Huffman Koos Reviews

I just wanted to say that my experience was wonderful. I ordered a 6-piece sectional, fireplace, and dining room set. The salesman was great and gave us a great price for the beautiful furniture we purchased. We paid in full, and they scheduled my delivery right away because they had everything we ordered in stock at their warehouse, and 2 weeks later I had everything delivered and set up without any issues. Thank you, Huffman Koos, and thank you to the wonderful staff, including customer service, who made sure we were updated and made us feel comfortable. Love this store. Highly recommended. Queens location.

We purchased a custom couch from this store on June 24, 2025. Because it was a custom item, we were required to pay up front. The estimated delivery date was 8-12 weeks, which puts us at approximately August/September. In the month of August, we followed up on an ETA for the delivery and were given an estimated of mid to end September. That came and went. We visited the store for an updated, where they gave the impression the staff was all new and it seemed quite clear there is some sort of issue going on behind the scenes.

On NOV 1,2025 Bedroom set That I ordered did not come complete missing two pieces. Delivery men left all debris in front of my house until I insisted with Pete their manager. Stressed and aggravated I told Dominic service manager (whom I had spoken to about my concerns over the bad ratings/reviews of Huffman Koos {and assured me those were old reviews) I did not want the furniture and wanted nothing to do with this store and not send the missing items. I had paid in advance 3688.80 dollars. Please pick up the delivered items and refund the money I had paid in good faith.

I ordered a queen bedroom set, but instead of the expected queen-size, I received a king-size set. When I called them, my calls only went to voicemail. After many attempts, I eventually reached someone—but that person had no idea where my set was. They claimed they would find it, yet it took them another three days to respond and then an additional week of waiting without any clear update. Because I was promised delivery, I had already removed my old bed. Now I’m left with no bed at all—no old bed, no new delivery. They didn’t care about the impact of their mistakes. In my experience, they are crooked and have zero respect for their customers; I’ve never encountered a worse company.

If I could give this place a zero star rating, I would purchase a couch on December 27, 2024. They told me it would be four weeks for delivery now going on about eight weeks and still no couch. You call customer service. Nobody picks up and when they do answer they give you the runaround. Spoke to someone today and they told me now it’s going to be mid March before I receive the couch. The manager there is horrible. Doesn’t keep in touch. Typical sales person. All they care about is making the sale and getting their money. Worst furniture store ever.

Updated on 03/16/2025: I ordered a bedroom set in oct, it was delivered as said. We got it Dec 23. Their policy is inspection before it gets into your house. Once it's in, it's yours. My furniture was missing a bed frame, a night stand and every part I did receive was damaged. I wanted a full refund and they would not budge, their compensation was they ordered me new furniture. That was nice of them and I fought for an $800 rebate. I still didn't receive my furniture. My dresser and nightstands are coming on March 27. Still no word of when my bed is coming in. Buyer beware. Sales rep and customer service did the best they could.

Purchased an L shaped couch about 5 years ago. Recently cleaned the pillows on the couch and found fluff when I unzipped the pillows. Is it normal production not to enclose the fluff with material? Locks like insulation.

I recently moved into a new apartment and needed to furnish the entire space. Thanks to this furniture shop, the process was a breeze. Their wide selection made it easy to find pieces that fit my style and budget, and the delivery was quick and efficient.

Good designers and decorators with great creativity, really appreciate the work and the varieties of furniture available in the store. Also appreciate timely execution. Much appreciate the behavior of the entire team. Best of luck. Keep up the good work!!!

Excellent!!! The services provided by the store were smooth and satisfactory. Products delivered were of good quality, robust and strong. We purchased so many products from this shop and we would recommend it to everyone who needs quality and decent looking furniture!!!