Complain about a product or service

Ethan Allen

Dana of Midland, MI November 17, 2009

I have purchased many ethan allen pieces and have been very satisfied with most. One product that was not of good quality, although beautiful, was the Tanchoi bedding. The duvet and shams frayed terribly after a very short time of use. We did not use the shams other than to have them sit on the bed when it was made. The duvet cover was turned down at night and no kids or animals played/slept on our bed.

I mentioned the fraying to the sales lady at Ethan Allen and her first question was - do you have a cat? Yes, I have a cat but it is never on our bed, as I am allergic to it. I would defy her to find a cat hair on it. However, she said she was going to followup with me on this but she never did. I stopped using the duvet cover after a short time.

I just got a good deal on some picture however that were priced an ungodly 600.00/piece. They had been mismarked and were also marked down from there, so I ended up paying a reasonable price in the end.

Kristen of Mount Sinai, NY November 6, 2009

I had dropped the complaint againist Ethan Allen per THEIR request, October 19, 2009. Upon my understanding that they would pick up my dropleaf table and make MY option their number one priority as they have in the past. They picked up the table October 29, 2009 to bring to their service center. Once they received it I received a email stating that the table was heavily used. Which I used the table only for decor purpose.

Now they have me retracting my complaint and now the power is in their court. I am scheduled for major surgery which they are aware of. I know I am not getting back this table in my perfection condition. Nor will I be able to make a determination if I am happy with the job they did since I will be bed bound for awhile.

As of today I emailed Ms. Quinn about the status of the table and she wrote back that it is in service today and she will email me pictures as I requested and scheduled redelivery. I have offered them to keep the table with no reimbursement. They should have ran with that offer. I also have offered 1/3 back of what the table is worth. Why would anyone want to take back a table that is defective?

I do not want this table back it is a lemon like the other three pieces they were willing to take back. I am sure I will be getting a call that the table will be fine in their eyes. Their repair service was very considerate to the condition of the table when it was looked at at my home. Don't fall into the trap and retract a complaint, upon their request, if it is not in your favor just yet. The table cost me 1,149 plus NY state and local taxes.

Jim of Tega Cay, SC October 29, 2009

I purchased a dining room set approximately 2 yrs ago. I noticed some pitting on the table's surface, therefore arranged to have someone from Ethan Allen to inspect the table. The determination was that the pitting was a result of customer wear. I recognized the pitting to be a common finishing issue. The table was used rarely, therefore customer wear did not make sense.

The manager informed me there was nothing further she could do. I asked to speak w/ the Regional Director. The manager explained that Mr. Hoosier traveled, but would make him aware. It's been 2 weeks and I haven't received a response from either.

I then spoke w/ Trish A. w/ customer service at the retail center. She explained that she would request the pictures of the table and provide a second look at my complaint. It's been 1 week and I haven't received a response. The dining room set cost 2000. I've invested thousands of dollars in Ethan Allen furniture, recognizing that it should be "for life" furniture.

Kristen of Mt Sinai, NY October 15, 2009

I had posted a complaint recently regarding my dropleaf table that was purchased at Ethan Allen. Upon speaking with Francine Q a customer service representative,she assured me that the problem will be taken care of. I have a third party repair expert coming to evaulate the crack and dents on the table on October 20, 2009. I should have realized they have returned my merchandise in the past that was damaged and refunded me the full purchase price. I believe they stand by their word and will take care of the issue in my favor as they have in the past. Ms. Q explained that the process they need to follow is company mandated and I understand I need to have patience to get to the result.

Kristen of Mt Sinai, NY October 9, 2009

I had bought 25,000 worth of furniture from Ethan Allen in Setauket NY in 2008. I have had 3 items checked and returned due to manufacturer defects. I had bought a drop leaf table in January 2008 and it was delivered in June 2008. I use the table as a console so i never opened the two sides. I opened them today 10/09/09, to display holiday decor. As I opened the table I hear crack. A 1/4 inch crack and dents appeared when the table was fully extended where the sides meet the middle of the table. I have had enough. I called a customer service rep immediately and now have to go through the process again for the 4th time in less than a year. This process takes over a month. They require a rep to evaluate the issue and try to fix. I feel I do not have to accept the process yet again. This is a 1,150 table. It is getting exhuasting and is very upsetting.

