thankfully my grandpa did not buy a bed. Something needs to be done with these reps who try to take advantage of these poor, elderly people.
This was a big waste of mine and my grandpa's time. I have tried to contact these people in person and to no avail.
Christos of San Bruno CA (10/25/07)
Company has been harrassing my mother after she told them to stop calling her at her home. Charles aka Cliff has called two days in a row using different names and refused to stop calling. My mother, Lida, contacted me to call Craftmatic to get them to stop calling because she is afraid that they have her address. On October 24, 7:15 p.m., I called Craftmatic and spoke to a woman named Jennifer who claimed she was the acting supervisor and informed her of our consumer rights not to be called after we state to take us off their call list. I suspect that the sale reps go in alphabetic order giving false names. I am filing this complaing on behalf of her and our family in case other complaints arise.
Emotional
Betty/Tina of Gray TN (10/23/07)
In Dec. 2006 a salesman came to my mother's home and sold her a Craftmatic bed for over $3000. They set this bed up in January 2007. They recorded she owned her home and made around $19,000 yearly. When I became aware of this I tried to contact craftmatic and credit card they charged it to, to tell them mother has Alzheimer's and could not afford this bed. All they did was pass me around and/or call and harass me about the payments which are now overdue. Mother makes $10,068 a year and has never owned her own home.They sent me copies of her signature stating she said it was true. What part of Alzheimer's do they not understand? s
Should I let them take her to court or give in and try to pay for this bed? She sleeps in her recliner.
Connie of Payette ID (10/05/07)
I am disabled and have chronic pain. I was looking for a bed that could help me get my rest. Well George Satter, came to our house and convinced us to give a craftmatic a try. We gave him a $200.00 dollar deposit. The next day I received a phone call stating that we would need an $1800.00 deposit in order to obtain financing. Our income is very limited with only my husband working, so this just wasn't possible. I was told my money would be refunded.
My husband spoke with someone from the company twice and was told each time the money would be put back in our account within 2 to 3 business days. It has now been a month and nothing has been returned.
I have called the company 4 times this week and have been sent to peoples voice mail, each time I have left a message asking for a return call, but I have yet to receive even one call back.
Betty of Sauk Village IL (09/23/07)
My husband and I purchased a Craftmatic bed Feb. 2, 2007. The salesmen Kurt & Bart were in our home for hours telling us the benefits of the adjustable bed which sounded great because of several medical conditions that I have and we thought that it was a great solution to several problems. We agreed to purchase the bed on a payment plan that was do-able. However the finance by a Revolving account is not the way to puchase any long term account. On Aug. 31,2007 i made a payment by phone that I normally would have made online. The phone payment cost an addtional $5.00. But because the payment was not credited to the account until 9/04/07 a delinquency charge of $39.00 was also added. The finance charge was $111.59. New charges was $44.00-and by the way I do not know what that is, was also added. The original payment was $120.00. When we got our statement -the previous balance was $3899.77 and our new balance is $3935.36. Also the finance charges which were already ski-high at 23.34% jumped to 29.99%. We were told that the contract was non-negotiable. I ask to speak to a manager but was told that the manager could not help becase we would the same thing. I am disabled but my husband works and we are looking at payment that are not progressing to an end but are increasing. We cannot sustain this type of financial blow as our finaces are not flowing but stagnant.
Sarah of Aurora, CO (09/18/07)
We were told that the bed was very quiet and that is not true. The motor on the bed awakens everyone in the house, not just in the room where you are sleeping.
We were told that we would get a king size bed when indeed we received twins beds locked together. The mattresses are very uncomfortable. Since we received the bed, I have experienced my old back and neck pain coming back. The buttons that let the bed up and down does not always work and the mattress is sagging on one side.
We were given 5 days to send the bed back, but the 5 days were before we received the bed or had an opportunity to try the bed out.
Alma of Riverdale, IL (09/17/07)
July of 2006 I purchased a bed from Craftmatic. The Rep told me I was entitled to receive a free TV. When I received my bed the delivery man said the TV was on back order.
