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DirectBuy

Pat of Wilmington, DE March 3, 2009

Pat of Wilmington DE (03/03/09)
Direct Buy costs 4500 to join in PA and must join the day you visit the showroom. At that visit you are shown extreme examples of savings. Choices of products offered by the manufacturer are in catalogs and are limited to mostly high end items. (You've seen the commercial where someone saved 7500 on a 15K dining set--Yoh!) When comparing a refrigerator at a local store to the same item on DB website--it was the same price. It is the difference between the MSRP (which is a fictional number to give the appearance of savings) vs. the store price--THEY WERE THE SAME! Sometimes higher at DB.

Then I still had to pay sales tax and shipping to local DB center and pick it up. A lot of things are not sent to your home. On some smaller items you may even have to order a limited amount to get savings. WHAT A RIPOFF! Why did we join? We were planning on building a house and that arrangement fell through. YOU CANNOT CANCEL the membership. You can use DB for 10 years and then it must be renewed.

Paid 4500 3 years ago and have saved 250 total on flooring--that's it!

Atiya of Dupont, WA March 3, 2009

Atiya of Dupont WA (03/03/09)
In March 2008 my husband and I became members of DirectBuy with the anticipation that they would be able to fulfill the services they offered. Although not guaranteed, they claim to offer members elite buying power over the average consumer. We are now regretful that we invested so much money becoming members and their services have failed us thus far. We ordered two bedroom sets for our boys and we were told days later that the order could not be fulfilled because the manufacturing did not have the products in stock.

However, I searched online for the manufacturer and to my surprise was able to order the product without shipping/freight cost and they offered white glove service which freed us from picking up and setting up the furniture ourselves. After this experience we were very displeased with DirectBuy's false claim of esteemed buying power. I vaguely remember a law protecting consumers from false claims such as this; businesses that sale services with false representation- consumers disillusioned by the claims of businesses. I would like to be advised of any laws that would allow us to receive at a very minimum, a portion of our membership fees back.

We invested over 6,000 with no return value on membership privileges

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