Hampton Bay Patio Furniture Reviews

I purchased a 5 piece patio set that I loved the chairs are still fine but after 1 1/2 years the patio table finish started to peel off and then got rusty underneath. I found an auto painter who looked at it and thought he could sand it and repaint it one of the tones of the mottled/antiqued finish. He called me and sent photos that the table was worse than we thought and had multiple damaged areas underneath and near the umbrella hole hinges/bolts. I’m seeing in other reviews that rust isn’t covered in a warranty so I guess since that’s the major complaint everyone seems to have and there’s nothing else that could go wrong with a metal table Hampton Bay assumes no liability. I love my chairs and of course I can’t find a matching table but a coordinated color would work. Would love to hear from Customer Service. I’m enclosing photos.

I purchased pewter Ashbury five piece set from Home Depot three weeks ago. I live in Florida and it rained and when I tilted the chair so the water can get off my cushion because it retains water and I tilted i the chair all the rust came pouring out of my arms of the chair. Then I looked at the arms and the welding and there was also rust present on the outside of the supposedly powdered coated furniture. Never buy Hampton Bay products again. There are dozens🤣🤣 of poor reviews on this product rusting!!!!

If I could rate the patio set and service received from HB a zero I would. The set in itself is pretty, however, as noted by previous purchasers, it chipped, rusted and stained my new resurfaced patio. I was further insulted by the tiny tube of touch-up paint mailed to me and an offer of 10% off accessories. All cushions became rust-stained as well. Funny, I also bought around the same time an outdoor dining set from Lowe's, which to date is going strong and no rust. I'm about 15 cans of Rustoleum in and new cushions and the set still will not stop peeling. Do yourself a favor, don't buy this garbage, at least nothing metal, because you will have the same experience, unfortunately. HB will tell you that you must have the set garage kept and out of the elements...it's outdoor furniture!

If you have all the pieces of a Hampton Bay gazebo in the box, you are really lucky because there is no entity that sells spare or replacement parts for their poor quality gazebos. And worst, even Home Depot that owns Hampton Bay, knows who is the real manufacturer of these gazebos, so even Home Depot customer service can not help. I was unable to find anyone who can sell two small corner connector parts for the gazebo I bought, so I had to trash the rest of the Hampton Bay gazebo. Zero customer service.

Terrible Terrible Purchase!! I purchased a 7 piece Hampton Bay patio set from Home Depot in May 2024. I treated myself to a new patio set because I had a new cement pad poured for entertaining, etc. I assembled the set and placed it outside on my new patio. After one rain, the chairs filled with liquid rust and when I moved the chair, it leaked out on to my new cement pad. It stained my brand new patio! All of the chairs are doing it.....I can't sell the set because I certainly would not want someone else to experience the same thing. Even when it is not raining, there are rust stains everywhere on the cement where a chair (6 chairs) is sitting. There is also dried rust leaking on the outside of the chairs. Solution....1) have a new pation patio poured 2), patio set goes in the dumpster. So angry and disappointed.

I’ve had my patio set for one year now. However the issues began last year immediately after purchase. Numerous defects such as scratches, stains from water (I couldn’t believe my eyes). How can an outdoor patio set not be resistant to water? Anyways I contacted Hampton Bay and they took no responsibility nor provided any support or discount for the overpriced furniture. A year later after unpacking the patio set from being stored for the winter there quite the amount of rust already! Their furniture is very nice looking but poor poor quality and over priced.

To begin with, today I learned that Hampton Bay Furniture is owned by Home Depot. However, in so many ways, Home Depot (HD) has become "absolutely ridiculous." A dissertation could be written about HD services but, for now, I'll stay with the issue at hand. About a month ago, I purchased 2 "Rosemont Light Brown Steel Wicker Stackable Outdoor Patio Lounge Chair with Putty Tan Cushion." The price per chair was $129.00 plus tax, totaling $274.13. However, this is where the pricing insanity comes into play. Today (6/18/24), I decided to purchase two additional cushions, but the cost for the two additional cushions is almost just as much as the cost for the two chairs with pillows.

The cushions on my patio set are burning up. The set was purchased last year. We first noticed one cushion bubbling up. We thought it was just a freak occurrence. We recently put the cushions out for the summer season. Not only did we burn our legs on the cushions but we now noticed they are all pretty much melting. I reached out to Home Depot last year with the first occurrence. Was met with a very nasty and unhelpful representative. I didn't pursue the issue because it was only one cushion.

After a year of owning the metal dining set and seating set, both units paint chips and rust everywhere, cushioning in great shape. Tried to get Home Depot to help as that was who I bought it from but to no avail.

My husband and I purchased Hampton Bay outdoor patio furniture from Home Depot. We have owned it for four years. Last year we noticed the wicker backing was breaking apart. We contacted Hampton Bay to see if it would be covered under warranty. It was a month past the date of purchase and they would not do anything. We kept our furniture inside during bad weather and during the winter. This year, the wicker back of another chair completely broke off and chair is unusable. I hate to put the set in the landfill as the cushions are in good shape.