After a year of waiting and calling I spoke to a rep who told me that I did receive my TV. I told her "no, I didn't". My daughter took the call and asked the rep to please fax over this supposedly signed delivery form. My signature was FORGED! Someone apparently copied my handwriting to a delivery form.
I was in shock and very angry. My daughter spoke with the rep again who said they would investigate. She said she would talk to her manager and call us back in a week . It is the middle of September and I still haven't heard from them.
Beverly of Pembroke Pines FL (07/31/07)
We were interested in a Craftmatic bed so we arranged for a salesperson to come to our home to discuss. We were told that the prices quoted would be good for a year but the salesperson said the price quoted is only for this evening 1/25/07. She was a very high pressure salesperson. Came with a coffee cake and a plant for me. The price of $7000.00 was entireley too expensive for us. She called her supervisor, so we thought, and for that night only they would lower the price to $4900.00. We said it was way too expensive, she did a credit check and said we can afford it. My husband is a double amputee and she said the bed would be excellent for him. She was here over 3 hours, at which time we agreed. The first week the bed developed a dip in the middle, the mattress, FOAM, was replaced. We still complained and was told we would have to get used to the bed. She would not return our calls as we were very dissatisfied with the bed, customer service said no refunds. My husband has a secular wound on his bottom and had it at the time of the sale. A visiting nurse, for the wound, has said that he needs to be in a hospital bed. Side rails for the Craftmatic bed is $900 which is outrageous. Now a VA doctor has also verified that he needs to be in a hospital bed. We did not realize that there have been so many SENIOR CITIZENS that have been misled with high pressure salesmanship for the Craftmatic bed. The middle of the bed has dipped again but we have not contacted them as now we are at a point where we are ready to pitch this bed into the nearest dumpster. The wire for the mechanism to raise & lower the bed keeps falling down and will not stay secured. Today I wrote a letter to Craftmatic. I will see if they acknowledge the letter.
We are out $5000.00 for a product that does not live up to its name. We will have to get RID of the bed, as now the VA will be providing a hospital bed for my husband.
Bobby of TX (07/19/07)
Was contacted by the company during an extended illness..Sales pitch about all the health benefits I would receive from owning their bed. I was desperate at the time for any type of help to improve my health and after approximately 6 hrs I agreed to purchase the bed through a loan. The bed is broken, will not work, and I have not been able to contact anyone to receive assistance even though I was told it had a lifetime warranty. The number listed on the website apparently has nothing to do with customer assistance, probably sales related only from what I could determine. The benefits stated/promised have never been true, the bed was extremely overpriced, and and now cannot even use any of the features/raising/lowering, massage, etc due to being inoperative.
The financial strain has been great, the physical benefits extremely limited, if any. Unfortunately I was weak and vulnerable due to the illness which continues.
Josie of Pueblo CO (07/03/07)
We called the company in response to a promotion for a chance to win a free bed. Next thing we knew we had a man in our house selling us a bed we could not afford, sight unseen. We feel we were pressured into signing the contract and when we tried to cancel we were told we couldn't it was too late, I was no longer dealing with the Craftmatic Company, but a finance Company, the best we could do is get the payments reduced and the time extended, so now we owe over 8 thousand on a bed that is very uncomfortable, squeeks terribly when it is adjusted makes horrible noises when the massager is used, and you can't really feel any benefit from the massager anyway. There is no chance of ever getting it replaced as who would buy it from us, We can't just toss it out and buy a good bed we can sleep on not after paying for this one. We can't afford to pay for it, it is ruining our credit as we are on disability and on a limited income. The salesman said it was the answer to all our health problems and gave the bed all these wonderful reasons of how it would help my husbands heart problems and his recent neck surgery and my leg edema, and help with our sleep apnea, the stress of how we are going to pay for this monster has only made our problems worse. I wonder how many other disabled and elderly people craftmatic is taking advantage of. He also told us if we tried to cancel our order he would get fired, at the time I felt bad for him, so we didn't, afterwards I realized he was just trying to make a sale.
