Complain about a product or service

Fortunoff

Maria of Roselle Park, NJ October 9, 2009

Before Fortunoff close for business I returned a piece of jewellery and I picked another one for less expensive, plus a credit 26.75 ( gift card) to use any time. Now that my balance is 175.00 with no finance charge, but if not fully paid before 11/20/2009 finance charges dating back to the date of purchase will be added to my account. I would like to use 26.75 toward to my balance.

I spoke with a customer services representative and also with a supervisor Mr. Bob M. and told me that can not be possible to do. I understand is only 26.75 but is an amount that I can use toward to my balance, is my money! and I think is not fair. I will really appreciate your help. I would like to know if it is possible to do this.

lorraine of garfield, NJ July 17, 2009

I purchased a ottoman and they sent wrong color. I returned it and they never sent new one because they went out of bussiness. they gave me a website to follw a claim but it does not work

Shiri of Roselle, NJ July 16, 2009

I have a 200 Fortunoff gift card that i would like to claim. i understand that all fortunoff stores are closed but and the website and customer service line are no longer in service. I don't think it's right that I lose the 200 and would like to get that back in form of cash.

Mary of Tuckahoe, NY June 3, 2009

I received two gift cards worth 100 for Christmas 2008 from Fortunoff's Store. After reading about their bankruptcy in late March, immediately went to the store to redeem. Was told I missed the deadline of March 8 and they are no longer valid. Is there any recourse and/or filing with bankruptcy firm to get monies back. Please advise.

Nicole of Chester, MD May 29, 2009

I got married almost 2 years ago and although the wedding was in Maryland, I registered with Fortunoff since my whole family lives in NJ. I haven't used all of the gift cards up yet since we don't live in the area and have pretty much run out of storage space in our tiny condo. Fortunoff sure sent me emails and letters about buying things from my registry after the wedding, but not a single notice of their closing or refusal to accept gift cards. What a Rip Off.

A'Dita of West Hempstead, NY May 4, 2009

Received a 100 gift card in January 2009 and I can't use it less than 2 months later. loss of money, plus humiliation for relative who gave the gift card & is unable to replace it due to loss of income.

a. of cedarhurst, NY April 29, 2009

about november 2008 i purchase living room set using my debit card for dekivery march 13, 2 weeks prior to this date i called fortunoff and inquire for the delivery and the person i spoke to assure me of the delivery date. when i heard from the news that they are on the process of bancruptcy i went to the store in westbury and inquire about the delivery, the sales lady inform me that the company cancel the delivery. she check on the computer that the particular style never arrived.

i called the the debit card issuer (td ameritrade visa) cant do anything since a debit card was used and consider as cash. when the card was used i did not use my pin number which is the usual thing one uses with debit card.

MARIA of FLORHAM PARK, NJ April 26, 2009

I purchase patio furniture and umbrella from fortunoff and it was delivered but now the umbrella is broken and their are other defects in the furniture. I was told I had a one year warranty and it is within that time frame. I also have a deferred payment due on 8/1/09. I don't want to pay it unless they can replace the damaged products.

Toni of Morristown, NJ April 26, 2009

The jewelry department would not honor a 50.00 dream gift card purchased from Fortunoff. The bankruptcy court should never have allowed Fortunoff to get away with defrauding the public by not accepting gift cards while the store remains open... The only answer Fortunoff employee was able to give us is that they were not allowed to accept gift cards beyond March 8th date. If they are still accepting money for sales/purchases they should be forced to honor gift cards... What a scam.

50.00 monetary loss, not to mention the lack of trust and confidence in Retail stores to provide honest service to the consumer.

Amber of Basking Ridge, NJ April 7, 2009

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