Complain about a product or service

Huffman Koos

Saradhi of Lake Hiawatha, NJ October 19, 2009

I bought a new bed set (wooden Frame, box and a mattress) in May 2009. It was delivered as mentioned, however part of the deal I accepted to get the Used box (Both frame and Mattress are new) to cut down some cost. They have delivered the box which was infected with bed bugs and after 4 months I realized there are few bed bugs and that spread completely. It affected my wife.

When I complained to Furniture company their response was very poor and they have not provided any service or not provided any replcaement as it was confirmed Box was affected by bugs when it was delivered. Personally I don't recommend not to buy from Huffman Koos. I have to respend on buying another bed from a different furniture shop and spent 200 bugs for medical treatment. We sufferred for 2 months to feel better at our home.

Chana of Lawrence, NY July 30, 2009

I bought a living room set from Huffman Koos before they went out of business, which had a warrantee from the manufacturer. Shortly after the original company went out of business, when I owned my furniture only 2 1/2 years, I woke up one day to find that the sofa was sloping down on one side, which was sitting right on the floor instead of up on the legs. Looking carefully, I saw that the wood frame cracked. Without a store to contact, I notified the manufacturer who refuses to acknowledge their responsibility. Since I live alone, I'm aware of every time the sofa was sat on and attest that it was never dropped, as the manufacturer insists. Neither did anyone jump on the furniture. Based on the fabric, you would think it's a brand new piece. Instead, I have a very expensive piece of garbage.

Joseph of Jackson Heights, NY July 25, 2009

On the 3rd of May i entered this furiniture looking for a dining set and couch set i found both. the couch set was delivered within 10 days and the dining set was out of stock and would take a few weeks to re stocked i had no problem with that when it finally arrived they gave me a delivery date. On that date i waited and waited and no one came i called the store only to be told the dining set had broken on the truck they gave me a new delivery date which was about 3 weeks later and i excepted once again i took the day off from work only to be called again at the end of the day and have them tell me the same story. they once again wanted to reschedule but i said forget it. the next day i went to the store to get a refund and they told me it would take a few days to be credited back to my credit card its now been 3 weeks and ive heard every possible story and have gotten no where.

J. of Succasunna, NJ June 19, 2009

I purchased a 9 piece dining room set from Huffman Koos in Rockaway, NJ. I wish I never did. Hufmann Koos in a former incarnation had been a quality outfit and had good customer service. That is definetly not the case after Moda purchased their name. The name is the only similarity to the past. All the pieces were in their warehouse except for a china hutch which would be available in 2 weeks. Delivery was arranged and when the furniture was delivered the hutch had damage so the driver told me to refuse delivery. Within 10 minutes I also discovered damage to the table which I reported within minutes to the warehouse.

Arrangements were made to deliver a "new" hutch and table. The evening before delivery I received a call from the warehouse manager saying he looked through the couple of pieces left in the warehouse and they had some minor damage, but would bring them by to see if the would meet my approval. The furniture arrived and I was asked to come out to the truck where they pulled out the table and china hutch. The hutch had multiple issues as did the table. They were worse than the pieces they were to replace. I refused delivery. Turns out this is a discountinued set and the brought the best of what was left.

Now after multiple attempts to get a refund including stopping into the store and talking to Sam Davis as well as the corporate customer service manager Diane Reskowski I have got nowhere and now promised return calls are not being received. One call offerred to send up the hutch from a store they have in North Carolina. I did not buy floor samples and refused a third attempt. The customer service I have received is deplorable.