Ovadell of Lyle WA (06/15/07)
My elderly mother purchased a Craftmatic bed. Within a week the mattress was sagging so badly that she had to hold on to something to stay in bed. I have called customer service to see if we can remedy this problem, all they can tell me is they will send someone out to take a look but they never do.
My mother has slid out of bed on two different occasions. The problem is she is not able to get up once she falls, fortunately, we have Lifeline and she is able to summon help.
Karen of Plano, TX (06/13/07)
Bed was delivered broken, with a bar protruding through the mattress and creating discomfort in our lower back.
Mattress was exchanged for a pillow top style that has a plastic foam core which sagged immediately.
This was exchanged for a foam insert that is too large for the zippered mattress and bulges in the center.
It is impossible to get a good sleep in this bed. The mattresses are slanted and either indented or bulging. Of course when I contacted them about another alternative, I was told that there are none and that they would not accept a return of the bed. I was also told that the Baltimore distributor I apparently purchased the bed from had gone out of business.
Paid $4,000 for backpain!
Trisha of Birch Run MI (05/08/07)
My handicap father purchased his Craftmatic Adjustable Bed under the impression it was covered with it's Lifetime Warranty only to be told that to receive a new mattress (because the one he has is literally nearly bent in half) he will have to pay an additional $500.00 because the distributor he purchased it from went out of business. He spoke to two different customer service reps at Craftmatic, one being the supervisor, both of whom were extremely rude with no interest in the consumer whatsoever. He has done nothing but complain about this bed since it arrived.
Thomas of Carmel IN (04/27/07)
The story and events described in the craftmatic West Virginia story were almost exactly the same. Sales guy comes to door, stays an very long time, makes promises, pressures single elderly woman to buy bed, sets up charge account with no disclosure and customer service at Craftmatic no help.
Collector now calling threatening litigation to collect the outstanding balance. Elderly aunt unable to discern what has happened and tells the Craftmatic people she didn't want bed and agreed with sales person to get them to leave.
Amy of Stewartstown PA (04/25/07)
I have been getting calls from this place for a very long time. I and the only other resident of the house have told them to stop calling. The person on the other end will NEVER give their name and they continue to call. Tonight I got home and saw that they called and I called them back on the 800 #. When I first got through a female took my name and the spelling of it, while saying that she was going to put me on the do not call list. She then states that she was not calling for me, but rather for my fiancé. I advised her that he has answered before and told them not to call. She replied Oh well, too bad, we will continue to call and hung up on me.
I am tired of them calling very early and very late. I work long hours and I would like to get my sleep without interruptions of a rude and inconsiderate company!
Joe of Salisbury NC (03/09/07)
July 26,03, I bought a two Craftmatic Adjustable Beds for $6000.00, Was told they would help my back plus help lower my Blood presure, After about a year the
Mattress started to get lumpy and we could not sleep on them, I call them they said they would change them which they did. Here it is two years later we got the same problem, Only worst, I cannot sleep on the mattress at all now.
I called, talk to three or four people, they keep transfering me around to different people, who keep saying they will call me back, never do. I feel after spending $6000, they should do something for me, I can't afford to buy Mattress every two or the years.
Robert of Hereford TX (03/02/07)
My father was talked into purchasing a craftmatic bed before christmas 2006 he did so and he paid them when the bed arrived he told the gentleman that he had received the wrong mattress and the thing that had pushed him over top and buying the bed was the fact that he could get the heated mattress he was told that there was one in the warehouse and he would receive it next week well it has been 2 mths now and no one from the head office or the distributor will return my calls I have to say that now we are looking into just having the bed returned and the money back.
Diane of Annapolis MD (02/23/07)
They are phone harassing me. They call with their recording 3x a day and will not accept that I am on the do not call list even though I call them back at 443 573 0232 and I think the Craftamatic telemarketer is mad at me and is now into revenge. He keeps calling, he is mad. I am frightened.
Joseph of Pinole, CA (02/19/07)
This company contacted my mother at home even though she is on the National Do Not Call List. She was informed that she had won a free craftmatic bed. My mother was skeptical about this windfall gift and questioned the marketer, at least 3 times, whether this was a ploy designed to obtain a sales appointment etc. She was told absolutely not, that she had won a bed.
