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Yvonne of the Bronx writes:
I purchased a livng room set for $1300 and the delivery
was made on 3/10/00. The store was contacted regarding that
the furniture had been damaged during the delivery,and my husband
was told that the damage would be repaired within two days of
delivery.
I have made several attempts with
the store salesperson,and I was told that it was beyond her
control. I've been given the runaround, and the salesperson
told my husband that she couldn't talk over the phone, because
she had customers in the store. My husband was given several
dates as to when the damage would be rectified, and no repair
has been done as of yet.
The furniture is ripped at the seams
and the legs are all scratched. I was told that a man would
come to my house and "paint the legs and they would look like
brand new". I also stated that the furniture was ripped at the
seam, at which I was told to speak to the salesperson because
they had nothing to do with repairing furniture. This is new
furniture and should not be in the condition it appears.
I am not satisfied with the quality
of the merchandise, and once the store got there money, they
do not seem to care of our complaints on the matter.
Yvonne should sue the store in
Small Claims Court.
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