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Clara of Hawthorne, NJ August 16, 2008
I purchased a twin bed and a matress on May 24th 2008, Memorial weekend, for my two year old son. The bed was supposed to be ready to pick up in 4 weeks. Today is August 16 2008 , after 12 weeks I have not received it. I have spoken several times with the vendor. He has been checking , I guess, with the warehouse and the answer is that the container coming from overseas have been delayed. He asked me to check the following week and this way it has been almost 3 months with all the inconvenience it can represent for our family.
Yesterday I talked to another vendor, as Sam was not in the store. I told her I could not wait any longer and I want to cancel the order and get my money back in order to buy a bed some place else .Her answer was that according to the company policies the order can be cancelled ONLY AFTER THREE MONTHS. This means Crib & Teen City has my money for three months and I cannot get it back.
The vendor has been courteous and apologetic but this does not explain that a big company like Teen&Crib City can not be more serious the the costumers. I do not want to come back to get anything from that store and perharps my family and friends won't either. Where is the credibility and reliability of the company?
After four weeks of the purchase I got rid of my two year old son's crib to have the bedroom ready for the arrival of the bed. For two months he has been without a real bed, no crib no bed, with the consecuences it has in his sleeping habits in this crucial age. Jennifer of Florham Park, NJ August 8, 2008
I went to Crib & Teen City to buy a 7 piece set for my 2 year daughter on July 7, 2008. The set came in about 2 weeks and I was happy. When they brought it all up and left I went in the room and the paint smelled really bad. I kept the window open for a few days thinking the smell would go away.
It is now August 7 and it still smells really bad. I called them a few days ago and someone name Tony told me that the manger Don was on vacation and he could not do anything. I later called Gina but she did not pickup and I left a message. I called again today and kept trying to get a hold of her. I later got a hold of someone name Shelly. She also told me that she could not do anything because my order was special. When I went they did not tell me anything about my order being special. It was a floor model set. Later Gina finally called me and told me that she could not do anything also because it was a special order.
The smell of the furniture is really bad and I can't stand it. My sister has lung cancer and chokes every time she walks in to that room. Today is the last day I can return it and they are not letting me. Don is on vacation until Monday and by then it will have been a month since I purchased this. The problem still has not been resolved and I don't know what to do. I paid 4,000 for the set.
Still nothing. Waiting for Don to call me. The smell from the paint is really bade.
Jeanmarie of Union Beach, NJ July 10, 2008
I purchased a convertible crib and two dressers for my daughter from this store along with the bed rails so that when it was time to move her into a big girl bed I would be able to do it. When the time came to do just that, we realized the rails they sent us were incorrect. We also notice that the headboard was discolored. I immediately called the store and they directed me to call customer service. I called customer service and spoke to Shelly about this problem. She informed me that I would need to tell her where the bed was manufactured by looking on a tag on the bottom of the headboard.
I looked all over the crib and there was no such tag. I looked again as did my husband and there was nothing on the crib that stated this information. She told me she needed that information to proceed. I told her there must be another way because obviously I did not have that information. SHe instructed me to send her photographs of the crib and I did. She sent the photographs to the manufacturer which then contacted me. Anita from Munire also said there should be a tag on the bed. Again I told her the same thing there wasn't any tag. She then asked a bunch of questions about the crib and the mattress spring color and such. SHe said she would call Shelly back and they would get back to me.
No one got back to me and I continually left messages for SHelly and she was not returning them. SHe then sent me an email stating that the discoloration came from the sun. I told her this was not discoloration from the sun as he bed was not out in the sun. I also informed her that I have another natural crib that was converted to a bed and there was not any discoloration. SHe said she couldn't help me. I was not happy with that answer and told her that I spent over 2200 on this set and that something needed to be done. I also want the correct rails as my child is sleeping on the floor and this was not acceptable.
After numerous calls to Shelly she emailed me on June 9th stating that the rails were ordered and I would receive them in 2-3 weeks. It has been 1 month and still no rails. On June 24, I also spoke with Ed (I believe he is the owner) who finally returned my phone calls from May 8. He stated that he could not so anything about the headboard and that he was closing my case. I said this was unacceptable because I spent all this money on a product that was defective. He told me that this is normal and that that was that and the case was closed.
I still haven't received the rails and this expensive crib I bought is sitting and not being used for its intended purpose. I just want a new headboard and the correct rails. I asked for something comparable or a refund and it was totally dismissed. Needless to say after two months, my daughter is still sleeping on the floor and this is unacceptable to me.
The crib is discolored and no rails. I am not using the crib which costs me a lot of money. My daughter wants to be like her big sister on a BIG girl bed and this has not been able to happen because we were not given the correct rails. The headboard also clashes with the other pieces I purchased.