My mother asked if I would be available on the day she was to receive the new bed. I agreed. Just prior to the salesperson's arrival, I went to the Consumer affairs website and found the article on Craftmatic and its penalties in West Virginia. I immediately called the Craftmatic office to cancel the appointment.
The salesperson demanded that I give them all my mother's personal information, which I refused. I gave them her name and phone number and told them to contact the salesperson by cell phone. The craftmatic rep on the phone said that would be impossible. Within 2 minutes the outside sales rep for Craftmatic shows up at the front door. He questioned why we were cancelling. I told him to contact his office.
He then asked if he could come inside and use the phone to verify the cancellation. I told him no that he could use my cell phone outside while I listened. He then admitted that he had his own cell phone in his car. I am convinced that this was a ploy to gain acces to my elderly mother. Within 5 minutes of his departure, we received a call from his supervisor who demanded to know why we were cancelling. I told him to stop contacting this number and he abruptly hung up!!
This event has had a very detrimental effect on the psychological health of my mother. She is quite depressed at the fact that she could have been duped by Craftmatics high pressure sales pitch .
Cecilia of Macomb IL (01/30/07)
We purchased a craftmatic bed on 1-18-2005. We are having a problem with the mattress (it is lumpy) and the motor or something has leaked oil on my carpet. I called the customer service rep. Diane Peltser and she said I had to pay 116.00 to have someone come and look at my bed because our distributer went out of business. Therefore any warranty that I had was not in effect.
We were told our warranty was good for a lifetime and would even pass down generations. They promised us the world and now we find we have nothing. The woman I spoke with was rude and had no interest in helping me. She said there was nothing she could do because our distributer went out of business. This seems strange because after a salesman was at our house I spoke with the craftmatic company and had somethings changed before I got the bed.
Cleo of Dublin GA (01/12/07)
I cannot sleep at night I have to get up in the middle of the night and sleep in the chair to get rest.
The Craftmatic I Sleep system was sold to us with the assumptiion that you would beable to sleep better and your breathing habits like snoring would be stopped or reduced. The bed was suppose to help you sleep better but it does not. I have had back surgery and I can not hardly sleep in the bed. I would not recommend or purchase a bed like this ever again. What makes it so bad is my Mother-In-Law purchased one as well. We are two families that are very dissatisfied.
Doug of Ashford AL (12/20/06)
I bought a craftmatic bed and my sales rep died. It no longer works and I have tried numerous times to contact the company for help and no one returns my calls
I am medically disabled and used this bed 3-4 times daily for fluid retention problems and for a major back injury.
Cecile of Rockmart GA (12/14/06)
I ordered 2 beds 11/2/05 to include heat pads. I've had to call several times due to not receiving them when told they would arrive. On 12/14/06 I spoke to Mr. Vaughn who claims to be a supervisor that once again told me I would receive pads at my door in 7-10 days just like I was in October. I asked what reassurance I had and he said he is taking care of it himself this week. I told him that is what I was told last time. He asked what he could do and I requested a letter stating the product would be at my door in 7 to 10 days. He hung up on me.
I immediately called back and asked for a supervisor in which I got Mr. Vaughn again. He stated he was very busy and didnt have time to write a letter and he has told me 7 to 10 days. I asked him who his boss was and he stated Mr Magary. Of course there is no way of contacting him that I know of. My order was paid in full on 11/2/05 the day I placed the order but they have not fulfilled the order as of this date.
John of Ogden UT (10/24/06)
Salesperson dropped in at about 2:00PM. Didn't leave until about 8:00PM. Starting price was about $6500.00. Call after call was made from my home to Denver when I wouldn't accept price. Finally deal made at $4500 with condition that I pose in TV ad (never happened). I still owe over $3000 on the beds. I got 2 twin beds.