Halina of Livingston, NJ June 8, 2009

I get regular updates from Consumer Affairs. I just noticed some complaints regarding Huffman Koos, and I am not surprised. This Huffman Koos is Not the same company as the one that sold off its furniture because of bankruptcy. Moda Furniture bought the name of Huffman Koos. There were a lot of problems with Moda Furniture. The sales people lied and thankfully I did not have major problems with the furniture, only minor ones that were never corrected. There was a problem with a piece of furniture that should have been replaced but never was replaced, and never correctly repaired. Our problems were as follows:

We ordered a bedroom set and the platform that was delivered for the bedroom set was not the same one that was in the showroom, it was from another similar set. The current platform has sharp edges, while the one we ordered had rounded edges. The service people took pictures and it was confirmed that this was the wrong platform, but it was never replaced, no matter after how many services visits, telephone calls and emails. Also the dining room set was never delivered on time and when it was delivered, the color of the fabric of the chairs was the wrong color. However, this ended up being a good error since the color that we got was nicer than what we had ordered (and were never advised that there was a choice). In addition, we were told that there was no china cabinet for this dining room set. When my husband went back to the store at some point, the china cabinet was in the show room.

My husband bought the one in the show room and we were promised the correct hardware for this piece. It took months of phone calls, and finally after one of the service visits, the person was able to find the pieces among the loose hardware in his tool box, but we had been told all along that the hardware had been ordered and that they were justing waiting for it to come into the store. Apparently it never was ordered. In addition, one of the chairs had a defect and the chair should have been replaced. It never was replaced but the service person was able to at least paint the portion that was defective and it is not that noticeable. We also had ordered another bedroom set where the mirror for the dresser was damaged in shipping and should have been replaced. Apparently this was a discontinued set and we were promised a credit because the mirror (wood portion) was not able to be repaired correctly and is noticeable.

In addition, the service person painted the mirror itself also and now there is clear paint on the mirror itself. Moda should have either taken back the mirror and given us our money back for the value of that piece, or given us a credit for delivering a damaged piece. When we had ordered the furniture, we had put a deposit on the furniture and were told that the balance would be interest free from GE Bank for six months. However, when it came time for shipping the order, we learned that only a portion was put toward the zero percent financing and we had to pay an additional 1,600 otherwise the furniture would not be delivered. We were told that we were not approved because of our credit, however the sales person never told us this at the time of the order. However, we have excellent credit and have always been approved for anything we purchase and have not ever had then or now any problems with credit approvals.

The sales person apparently only put in for a portion of the amount toward zero percent financing and lied about the amount that was being financed at zero percent interest. For over a year I spoke with and emailed customer service at Moda and had numerous service people come to service the problems, and they were never taken care of correctly. In addition, ALL the service people complained about Moda and that they did not stand behind the furniture they sold and one of them told me that they were very sorry that they ever started to do business with Moda. In addition, he told me were very lucky in the problems that we had because other people had worse problems than our problems. The customer service at Moda was terrible because nothing ever got resolved. We ordered a lot of furniture and were very lucky that our problems were minimal.

However, the furniture that was being sold was cheap furniture and some of it made in China and not in Italy as marketed by Moda.

Zoran of Butler, NJ June 3, 2009

We purchased a dining room set which included 8 chairs. Each chair has a crack on all arms after only having them for 3 months. Almost six months later after my original complaint they tried to fix them and failed miserably. Huffman and Koos will not give me a refund as a I demanded from the start- they explained they can fix them but the outcome was not satifactory. I have pictures to prove them otherwise and they reviewd them and said it looks normal- that comment is beyond me- they look terrible.

Evy of FLushing , NY May 7, 2009

I purchased a bedroom set using an outside company but the manufacturer was Huffman Koos. I was told that all pieces were in stock and the entire set would be delivered in 2-3 weeks. The set was delivered (all pieces were damaged) by Huffman Koos minus the Armoire. I was told that the Armoire was on back order and that I would recieve in 2 weeks, They lied about the delivery date and after 4 months and countless phone calls I was told it would take another 60 days for the Armoire to arrive.

