Complain about a product or service

Defy Supply

Treasure of Sulphur, LA June 18, 2009

Ordered salon chairs on November 26, 2008. It took about 7 weeks to receive the chairs. I tried calling and calling. You CANNOT get anyone to answer or return any phone call. When received they were damaged. I refused the shipment and sent them back. I have recieved 4 emails saying they would reporyt me to the credit bureau if I did not pay 20% restock and shipping fee. I sent a check in and it was returned twice. Now they called me and said they were goin to charge my card again but they "DONT" keep any info on file? how can they do that?

Dawn of Yonkers, NY May 12, 2009

I ordered outdoor funiture on 3/3/09. Delivery to be in 4-6 weeks. It is now 10 weeks. The shipping company (Home Direct USA) is horrible. No communication ever telling me my shipment was damaged and being held up. The it was shipped to IN. and now I have to wait until 5/14 to have it shipped to NY because they did not load it on "this" truck. It will be 11-12 wks (I hope) when I get this. David at the company was pleasant but of very little help and did not follow up with the shipper to make sure the product was on its way. Cannot get my 1,019.00 back because they won't refund. Extremely dissappoined with the whole process and basically told to sit and wait...Sorry for the delay.

Gloria of University Park, PA April 16, 2009

My husband and I ordered a section from this company in May of 2008 (Last Year) and we have not received the right one yet and it is April 2009. The company has low prices but you never get what you ordered. The first sofa was not the sofa we order, the second broke during shipment, the third was delivered in the wrong color again and fabric and the forth was suppose to be shipped to us by March 15th 2009 and then it changed to April 13th 2009.

It is know April 16th and still no sofa. No word from the company, no word from the delivery company. The company basically put this off on the delivery company which happens to be a very badly delivery company. They have not checked to see if I have got the sofa or even checked that the delivery company has been doing their job right. They basically wrote an email thanking me for buy a product that I never got. I called the delivery company and they said the delivery date is only an estimate and they could not tell me when my sofa would be delivered. They mention it would be in my state by April 11th. It was not. It was still in Plainfield IN, where it had been for about a week and a half as far as I can tell from the tracking. I have no idea what is going on? This is the worst company on the planet. There is no reason why a sofa should take almost half a year to be delivered! Never ever again.

I am sharing my experience with this company you so I can warn people. Their prices are not that low and not worth this stress and the time you spent waiting.

Never order from this company again. Never will I order from an online company again.

Tommy of Provo, UT February 9, 2009

I recently bought a dining room table with a set of 4 chairs from DefySupply.com. After about 3 weeks I had not received my items and became worried. I sent an e-mail to Customer Service and received an e-mail back explaining that shipping takes 4 weeks. I wasn't convinced so I called their customer service line and was able to talk to a very nice individual who was able to provide me with the tracking information for my products.

 Additionally, he had UPS contact me to ensure that my products were en route. Initially, I was displeased with their service, however, after talking with a customer service representative, I felt at ease. Overall, I was satisfied with their service and would purchase from defysupply.com again.

Gregory of Hartford, CT December 15, 2008

I wish to withdraw my complaint against Defy Supply.

Since the complaint I discovered that email correspondence with Defy Supply will get you to a representative almost immediately. Shortly after the complaint, I got a hold of them and they informed me of the new (and quicker) delivery date and they apologized for the inconveinence. The new delivery date is faster than their website advertises, and they are doing their best to accommodate my order.

Their customer service is outstanding, but it's tough to get to. However I would like to take down my complaint from consumer affairs, and if everything goes as smoothly as it looks, then I will not repost.

Srikanth of Houston, TX December 10, 2008

I have ordered a TV stand worth about 180, about two weeks after the order, I was told that there is damage to my order and I was given a choice to cancel my order or order similar item. I chose similar item and after 8 weeks of waiting I have got a crappy incomplete set of equipment with no installation guide. The quality of the equipment is bad, I would no put a candle stick on this let alone a LCD TV.

I lost about 150 on this exchange I feel outraged. Unlike the other women I dont want to waste my resources, all I can do is for now warn others to stay away from these guys. The prices are attractive, but if you can stick with your local IKEA, you dont have to go through the trouble.

Greg of Hartford, CT December 8, 2008

Ordered a dinette set on 10/13/08. After 7 weeks I called to check on the status of the order. They told me on 12/15 it was scheduled to go out the next day. I called on 12/18 and said that the set had been broken before loaded on the truck. They also said they sent me an email explaining what happened, none was sent.

I have placed calls on 12/19 and 12/22 and now no one picks up their customer service line. There is also no 'live help' available through their site. They said they would try to get the order out. I don't believe they will.

438.62 paid for the product.

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