I'm a totally disabled veteran and my wife has had extensive back surgery (before getting the beds). We were told that the beds would alleviate many problems both she and I had sleeping. Told my sleep apnia would improve greatly (NEVER DID). We've had the beds almost for just over 2 years and both of them need to be replaced. Both the box springs and mattresses are collapsing. I have to sleep on the far right side of my bed or I role out of my bed during the night. Many times I have had to spend the night on the floor, not being able to raise mysef. I can't adjust the bed in any form to keep from having extreme pain in my body. I could go on and on but time constraints keep me from doing so at this time.
James of Crofton KY (08/24/06)
In June we were called by the craftmatic co. We are on a no-call for solicitors.They got through anyway and wanted an agent to call on us.They promised we would be entered in a contest for a free bed.The agent came the 20th of June and nothing was said about entering us for a free bed. He claimed the bed would be beneficial for my sleeping and snoring which I have trouble with and my wife has back problems and he said the bed would help that.
We bought a bed and when we read the papers he gave us, the company disvowed any claims. We paid $3800 for it and the mattress should have been top of the line quality.The bed did not help any of our problems.
Sandra of Atmore AL (08/03/06)
In July I saw Craftmatics ad. on t.v. I called to enter in sweepstakes and to get information on buying bed.A few days later a Burl Mahl contacted me to set up an appointment to come to my home.I honestly felt it would be safe to allow him in my home. This would be the first salesman I have ever let in my home.
Soon after he arrived he began to ask very personal questions. Did I have a boyfriend? Did I live alone? Would I enjoy having my hair,nails done? He only called me 'lady' never using my name.Whenever I tried to interupt him he would tell me I needed to hush. He said I must be Attention Deficient. He said he was a multi-millionaire who only works for Craftmatic whenever it suited him. He said he is in the process of buying several restaurants in Atmore, and Bay Minette. He owns several race horses who has made him millions. He is a famous chef who would love to come to my home and cook for me. He is a pro playing a piano. I was getting more scared by the minute. This went on for almost 4 hours. When I thought it couldnt get worse he got up and said Lady I want you to see this. He pulled his shirt up and proceded to explain how much weight he had lost and how good he thought he looked.
That night he started calling my home. I wouldnt answer the phone because i saw on caller ID it was him. Later he started blocking his number. I think Craftmatic is fully responsible and Im very scared if he is fired what will he do to me and my daughter.
Barbara of Richmond, VA (07/17/06)
Linda suffers from MS and is virtually completely invalid. As such, Linda depends on her special bed, which she purchased about 14 years ago from Craftmatic. In April of this year, Linda contacted Craftmatic for a service and repair and was told that the charge for this would be $ 440.47 The repairman of Craftmatic showed up on April 20th and told her that this older bed needed a different size board (piece of wood), which needed to be ordered. Since then, we have contacted Craftmatic several times and they have visited Linda once more on June 9th.
At that visit , she was - once again - told that she needed a new footboard and thighboard. Since I am a part-time caregiver for Linda, I have contacted Craftmatic on her behalf and spoken to various people about this problem. However, despite all their promises, we still have no idea if and when they will finally repair her bed. It is now July 17th and we are truly disappointed in this company's lack of responsibility.
Penny of Social Circle GA (02/15/06)
Upon purchasing two beds we were promised 13% financing. When the first bed was supposed to be delivered the paperwork was 20% fin. chrg. And the one bed delivered was a king instead of a queen. We returned the bed with the truck that brought it. We called and tried to cancel the order and were told that they would keep $500.00 of the $1000.00 we put down on the bed if it was cancelled.
We decided instead of losing our money we would wait on another date, and were given another date to have the bed delivered with new paperwork. The delivery time was one o'clock in the afternoon. The Craftmatic co. called me at work at 10 a.m. and said they would be there within the hour. I drove home and at 12:45 they arrived. They had new paperwork. This time the fin. charge was 17.99%. Suzanne was called and she told me to sign the paperwork and she would have new paperwork to me within the next week. I told her I would not sign a contract with this % rate and that I had sat there for 4 hours out of work waiting on delivery and could not afford to keep leaving work.
