Complain about a product or service

DirectBuy

william of harrison twp, MI October 29, 2009

we were asked to come in for a sales pitch and free 30 day membership. when we asked a question to the salesman (Dan) the owner ran up to us, told us he didnt like us and to leave.

David of Tuckahoe, NY October 9, 2009

We joined directbuy in July based on their claims that we would save up to 50% on major purchases including furniture and electronics. But their claims are false and misleading. Every time we tried to order a product it was either discontinued or their price was higher than we could get it for elsewhere. their claims are fraudulent and their advertising is false, thus we should be able to cancel the contract. the problem is that their contract claims to be non-cancellable. We believe the contract is invalid becuase there is no legal consideration - they dont offer to provide any thing in return for the 5400 we supposedly owe them.

Wanda of Greenville, SC October 7, 2009

I signed their three year contract in December 2005 and paid 3590.00 with the understanding that I would now be able to purchase items I needed or items I wanted that I could not otherwise afford at substantial savings over retail stores. Not only have I not found any savings in that three year period, I have wasted a great deal of my time familiarizing myself with their catalogs and the products they offer and navigating their difficult web site shopping for savings over local stores. Before my contract expired, I made a last ditch effort to purchase a washer and dryer from them. I asked for their help after I complained that I had been a member for three years and had not purchased a thing because I couldn't find any savings.

The manager helped me and we looked through the catalogs together. He found the same thing I did. The local store was offering me the same washer and dryer at basically the same price once you added the shipping and handling costs AND the local store would deliver free the next day! No waiting 6 weeks and having to pick them up or pay for delivery! The manager then offered me another year at no cost and I accepted because I didn't know what else to do. My free year is close to expiring and I have decided not to sit back and let this happen. I want my money back. Their false advertising has caused me to lose not only a great deal of money, but a great deal of my time and energy. Also, I just got a letter from them looking for buyers for their business so I am afraid that they might close up shop before I am able to resolve this. I believe that they have already changed hands once since I have been a member. Would small claims court be a good and quick option?

William of Seminole, FL September 30, 2009

Went to open house. Was told I would save between 35-70% off retail on almost anything related to our home or the homes we rehab. I asked for specific examples and I had a list of products to compare prices. Was told I couldn't check prices until my membership came. They said I could put 1000 down until the next day and then I could pay by check for full amount. They wound up charging the full amount to my card and I found out thier prices are not as promised and they charge an 8% charge on the products. They pressured me into signing and now won't give refund. It has been less than 24 hours. I feel ripped off and need a refund.

Fiona of dallas, TX September 27, 2009

This outfit deals only with couples of any kind as long as you come in as a couple. So ridiculous and stupid marketing strategy nowadays! Wake up people you are no longer in the middle ages!!! Thera are independent and single people who are smart and responsible to make their own decisions! I will never even think about this outfit again...

Margo of Chicago, IL September 26, 2009

I keep getting email from Direct Buy I summitted the buttom for take me off your list three time now. And they keep emailing me. This is harrasement, I even wrote to them and said, I don't want your stuff and leave me alone please. These people are malipulators, and don't care about who they harrass just to get some money.

Stephen of Waxahachie, TX September 18, 2009

I purchased 5,200 in flooring from the Coppell, Texas DirectBuy (included cost of flooring, 8% "service charge", 2% "fuel charge", and tax). After receiving directly from teh supplier and having it partcially installed Direct Buy calls last night to say, "Oh we discovered we did not charge you enough (under charged. We charged teh wrong per SF price, need another 1,000 for tile and 800 in fees & taxes." I told them "Oh no you aren't, you have a process where I fill out the order sheet and bring the vendor books to yo for validation.

[They] then revalidate all the pricing information and make final calcualation. Also had a 2nd person in Customer Service dept do another review and validation. So, NO. That was the correct price and if [their] books were wrong, that is just too bad!" They swore that the Accounting dept tripled checked it, but she would get back to them on this. Not 5 minutes later I get a call saying, "Never mind, they were looking at the price for a different tile. No under charge after all." So much for triple checking.

Had I not resisted and said it was OK to charge my account for the additional 1,800 they would have taken the money with nothing further said and made no further investigation. Wonder how many times this has happened before with others who might be less inclined to challenge them? But have to concur with others who have mentioned the undisclosed 8% service charge (or Mark-up in other words) the cost at DirectBuy is no longer that attractive.

Judie of Beverly Hills, FL August 29, 2009

I received a call from Direct Buy inviting me and my husband to an open house in Woodbridge, Va. My husband is deployed and I am handicapped and confinded to a wheelchair. My parents are here with me now until my husband returns from Iraq. I was told that I could not have my parents accompany me to the open house, even though I am unable to operate the wheelchair myself. I have contacted the Department of Justice, the Attorney General's office and the ADA. Wee will see if I get a response. I also sent a scathing e mail to Direct Buy.

elvis of metter, GA August 29, 2009

i was pressured to purchase membership for 5000.00, after becoming a member i tried to purchase some items the cost seems to save me 20% off retail however, they didnt mentioned that there will be an 8% charge plus shipping and handling, the shipping and handling was ridiculous after all said and done i was only saving 10.

Jeff of Rugther Glen , VA July 2, 2009

This is an update to an earlier post regarding Direct Buy of Richmond. After extensive dilaouge with Direct Buy of Richmond over our dispute they have decided to provide us a full refund of 4,900.

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