Complain about a product or service

Crib & Teen City

New York/New Jersey

Julie of Chatham, NJ October 23, 2006

My husband and I ordered baby furniture and everything was satisfactory until it came to delivery. I took a vacation day to be home for the delivery. I called to make sure we were on the schedule. When I reached Jessica at the Paterson location (I used the prompts to connect to delivery), she was surprised that I was on the schedule and indicated that I was not. She promised to call me right back to confirm that I was getting the delivery as promised on 10/20/06, but never called me back. Since Jessica never called back, I followed-up with 3 additional messages to her in addition to the first I left where she never called me back; I was only lucky to catch her the one time because I called repeatedly. Then I called the Pine Brook store. Although a woman helped me, she couldn't get a hold of the driver or confirm I was on the schedule because we were suppopse to deal with Paterson.

I had no confidence that we were getting the delivery and at that point, I was so disgusted with their customer service. My main concern was knowing that they were coming on the scheduled date but I couldn't even get confirmation on that. When finally the Pine Brook store got a hold of the driver in the afternoon, she couldn't give me an idea as to when they would show up. The receipt indicates by 4pm. My desire now was to get a refund. That is a decision made only by Ed Kloss, the owner. He said that we would need to pay a 200 restocking fee and refused to give us a full refund. He has no business manner and no appreciation for customer service. He would not let me speak and would only reiterate (incorrectly) his delivery policy and make analogies to pizza deliveries and getting speeding tickets on Route 80 (not sure why).

My recommendation to anyone purchasing baby furniture is to NOT use this retailer. If your desire is to be treated poorly and with true disrespect, then go ahead and go there.

Jay of Columbus, NJ June 21, 2006

I have read through many complaints about Crib & Teen City on this site and noticed that the company responded suggesting that these complaints are phoney. Here is a case that I am currently trying to get resolved. I placed order for two sets of teen bedroom sets on 03/26/2006 and made the mistake of paying for them in full. The estimated delivery date for both sets was 8 weeks and to their credit they did deliver one Stanley set in late May (acceptable even though technically they went past the estimated date). I am still waiting for the second set and this is where this company's customer policy shows its problems: 1. To get the first set delivered we had to call several times with no response from what appears to be a sole employee that deals with sales, customer service (including order status), etc., When this employee finally responded she claimed they did not understand the messages to call back promptly. 2. Couple of weeks go by and I call for the status on the second set. Having made several phone calls, I now know they deliberately do not respond to the extension that corrsponds to customer service. So I try and hit sales (because that usually gets attention) and sure enough the call is transfered to the same individual! 3. The initial tendency on this employee's part was to dismiss the call as quickly as possible stating that the furniture is not in. When I insisted on getting the phone number of the manufacturer who may have the accurate status, the employee puts me on hold for several minutes and comes back stating that only the bed is not in and it should be in within a week and a half. I requested the employee call me back at the end of the 1 1/2 week period and let me know the status. 4. It is now well past 2 weeks and there is NO phone call from this company. I called the office and tried both customer service and sales. The employee is out today and I have left a voice mail requesting a return call tomorrow. Let's see how they respond now. While I do understand that there can be delay in the overall supply chain starting with the manufacturer, what is not acceptable is lack of prompt customer service. Clearly, the company officials are not bothered about it since they dismiss all the complaints on this website. They most certainly are not going to get my future business. I have bought from them 4 years ago and I don't think the situation was the same.

I am now approaching three months from the original date of completely paid order.

John of Cranbury, NJ May 12, 2006

I've been having problems with this company, yes CRIB & TEEN CITY, that are too numerous to mention. What it boils down to is that there is ABSOLUTLEY no follow through whatsoever when you have a customer service issue, as described in earlier posts. I'd also like to address the response from the President of CRIB & TEEN CITY recently. Contrary to your belief, I am confident that people are not confusing company names (see CRIB & TEEN CITY Responds) if they've had the same unpleasant experiences that I've had. Mr. Kloss, for starters, I would encourage you to contact your Springfield NJ store today - May 12th -and inquire as to the problems with a Costello customer that have yet to be resolved after 2 months. 

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top | Furniture

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.