She said she was sorry and I could cancel with a full refund or wait on another bed. I cancelled and have not recieved a refund.The driver of the truck which made the delivery said he did not blame me a bit. That they lied to many people. My mother-in law who has cancer has waited on this bed for a month. Now we must try to find another bed for her comfort.
Mike of Jacksonville FL (12/31/05)
I was employed as a sales rep for Craftmatic Beds They required a $200 deposit after a 3 day training class and then took out $180 the next 2 weeks for equipment they provided us for our sales presentations. It was our understanding that after we left the company we would get our deposit back. I requested a Wednesday off on the previous Sunday on the voice time off mailbox you are required to give a 48 hour notice which I did.
They called me that Wednesday when they said I failed to show up for my 2 appointment's that day and and left a message for me that I was fired and to return my equipment. I didn't care about getting fired it was a really bad job anyway. I returned my equipment under the impression I was going to get my full refund for $380, they only sent me back $182 there explanation was tht they fined me $200 for the 2 appointments I missed even though I left a message requesting that day off. I would like them to send me my full refund. They also sent me into really bad neighborhoods to do my sales presentations there leads were not pre-qualified at all.
Stephanie of West Milton OH (11/12/05)
I went to a sales training course for Craftmatic for three days on my own money after I was told by Mr. Morris that I would be paid the first 90 days of employment and would receive $75/wk in gas allowance to run their leads. When I got there I was told there was no longer a gas allowance and that I would not be paid for the training course.I bought a box of supplies for $200 for my sales rep. job. After the first day of what I'd call poor leads and could not sell the beds. I did two demos in which I'm supposed to be paid $50/demo. I called my sales mgr. Tom at 8am I couldn't afford the gas to run the leads without a gas allowance and I would have to quit. I sent my box back and have not heard anything about getting my money back. Also the people on my appts. said they were told on the phone that they had WON A FREE BED and they assumed that's why I was there. They did not win a free bed. I was there to sell them one.
Wilfrido of West Palm Beach FL (10/04/05)
I was sold a bed on 8/25/05 that was not the one my wife and I ordered and needed,my wife or I needed or ordered, she had a stroke on 3/28/05 and is paralized on left side,unable to move or transfer,.now she is suffering from back pain, uncomfortable, unhappy in top of her horrible tragedy with the stroke, this is adding to her pain and suffering and mine too.
I was cheated, discriminated against, disrespected by the employees I dealt with..Diane kept telling me that I misunderstood her, maybe because I am hispanic and and old 80 yr old. She said I was confused, that she sold me what I asked for..the mattress dont even have the right measures I ordered. I am about to call an attorney to handle this issue.
I paid $6,430.58, paid for the Craftmatic I adjustable bed. I wanted the Optima, I ordered a king, they gave me a queen. I have called them they say they are going to fix it and they dont.
Delores of Boca Raton FL (08/09/05)
I purchased a craftmatic bed and there is a problem with the remote control. the bed has had many problems since purchased. I called to get the bed adjusted although it's still giving me trouble. I had the bed serviced and I'm still facing the same problem that I had when originally purchased the bed.
Joyce of Merritt Island FL (08/08/05)
6/2/05 we purchased a Craftmatic I bed for $4000. It was delivered 6/4/05. After sleeping on it for a couple of weeks felt that it was too soft (I had back surgery 4/15/05 and am worse than I was before the surgery) and that I needed something firmer to support my back. I called Chuck Falcone, Cust Svc Mgr, and 6/13/05 telling that we were not happy with the bed and asked if he had one a little firmer. He said that he would have to check and called me back 6/14 and said that we would have to sleep on it for (30) days before he could do anything for us.
On 7/13/05 I called him back and he agreed that he would changeout mattress to a firmer one. This was delivered to us 7/21/05 and it was worse than the first one and harder than the floor. I then wrote Mr. Falcone a letter dated 7/26/05 and told him that we were not able to sleep on the bed and are having to sleep in our guest room. I asked if there was any way that they could work with us to refund the $4000 and perhaps keep a reasonable amount for a 'restocking fee' since the bed had not been slept on but five days. He didn't respond to my letter so called him once again 8/4/05 and asked if we could work out something.