Jean of Stoneham, MA September 6, 2009

I purchased a hepburn loveseat made with grade A fabric, a wingback chair and ottomon also with grade A fabric and an entertainment center. All items were purchased in 2003. Last year, I noticed some tearing in the fabric on the loveseat. I also noticed some finish peeling off the bottom section of the entertainment center. I couldn't believe it! For the cost of these pieces (approx.6,000) of furniture to see this type of problem.

Dan of Canton, GA July 12, 2009

I purchased 4900 worth of furniture on August 31, 2008. I was told by Athena, Ethan Allen sales representative, I had 12 months no interest/no finance charges. I have been making monthly payments to GE Money, but on June 22, 2009 I was charged finance charges of 455.42. THE 12 MONTHS NO INTEREST WAS A SCAM. Athena mislead us to believe we had 12 months to pay for our furniture when we really only had less than 10 months. I have called Ethan Allen to voice my complaint and was told by Athena that GE Money sets the date for finance charges and not Ethan Allen. Do yourself a favor do not purchase anything from them and go where the sales reps tell you the full story. Oh, I forgot to mention we did not even receive our furniture until November 22, 2008. Truly a bad experience and I will take my business elsewhere.

Rea of Ridgefield, CT June 21, 2009

I had a living room furnished by Ethan Allen in 2008. The salesperson did not explain that if the furniture was not paid in full by 12 months then the entire interest accrued will be owed. I had been paying monthly so that it will be paid by the 12 months. At the 11th month I was sent a statement with all the finance charge for the entire period due.Another person answered when called and said that there was nothing that can be done. The credit card company (GE Money) Ethan allen's credit card personnel stated that it is up to Ethan allen to waive the fee.Ethan Allen did want to and I will never buy anything from that company.

MICHELLE of GALES FERRY, CT May 22, 2009

We bought an "L" shaped couch among other things from Ethan Allen about 5 years ago. The cost of the couch was over 5,000. The couch just has a funky chemical -like smell that will not go away no matter how many times we clean it etc.. it is unpleasant to sit on. Wondering if there is a recall on the stuff they used to protect it before we bought it? If we should have it re-upholstered. The couch is in excellent condition otherwise because over the years it has hardly been used because of the chemical smell....noone likes to sit on it!!

Cindy of Calgary, AB April 28, 2009

We purchased 12,000.00 worth of furniture from Ethan Allen in August 2008. The pieces (a Paramount Sofa, 2 chairs, 2 ottomans, a Shawe chair & ottoman) were delvd in Oct & Dec 08. Apon delivery we noticed some problems with skirthing that wasn't lying flat & tufting that was very poorly done (not as shown on the retailers floor or catalogue). Subsequently some of the skirting came loose. We contacted service, they came to the house & adjusted the legs on the furniture to alleviate the buckling in the skirting. That did not correct the problem...they came back & tried steaming...that did not work. They insisted that our carpet in our new house was too thick and the skirting that came loose was also our fault because "it wasn't meant to be yarded on" according to their service rep. I explained that I was trying to 'smooth' the wrinkles with my hand...which they misconstrued to be 'yarding'.

They would not accept any responsibility for the problem. Photos were taken, comparisons made, an independent upholstery co. did an evaluation. The upholstery co. felt the concerns were all valid & agreed that this was not the quality they were use to seeing. They made recommendations to Ethan Allen. A few days later (7 mos after purchase) I recvd a letter from their service dept. saying that they were washing their hands of the situation & that all items met Ethan Allen standards?

I registered a complaint with the BBB in Calgary. Ethan Allen came back with the same reply, but conveniently did not actually address all the concerns. I AM NOT IMPRESSED! I feel we were totally mislead with regards to warranty & customer satisfaction and feel ill that I spent so much on furniture. I made the mistake of thinking they were reputable. I will never make that mistake again. I can't believe that they can turn a blind eye and get away with these sort of things!

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