Complain about a product or service

Cymax.com

Eric of Houston, TX November 11, 2009

I placed an order on 10/05/09 for 817.00 Oak Curio Cabinet. I waited a few weeks for a tracking number and then called. I got the famous it should be shipping any day. I called the following week to get back order until 11/02/09. I called the week of 11/02/09 to get hmm still on back order. On 11/06/07 I called BillMelater to file a dispute for a charge that I have been billed for and they want payment for something I have not received. They removed the charge from my account. I called 11/10/09 to get an update on shipping and still not tracking info. I told them I need to cancel this order then. Guess what they found tracking info. I said to bad I want to cancel this order. They told me I could not. I said YES I can. I have notified BillMeLater and the have removed all charges and closed that account number for me so they can not charge me.

Vincent of Bronx, NY September 29, 2009

I ordered a coaster traditional birch vanity on 9/6/09 it was delivered 9/17/09 the item delivered was the wrong item when i opened the box it was acheery wood vanity i contacted the company they said they would get back to me in 48 hrs 4 days later I contacted them again and i was switched to the return dept. which does not answer but ask you to leave a Tel# I contacted the manufature of the item Coaster Traditional furniture in California who told me the item # i gave them was for a cheery wood vanity I again called CYMAX told them of my findings and they told me I had to pay a restocking fee i told them this item was ordered by phone and was told if the item was damaged or any problem a full refund would be given The boxes are large and i have no plae to store them it is clear that this company is a ripoff and have no intentions of ever picking up their furniture

Truman of Cedar Park, TX June 19, 2009

I placed an order in mid April for a 589.00 Pulaski curio cabinet and was told delivery would be in 4 to 6 weeks. I received a call mid April, from Cymax's white glove delivery co., Sun Delivery attempting to arrange a delivery date for the following week, then Sun called wanting to deliver on Sunday, when I could not accept delivery. Sun called the following week to let us know our Curio had been damaged and it would take an additional 3-4 weeks to repair and deliver. I contacted Cymax saying I did not want to wait an additional 3-4 weeks for delivery of a repaired piece of furniture (white glove treatment) unless the damage would be unnoticeable, but that 3-4 additional weeks was unacceptable. Long story short; Cymax told me if I didn't accept the Curio, even though it was damaged/repaired, it would be considered a return and I would have to pay a 20% re-stocking fee plus shipping of 182.00 each way for the return of a piece of furniture that I had yet to even see. A total charge of 481.00 on a piece costing 589.00, leaving me 107.00 of the original cost. Having to accept a repaired piece of furniture that was supposed to be new. It is now mid June and Sun Delivery says they will call me next week to determine a delivery date. I thought I was a pretty careful shopper, but I certainly learned my lesson this time. CAREFULLY CHECK EVERY RETAILER ON-LINE BEFORE SENDING YOUR HARD-EARNED CASH. DON'T EVER DO BUSINESS WITH CYMAX. Check them out on-line. You'll see plenty of complaints.

Dawn of Fontana, CA February 11, 2009

Dawn of Fontana CA (02/11/09)
On June 25th, I ordered two night stands from Cymax. I was waiting for them to ship me my items. I checked for my shipmemt around September and the shipping website told me that it was being processed. I kept waiting for my items. I finally contacted Cymax in January to find out what happened to my shipment. I was told that it was returned to the warehouse because I could not be reached by phone or email. I asked them, why was I not contacted by mail if they could not reach me. I was told that that was not their policy to do so. I was then told that I was being charged for restocking fees and shipping fees. I informed them that I still wanted them items, couldn't they just resend them to me. I was told, yes they could but they would have to recharge me for this.

They charged me 450.56 fee for restocking and shipping.

Lucas of Atlantic City, NJ February 2, 2009

Lucas of Atlantic City NJ (02/02/09)
I ordered a bedroom set online and I canceled it because it took too long to get here so I called them and canceled my order and the lady on the hone said she would credit my credit card back and she never did. So now I'm getting charged for a full bedroom set and its not even here!

I'm getting charged 1400 on my credit card for a bedroom set that's not in my house they have the bedroom set and still want to charge me 1400 for it! If they going to charge me for something I don't have why don't they send it? then I'll pay even thou I canceled my order!

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