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Rob of Shelton, WA March 9, 2009
Rob of Shelton WA (03/09/09)
the bed a piece of junk...finally last night had the head up, it broke! won't go up anymore.....they said it would get rid of back pain never did.... don't buy one of these..
messed my pajamas ! Cora of Philadelphia, PA March 6, 2009
Cora of Philadelphia PA (03/06/09)
While trying to find a phone number for Craftmatic Beds over the internet, I ran across the Consumer Complaints and this form. I never thought that I would hear that so many folks are experiencing the same problems I did with Craftmatic Beds. After reading a few of them I was anxious to share my story also. I've been in a very desparate situation since I purchased my queen size Craftmatic bed on 2/5/2005. Eventhough I told the two delivery men that I thought that the bed looked lopsided they didn't seem to think that it was much of an issue.
I called customer service and told them that my bed was lopsided and that I was not comfortable sleeping in it. I spoke to a lady for whom stated her name was Leah. She told me to turn the mattress over and switch the bottom to the top for which I did with a struggle. This did not work. They really gave me the impression that they did not want to be bothered. What I did to make the bed somewhat even, I took two throw pillows and put them between the two matresses on the left side of the bed. (the pillows are still there...looking disgraceful). I have not felt comfortable in the bed since the purchase.
I am still trying to figure out how to get in touch with them to correct this issue. I was interviewing a client at the Dept. of Public Welfare about 6-8 months ago who told me that he had worked for Craftmatic Beds prior to the company's move to Maryland and change of name. I beleive their name now is TriState Bedding. I don't know if this is the exact name given to me by my client. I happened to tell him that I have not had a good night's rest since the purchase. He said that he beleived me and that he was one of the workers who put the beds together. He told me that the materials that was used and sold to the clients of Craftmatic Beds was not always new and that the bed(s) were often refurbished.
Of course that conversation made me once again feel the anger and pain from sleepless nights that I have endured for the past four years. He agreed at that time to give me the support I needed if and when I could bring this matter before consumer rights. I beleive I have many more problems than I had before I purchased the bed.
I struggled to make my timely monthly payments for this 2083.20 bed. For years I have heard and seen the articles advertising Craftmatic Beds. What a disappointment! Since the purchase, I've seen an Orthopedic doctor, attended the sleep center for which I have been diagnosed with the restless leg syndrome. Went to aquatic therapy for fibromalgia, etc. I know I'm not as productive as I should be on my job because of lack of sleep. I don't want to invest in another bed because I'm not that financial and I'm hopeful that there will be a good ending to this story. Wanda of Marble Hill, MO March 5, 2009
Wanda of Marble Hill MO (03/05/09)
we were looking to buy a bed, and had called several different companies, when we called craftmatic, i told them that my husband and i both had health problems, and they listened and promised that their bed would help us, and explained to us why their bed would be better then select comfort and tempurpetic, thenwhen we decided that we may be interested the rep, talked us into a King size bed said it would be better for us and would cost the same as a queen,
when i found out that the king was actually 2 twins pushed together, i was concerned and told the rep that my husband and i slept close together and that i was concerned that the gap between the 2 beds would not work for us , he said he and his wife had the same bed and that we would never noticed the gap, and that the queen would not work for us because if i wanted to raise my side of the bed it would also raise my husbands side. this mad sense to me then, but i still questioned him about the gap, he promised then again that we would not notice it,
i trusted this after he said try it for 30 days and see how it worked, we made 2 checks out one was down payment the other half was to be paid in full at the day we got the bed. i've had to have my mattress changed they did send me 1 but never recieved one for my husband or any more for me when i had called and told them that I couldnt sleep on the 2nd one either after about a week and that my husband never got his replacement mattress they assured me that my husbands was on it way and that i need to give mine at least 30 day,
i kept calling them with no answer now we are stuck with a bed that we gave almost 6,000.00 for and can't use it, the mattresses are sagging in the middle, and all around uncomfortable our backs hurt worse and we both feel we've been ripped off, when i called to tell them that our mattresses was sagging they wanted me to buy new ones ha/ha as if they didnt get enough from us already, then they changed their name to comfort somthing or another and called me wanting to set appointment to sell me another bed. i told them i already had one that i couldnt sleep on and for them to take me off their call list and that i was on the Missouri no call list and they told me to stop sending them post cards requesting infomation on their beds, we argured on the phone for a few min. about this and the woman was very rude and then hung up on me.
