Complain about a product or service

Furnitureland South - Substitutions

Furnitureland South
• Wrong color
• Defective merchandise
• Delivery problems
• Substitions/"not in stock"
• Employee responses

Kathleen of Bishop GA (7/14/03):
We purchased $16,000 worth of furnishings from them in May of 2003. When delivery time came around all of a sudden three chairs were much higher in price than our signed contract price. Furnitureland South says that if we don't pay the higher price we will lose our deposit! They never contacted us (they say they emailed us but it was never recieved). If they had contacted us I would have cancelled the order because 2 of the chairs were about $300 higher than the price we contracted for! I am outraged!

We are devastated and don't really know how to proceed. No "higher-ups" will return our calls. We are out the money because we will not give in to extortion.

Steve of Durham NC (4/30/03):
My wife and I bought $7,000 of furniture the first week of Jan. 2003 and paid 2/3 of the price in advance. We were told the wall unit would arrive in two weeks, the two leather rocker-recliners in four weeks, and the sofa and love seat in 3-6 months. After two weeks we got a call that the wall unit we ordered had been discontinued and we needed to pick out something else. I live 1 1/2 hours from the store. They said no problem, they would send me brochures.

It took me and my wife 3 trips to pick out our furniture, and there was no way we could pick out something in a brochure. They sent the brochure anyway, and it was nothing like the unit we had picked out. We cancelled the order on the wall unit and got a refund. 6 weeks past and the recliners had not arrived. we called. They said two more weeks. We called after two weeks. They said two more weeks. Finally, they arrived the first week in April, 2003 - 3 months after the purchase date and more than two months late.

They weren't what we ordered but we decided to keep them since they were close and we didn't want to wait three more months to get replacements. Three months have passed, so we called about the sofa and love seat after we got an email saying it had "arrived" and someone would contact me shortly. Two weeks went by. I called and asked when they were going to be shipped. I was informed they had not become "ready" until last week. It seems like "available" and "ready" mean entirely two different things at FLS. I asked why didn't i get a call like the e-mail said since the furniture had been "ready" for over a week now. They said they were running behind, and perhaps they were busy calling people who had been waiting longer than us!

I shared my story with a lady I met in a business meeting in Charlotte, NC, and she said she had the same experience and waited 6 months to get her furniture!

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