That is when I demenaded a full refund and the VP of Operations for the Northeast, M. Salizar offered to swap the bedroom set for another so he would not have to give me a refund. He sent me on a wild goose chase to a Huffman Koos location in my area where he insisted that a similar bedroom set was on display there and if I liked it I would get the full set in 2-3 days. My husband and I took the afternoon off and went to the location only to be advised by the salespeople that the bedroom set I was looking for was discontinued and has been for a while.

M. Salizar would not answer the phone when my representative called to find out why he would lie to a customer and offer them something that did not exist. He would not return calls and washed his hands of the whole matter. It is a disgrace that an employee with such a high position with the company would treat his customers that way. I had paid in full for the set and the delivery fee as well which they refused to acknowledge.

Michael of Kerhonkson, NY March 7, 2009

I received a night stand damaged on 2/07/09. I spoke to her on 2/09/09 and was assured that it would be repaired or replaced. I called on 2/19/09, 2/26/09 3/05/09 and 3/06/09 and nothing has been done to rectify the situation.

Mark of Franklin Square, NY November 25, 2008

Mark of Franklin Square NY (11/25/08)
I bought furniture from them when the name was Moda furniture. This was almost 2 years ago. The sofa came damaged and the delivery men told the company it was damaged they never came to fix or replace and they still never answer the phone. Huffman koos says tough luck and hangs up the phone on me. The table was damaged too.

David of Valley Stream, NY November 19, 2008

David of Valley Stream NY (11/19/08)
My wife and I purchased a coffee table on September 20, 2008, from the Huffman Koos furniture store at Queens Blvd, New York. We requested delivery on Saturday September 27, 2008. On Friday September 26, someone from Huffman Koos left a message that the coffee table will be delivered between 6:00pm and 8:00pm on Saturday the 27th. I waited all day Saturday but received no delivery. Sensing a night time delivery was unlikely, I called the store at 6:00pm. I was assured 100% the coffee table will be delivered. At 8:05 pm I called to report that the coffee table was not delivered and that no one called. The store had closed so I left a message.

On Sunday the 28th I called the store and the representative I spoke with had no clue why my coffee table was not delivered. She claimed she was investigating the matter and I narrated my experience on Saturday. I also gave her my cell phone number to call me to make arrangements for delivery after 7:00 pm Monday to Friday since they were willing to delivery during those hour on Saturday. On Monday September 29, I called Huffman Koos delivery department spoke with the Manager whose name sounded like Keith. I again requested that arrangements be made for delivery after 7:00 pm Monday to Friday since they where willing to delivery during those hour on Saturday. He stated he would do all he could. I gave him my cell phone number to call me and advise his delivery plans.

 By Friday the delivery Manager had not called. I called the Store on Saturday and found that no delivery plans were made. After several phone calls back and forth. I requested a refund since Huffman Koos failed to deliver the coffee table. Hadiya, the receiving agent at the store agreed to fax me the refund papers to sign and fax back to her. After about 4 hours I received a fax with the wrong amount (178 instead of the 385.88, we paid). My wife and I drove to the store and were told that the wrong documents were faxed to us in error and given an invoice for the refund indicating the correct amount. The receiving agent also gave us the phone number to the corporate office to follow up regarding the refund.

On October 23, 2008, I called and spoke to the manager, Sal about my refund. He promised to do all he could to send my refund. I called twice on November 3 and Spoke with Vasela and Marie. Marie promised to handle it and gave the name of Maria at corporate headquarters. I called Maria who promised to investigate and called me back. Maria never did. On November 10, 2008 I called and was told by Hadiya that my refund check was in the mail. I looked at for the check in mail but received nothing.

On November 19, 200 I called to speck with Sal. This time Sal claimed that the person who cuts the checks is out of the country and incidentally was expected back the following day Thursday November 20, 20008. It has become abundantly clear in light of the foregoing that Huffman Koos and its staff have no intention of delivering my coffee table or refunding my money.

I want my money back with interest given the lies, deliberate information and pain my wife and I have been made to go through.

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