He said that there was nothing they could do for us and the bed was ours to do whatever we wanted with it. We are senior citizens (68 and 79) and cannot afford to lose $4000 for a bed we can't sleep on. We feel that they are taking advantage of us. We are desperate.
Benjamin of Allentown PA (04/22/05)
I bought a Craftmatic bed on 3/26; Delivery 3/29 for my Florida apartment. I was told if I did NOT like it, I had five days to return it with no questions asked. The bed wasn't delivered for 3 days. After one night, my arms became numb. I paid $2,383.94 for this bed and realized it was not for me. I called the following day. I was told I must send the form in writing for a refund and bed pickup. I sent it certified mail. It was post marked 4/2/05! Now, they are saying it is 5 days after the contract signing, not a trial period of 5 days. I am very upset they REFUSE TO PICK UP THE BED AND RETURN MY MONEY.
This amounts to a 24 hour period that it is late. I only slept on it one night!!! I stopped payment on the check. (I am 85 yrs old and on a fixed income, my daughter is writing this for me). Donna At Craftmatic is being unreasonable. SHe states she already was paid and now it is with Telecheck a collection agency?
I am now going to put in collection for the balance, $2,083.94. I cannot believe that I am a customer, don't like the product and cannot get a refund. They want to come out and adjust the bed. I SIMPLY DO NOT WANT THE BED!!!! The salesman spent 4 hours with me until he was sweating. Can't a consumer get their money back and return the product. We're talking ONE DAY OVER THE 5 DAY PERIOD. That includes a weekend!!!
Dorothy of Red Bluff CA (09/29/03)
In good faith I paid for their beds, on delievery they were not what was wanted. But was too late to (Had to cancel before they came). They would not consider another type of mattress. They one I got was like sleeping on the floor. They sold my check that I had stopped payment on to a collection agency and they were unbelievable rude to say the least until they got the money.
Had to pay for beds that are cheap, as hard as the floor; and not worth the $3800.00 that I had to pay! I want my money back and they can have their junk!
George of Sacramento CA (04/28/02)
We purchased an adjustable bed on 4/17/02. It was supposed to be delivered on 4/21/02, however when the delivery staff arrived they did not have the bed we purchased in stock. They said the correct bed would be delivered later. I received a receipt stating this. On Monday, 4/22/02, I began calling 800 numbers to get a new delivery date. Spoke to Joe Roberts in Customer Service who was no help, then spoke to Jerry Webb who just kept giving me 800 numbers to call, did not offer to get a specific delivery date, did not offer an apology, or anything. All I got from was the run around. When I told Mr. Webb what happened he said I will call the distribution office and call you right back.
By Wednesday, 4/24/02, still had not received a call back. Called him again and he just continued giving me 800 numbers and offered no help. I finally called their consumer affairs number at 800-828-1033 on 4/24/02, left a message. When I got home from work a message from Diane Peltzer of that office had left a message. On 4/25/02, I called and spoke to Diane. I told her the problem, she said the correct bed would be exchanged on Friday, 4/26/02. I told her it would have to on Saturday, she said they did not work on the weekends. So I said after 4:00 p.m. on Friday. She then called and talked to my husband on 4/25/02 and told him the same thing, after 4:00 p.m. on 4/26/02. Then another male, my husband did not get his name, called and told my husband after 4:00 p.m. on 4/26/02.
I left my job early on Friday, 4/26/02, because we did not want to miss the delivery. However, when we got home a message from Craftmatic, Carl, stated the delivery would be between 1:00 and 3:00 p.m. Since we were at work we could not return the call. We called the number Carl left, but since they are on east coast time there was no answer. We were home until about 5:30 p.m. on 4/26/02 and no one came to deliver. Saturday morning I called the consumer affairs office of Craftmatic to leave a message, however received the message the office will be closed until 5/6/02. I then left a message with the sales representative, Mr. Al Joseph at 800-448-7489, ext #509. We used a credit card to pay in full.
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