Domenick of Barnegat, NJ June 28, 2008
ON April 13, 2008, my wife and I went to the East Brunswick Crib and Teen City to buy a bed for our daughter. We wanted a bed in natural wood color to match her other furniture. Gary, the manager and his salesman explained that Lea was coming out with a bed, in a light color and showed us a catalog. My wife and I liked it and ordered it. We got the same old 4-6 week story for delivery. The furniture was delivered on June 23 (4-6 weeks....RIGHT). The bed was not the light color we saw in the store.
We drove and hour and a half back to East Brunswick that night to meet with this pea-brained Gary. He said Lea sent the wrong bed and he'd make some calls the next day. We didn't get a response for 2 days. I tried to call customer service and no one there answers their phone. My wife and I left messages and got no return call. Finally, I got in contact with Gina in customer service. She said she would call me the next morning round 10 with an answer for me. As of noon, no one called us.
I began to call Gary and Gina, only to leave messages. When I did hear from Gary, he said Lea doesn't make that style of bed in natural...light wood. How does a salesman...manager not know what he is selling? When I called Gina again, she said there was nothing else she could do. Neither of them offered an apology....they said my wife and I can piuck out another bed and they'll have to me in 3 weeks. Like I trust these 2.
Now my wife is due with oue 2nd child and my daughter is sleeping in the wrong color bed, which we told them we are keeping until we find the bed we really want....then they can take it back.
Ira of Belle Mead, NJ June 22, 2008
Our experience with Crib & Teen City was terrible. On 3/24/08 we purchased a Stanley bedroom set for our daughter. The salesperson we dealt with was knowledgeable and courteous. We paid over 4,000 for the set and left the store feeling good about our purchase. It was downhill from there.
After sleeping on it we wanted to change our color selection and called the store within 24 hours. The salesperson told us there was still time and the order had not been processed yet. He took down our new color choice. When the furniture arrived it was pouring rain, and the truck backed up close to our house to avoid the rain and use the garage to unload the furniture. When they unboxed the first piece we noticed that they had delivered the original color, the wrong color. The delivery people put the furniture back on the truck and left.
The next day we saw what we had missed when it was pouring the day before. When they backed the truck up they had backed it up too far and the top of the truck dented our rain gutters over the garage. So we called the store to tell them about the dent and see when the correct color furniture would come in. Rude is not the word to describe their reaction.
They first tried to blame us for the color mixup, even though their salesperson had written the right color but had neglected to change the color code on the order (we have the proof on the receipt). When we told them about the dent over the garage, they told us it was not their problem and to contact the delivery person.
After repeated phone calls back and forth with the store and the corporate office, we finally received the correct furniture on June 19. After the furniture was in the house and set up, we talked to the delivery person about the damage they had done when making the first attempted delivery. He did not deny making the damage, and said he would have the corporate office call us.
On June 20 we got a call back from the delivery person, Darwin, who told us that the owner had told him to handle the problem on his own with us, and to pay us out of his own pocket. We could not believe that the company had put this poor delivery man between us and the company. The company should have handled this through their insurance. I then received a call from the corporate office to tell me I would have to deal with Darwin (why they didn't know Darwin had already called me I'm not sure).
I asked to speak with the owner, and was put on the phone with a man I believe was the owner, Ed. I'm not sure because he a) never introduced himself and b) was incredibly rude. I had trouble getting a word in as he went on and on about how his delivery people were stupid for damaging my house and how he was not liable for the damages. He must have used the phrase not liable a half dozen times. I told him I was not concerned with legal action -- all I wanted was a sincere apology and for the company to handle this directly with me. I also told him I thought that having the delivery person deal with me directly and tell me that any damages would come out of his pocket personally was a cowardly act on the owners part.
Bottom line is we rue the day we walked into Crib & Teen City. They are sloppy, rude and do not care AT ALL about their customers. After reading all these posts from people who have been ripped off by them, we consider ourselves lucky that our out of pocket costs and frustration was not worse. At least we have the furniture in one piece.
Martin P Fredo of East Brunswick, NJ November 27, 2007
We ordered a rocker for my pregnant wife, and Gary told me it would come in 6-8 weeks--8 weeks tops. We are over 12 weeks now, and on the contract it says after 12 we don't have to pay. They are making us pay. I put down 350, and they won't give it back. My son is about 1 month, and the rocker was for feeding and comforting him but we no longer need it. This is not their first complaint on their bad delivery record. Thanks.
