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Huffman Koos

Huffman Koos
• Bankruptcy Proceedings "Unfair," Attorney General Charges
• Breuners, Huffman Koos, Good's Furniture Chain Declares Bankruptcy
• Consumer Complaints

Todd of Fairfield CT (7/21/04):
I am an outraged citizen who needs help in getting my money back from Huffman Koos. My wife and I purchased a couch from the Milford, Conn. Huffman Koos store (owned by Breuners Home Furnishing) three weeks ago. We opened a Huffman Koos charge to purchase the couch and the credit department (rightfully so at the time) charged 30 percent of the total purchase price ($800), which we paid by check, to get the order started. The balance, $1,897, was to be applied after delivery.

Delivery was expected the last week of August 2004. Two days after mailing the check, however, I learned the store had gone bankrupt, so I called my bank and stopped payment on the check immediately. Unfortunately, Huffman Koos had already received the check and credited the account. (It is typical for credit companies to credit accounts ASAP when a check comes in; however the check was not cashed in at my bank yet, so the “stop payment” applied.) Despite canceling my order and stopping payment, Huffman Koos will eventually charge back the $800.

I went to the Milford Huffman Koos for help, where they gave me paperwork indicating the canceled purchase and a credit of $800. HERE’S THE CATCH – The Huffman Koos credit card company will not recognize the credit from the store and is still charging me the $800. I will not be receiving the couch, yet they are making me pay the $800. How is this fair?

Luise of Stony Brook NY (2/22/03):
Purchased leather sofa set (sofa, loveseat and chair) in November 2001. Six months after delivery, leather started to crack, non-leather components became visible, and arms became flat. We did take out furniture insurance, which states care over lifetime of product. Several times company came to home and examined. Please note, this took the company over the entire year (2001) to come visit my home but they would not fix. Each time we called, the appointment would take a miminim of 6 to 10 weeks before they came down.

Damage Resulting: $2000 spent on a sofa and loveseat that do not meet expectation of wear,look, and feel.

Jeff of Rutherford NJ (9/30/02):
Ordered a couch by Lane, was told should take 4 weeks, we scheduled for 5 weeks just in case. Couch never showed up on delivery date, nor were we called by store, we had to call to find out the couch was not in yet. They never even called to reschedule, when we called to complain, and ask where exactly our couch was, the response was rude and short. All we wanted to know was, has the manufacturer delivered it to the warehouse or not and how much longer will it be, and their response was, "maybe you should just cancel it."

So instead of apologizing for the delay and poor customer service, and trying to make up for it by placing a couple of calls and letting us know when it might arrive, they just recommended that we cancel the order.

In the end after waiting 7 weeks, the order was canceled, no explanation was given, and we have to begin searching for a new couch at a new retailer, and again wait the predetermined amount of time.

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July 5 2008

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