Complain about a product or service

Huffman Koos

Edith of Clifton, NJ September 1, 2008

Purchased furniture on July 4th 1) Store affirmed all pieces available for delivery. 2) Scheduled for furniture delivery between 6 and 8 - Instead they came at 2:00 PM and had to reschedule. 3) When furniture was delivered - delivered damaged and incomplete. 4) When asked for refund - spoke to Manager - Samuel Davis who said we would receive our refund which we were entitled because of their errors and has been giving us the run-around. Have spoke to the following: Store Manager - Samuel Davis Corp Office - Diane Corp Office - Mike Salazar - who said that we are entitled to full refund and would put in the request. Corp Office - Left numerous messages for Anthony Menham - owner which have not returned our my call.

Robert of Whippany, NJ September 21, 2005

Sofa collapsed in middle under normal wear and the wood frame is separating. Purchased 10/5/04.

Michelle of Oceanside, NY September 15, 2005

I purchased a couch 7/8/04. I gave the slaesperson measurements, etc...When I rcvd. it it was the wrong size. I immediately tried to call Huffman Koos, and they didnt answer the phone. I soon found out they were bankrupt. They told me they couldnt help me. I waited to be billed and told the billing company of my troubles, they filed a claim for me. They said they would investigate it. Then they said I had to get estimates to fix it. I couldnt because no matter who I called they wouldnt go near the couch. The couch would have to be cut and re-upholstered to be fixed. So they denied my claim, and told me I had to pay otherwise they would put it against my TRW. I have been paying the minumum of 15.00 ever since. Now the couch is ripping at the seems. I originally purchased an extended warranty. They told me to fax them something in writing, I did. Still no response, and that was 8 weeks ago.

Afrodite of Setauket, NY August 5, 2005

I ordered furniture from Huffman Koos at 8:45pm on a Sat. night and gave a deposit of 800.00. This was in the summer of 2004, I believe in July. I cancelled that order the next morning which was within their 24 hour cancellation policy. I asked for my check back but was sent a check made out to me from Huffman Koos instead. The store went into bankruptcy shortly thereafter. Now a YEAR later I received a letter from a lawyer in Philadelphia stating that I should send that 800.00 to them because when Huffman Koos sent me that check it was within 90 days of them declaring bankruptcy. Why should I? I did nothing wrong and cancelled an order on furniture that I never received. I cancelled that order within the 24 hour cancellation policy of the store and it was BEFORE they had filed for bankruptcy. I have ten days to respond to this letter and I don't know what to do. I don't even understand their letter and I refuse to pay a lawyer money to explain it to me.

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