Victoria of Parlin, NJ October 31, 2007
I purchased a teen bedroom set from Crib & Teen City on July 5, 2007 from salesman Tito. I was told it would be delivered in four weeks. This order is paid in full. Actual delivery was 9/11/07. The desk came broken. The delivery men took it back, but left a desk chair with a broken leg and hutch not assembled on our front porch, still in a box. The day of delivery I spoke with the owner who started yelling at me saying that I should have expected delays because of 9/11/01! How disgusting is this person, trying to use the deaths of so many back in 2001 to explain away his incompetence. Now 10/31/07, I have been trying to reach Shelley andor Gina in the customer service department for about two weeks, and still no return calls.
I don't want any of this furniture. It is not what is in the showroom...it is JUNK! BUYER BEWARE.
Stacey of Monroeville, NJ January 30, 2007
On December 14, 2006 I went into Crib & Teen city in Marlton NJ and dealt with salesperson/Manager Bruce. I found a set that I liked that was marked and advertised. The crib that I liked was marked 299.00 and the combo dresser was marked 549.00 but Bruce told me that it was on special for 499.00. I returned on December 16, 2006 with my husband and decided to purchase the furniture. We negotiated a price of 279.90 for the crib (this was after he double checked the price in the price book to see if he had room to drop the price) and 479.90 for the combo dresser. We left a 100.00 deposit and set up a date of January 31, 2007 for delivery (it took at least four weeks for delivery).
On January 30, 2007 I went back in the store to pay off my balance with salesperson Leann and was given a reciept marked paid in full. While there salesperson Tim took me to the furniture I purchased to measure it. It was still marked 299.00 for the crib and 549.00 for the combo dresser. At 4:00 that evening Leann called me to inform me that the corporate office had called her and told her that they would not deliver my furniture because there was a mistake in the pricing. I informed her that it was marked that way in the store and she confirmed that with me but advised me that that was also a mistake. After speaking with corporate I was told that the furniture would not be delivered unless I paid an extra 200.00 or I could have my money refunded. If a mistake was truly made (which I find hard to believe because it was advertised in the store at that price for at least seven weeks) My price should be honored. My reciept should act as a binding contract.
I can not order this furniture from another company because it takes at least four weeks to come in (I am due in four weeks) Linda Grgas-Plenca of Westfield, NJ January 20, 2007
Upon entering Crib & Teen City, there were multiple large signs indicating the infant dressers I was purchasing had No Particle Board. Upon purchasing, and receiving the crib and 2 dressers, the I discovered at my home that the 2 dressers entire backing, and bottom of drawers were made of particle board. When I immediately called our salesperson John, he said well, just the back is made of particle board. I asked isn't the back part of the dresser, and why do you falsely advertise the furniture is particle board free. His response was yeah, the back is part of the dresser, but you don't see that part of it.
When the furniture was delivered, there were two very large, gaping holes broken through the particle board, that the delivery people tried to hide it by quickly pushing the furniture up against the wall. I know they saw the damage and decided to attempt to deceive me because they drilled the changing pad to the back of the same dresser, and definitely saw the damage. I noticed it when I sat down while they were assembling the crib, and I saw light shining through the front of the furniture. I had the delivery people put the dresser in front of the window. Had I not requested the dresser be placed in front of the window, I would have not noticed it right away.
I called our salesperson John while the delivery people were still there, and he said :how do I know you didn't damage it. Given that I had the furniture for 11 minutes, and the delivery people were still there, It was doubtful I made the damage. Customer service was very difficult to reach. I left 12 messages with the corporate office before I finally got a call back. No calls were ever answered. My only option was to leave multiple messages. I decided to return all of the furniture. It was not what I was told (particle board free), and I had no confidence in the company, should I have a problem in the future with the furniture.
My baby is due in 3 weeks, leaving us very little time to do our research, find a reputable company, purchase new baby furniture, and have it delivered to our home. They have left us in a very difficult situation. Maybe they were counting on our time constraint, and hoping to cash in on it. We were lied to about the quality of the furniture, the delivery people attempted to deceive us, and customer service treated us horribly since they already had our money. Helena of White Plains, NY December 5, 2006
I provided 100 deposit and was given a scheduled delivery date of Dec 19th. Two days later, I received a call from a salesperson indicating that they no longer want to honor the pricing/contract and in fact, charge an extra 100. To my disappointment, I asked to speak to the General Mgr (Walter Gosh) who was very unprofessional. Instead of trying to understand the situation, he immediately placed blame and insinuated that I did not allow his employees to check the price before signing the contract. I was appalled by his remarks and asked to speak to the owner of the company to discuss the matter. He assured me that they could follow-up with an answer within 12 hours. I did not receive a call until 48 hours later. Only to find out that Walter and the owner will not honor the contract and the best they could do was take 50 off from the price.
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