we were desperate for a bed that we could sleep on and was told verbally that we could try this bed for 30 days and we paid cash for it (like dummies) but couldnt really afford to make payment and used income taxes now we are stuck with a bed that we cannot sleep on and that is stacked in a spare room until we figure out what to do with it, we feel we were taken advantage of and have made several trips to caropratic. Larraine of Houghton Lake, MI February 28, 2009
Larraine of Houghton Lake MI (02/28/09)
I have back problems and trouble sleeping at night. The salesman talked me into buying this bed, telling me it would take care of my problems. The bed is not comfortable. When the foot of the bed is raised it just puts yours legs straight up, there is no other adjustment. In other words if you raised the head and foot of the bed all the way you would be bent in half !!! The motor for the massager blew out within 2 months, they sent a new one, which is so loud I can't use it. I also had to install it myself or pay a fee, and that was not easy. I quit paying payments, but got so many calls from HC Processing that I started paying again. I quit using the bed for a while, decided to try it again and just can't sleep on it, it hurts my back too much. I want to return it and stop the payments but they won't do anything.
It is also difficult to get in and out of this bed, since the mattress seems to move around on the frame, and it rolls. My back hurts from this bed, I cannot use the leg adjustment at all, and can't use the massager. I simply can't pay for something that I can't use and cannot afford to get another bed if I'm paying for this one ! Randy of Abingdon, VA February 24, 2009
Randy of Abingdon VA (02/24/09)
In May 2008 we had a person named T.K. Simpson come to our home to show us the Coutour Adjustable Bed. During the presentation Mr. Simpson realized that we were a gay couple and he started fondling himself, thinking this would either help his sale or something else. We ended up wanting to purchase the bed because of my severe back problems, for which I've already had 24 surgeries. We were told we'd have a 30-day trial period and that the bed would be delivered within 10 days. It took them 21 days to deliver the bed. We did not even recieve copies of our contract until the bed was delivered.
On the 3rd night of using the bed, I sat up to get out of the bed and the matress flipped off and threw me to the floor and pinned me down against my dresser and the bed. It took the paramedics 30 mins. to remove the bed and me. That same day we called the company and told them to come and get the bed and what had happened. The company told us they didn't have anything to do with it now because they had sold our contract to a company called HC Processing (HelpCard). Since we had not yet paid anything for the bed, except a 150.00 deposit, we told them that we were invoking the 30-days trial clause and for them to come and pick up the bed. They refused to do anything.
We refused to pay for the bed and of course we started being harrassed by HC Processing 3 and 4 times a day. In Nov. of 2008 we came to an agreement wih HC Processing that we would start paying for the bed if they woul clear our credit report and start everything new. They ageed. However, I recieved a copy of our credit report today and found that not only had they NOT cleared the credit report as promised, but that it still showed as a negative piece of credit and was not showing any of the good payments. I called HC Processing and was told that they never made such an agreement and would not abide by what I said was the agreement. This is just another instance of Contour and HC Processing making promises and then backing out of them.
The product is WORTHLESS to anyone, let alone someone like me who is totally and permanently disabled. The contract was a lie as the amount financed was changed as well, to reflect more than what was actually owed. It's time to do something about these people. It's time to get the new media and legal field involved. Also it's time for all of us to start contacting the Better Business Bureau and the Consumer Affairs Office in Washington, DC to stop this company from being able to do business.
My back and now neck has sustained more damage and I am in pain everyday. My credit report has been damaged as well. I am being forced to pay 90.00 a month for something that had a warrenty and guarentee and trial that was not honored.
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