Complain about a product or service

IKEA

Ede of Brantford, ON August 18, 2009

Bought an entire kitchen in July, paid in full, cash, our order was guaranteed. We had to wait 2 weeks for it to come from Boucherville, "as it's in stock", but needs to be packed for shipment. It was shipped to Stoney Creek "Flat Pack"; we picked it up. Only to get it home, unload and counted, only to see 4 pieces missing. We reported the missing parts on Aug 1, 2009. Didn't get a return call from customer service until Aug 12 or 13, and that was after I repeatedly called. Ikea offered to replace the missing pieces in a different color as the birch is not in stock and they cannot find any.

I advised them to replace my entire kitchen, as I will not have mismatched cabinets in my new kitchen. We placed the order, were guaranteed the stock and paid for it in full. We are still waiting for a call back and it's August 18. I again contacted Ikea yesterday and was left on hold over 45 minutes. As far as I am concerned, they can send a truck to my house with a certified cheque to return the over 2600.00 we paid and to take back every piece of the kitchen as it's useless.

Chris of Newton, MA August 12, 2009

IKEA took order and was paid. They never delivered the furniture - they say the consign deliveries but their delivery agent cannot locate furniture and is unable to deliver. IKEA refuses to make this their problem - they make it the consumer's problem

Alex of TorrANCE, CA July 28, 2009

I purchased a wall unit from IKEA on 7/26/09 and after taking it home I discovered that item had a defective part. I brought back the item to the store and I was told that since the item was opened it cannot be taken back. I stated to the manager that the item was defective. I was told that according to their policy they will not take the item back even if it is defective.

IKEA hires highly un-professional sales people and their managers that work on the floor are highly incompetent and not helpful. I have been shopping at IKEA for the last 10 years, after this experience I will NEVER EVER AGAIN buy anything from IKEA. They do not stand behind their products and yet they care less about keeping their customers happy. They are rude, they over charge, and sell items that if don't work they will not take back.

karen of london, United Kingdom July 26, 2009

i am a good customer at ikea or should i say i was as i will definately not be shopping there again i bought some bedding that was reduced from 39.99 down to 15 pounds yet when i got to the till they still charged me full price i carnt see why if items have been reduced why then does the cashiers on the till do not no the items have been reduced and want to charge you full price it seems to me that the right arm doesent no what the left arms doing and i found the staff very rude and unhelpful.

Sarah of Cupertino, CA July 15, 2009

I shopped today with my 3 small children at Ikea. I arrived at the checkout and the girl sullenly told me to put my things on the belt. As two of the items I wanted were not priced in the store and the one price checker that I could find was not in service, I asked the cashier the price. She rudely told me that she would tell me this time but that she was not allowed to check prices. How strange. Then she reached for the skillet that I had chosen and told me quite simply that it was the display model and that I could not purchase it. No where on the skillet did it say that it was a display model. I asked her what should I do as the skillet was the main reason for my trip. She shrugged her shoulders and said I would have to return upstairs and get another one. I was astounded as I have never shopped anywhere where they would have such little disregard for taking money from a customer or customer service.

I decided to speak to a manager. At this point I have had to return all the items back to the cart. About ten feet past the cashier was another sales assistant who I approached to find out where I could speak to a manager. They then start calling for security because I have crossed the checkout line without paying. I was totally taken aback. The second sales associate sided with the first one. When I explained how difficult it would be to take 3 children all the way back to collect another skillet, she simply told me that I knew it was a self-service store and I should have made child-care arrangements. Unbelievable. I told her that I was made to feel like a thief (all this time I am standing less than 10 feet from the checkout) and she told me that thieves do come in the store. How offensive! Finally I left the items at the check out and found a Manager who was very pleasant and I had my items rung up by a lovely girl who smiled, offered me a bag and seemed a genuinely nice girl. What a disappointment though. This claims to be a family store and it is far from it. Items are poorly labeled and assistants refuse to tell you the price. The only management is after the check outs.

Angela of San Jose, CA July 10, 2009

I researched a product online (Lots 4 pack mirrors, 12") and found them at IKEA for 4.99 per pack. I went to the store to purchase them because it stated online that this item in not available for purchase online. At the store the list prices was 9.99 (double the price). I purchased them anyway thinking that they would give me a price adjustment but they did not. They stated that online there is a disclaimer which states that the actual prices may be different in the store. So, they advertise it at 4.99, tell you you can only purchase at the store but then tell you each store can set ther own price. Then why are they advertising any price online?!

When I spoke to cusotmer care they stood by their "online disclaimer" wouldn't let me speak to a supervisor and said I had to go into the store to speak to a manager. When I asked how to get the 4.99 price they said I would have to shop at other stores to see if they carried at that price. The closest store to me is this one which is already 20 miles away and I refuse to have to go further!

JOYCE of WINDSOR, ON June 11, 2009

On 08/24/09 I went to IKEA CANTON and purchased a set of builtin cupboards.On arriving home in Windsor Canada I checked our order and found that we had been charged for an extra shoe ORG @ 50 I got on the phone immediately and called IKEA to let them know I was charged for an extra shoe org I didnt receive I was told I would have to bring in my bill receipt so that it can be rectified I told them unfortunately the lady that did our order at the till was ready to close and kindly said she would put us through before she went for her break as they were very busy ,she was in rather a hurry to get finished,and made a mistake by ringing in an extra shoe org.

Anyway when on returned on Thursday 6/04/09 to get this sorted out I was very rudely and unfairly treated and TOLD according to their tape it showed that I had bought 2 the manager kept saying that it was on the cart the more I told him it was the doors on the cart and not the shoe org as that was with the rest of the smaller things on the counter before they were rang up last.He kept telling me according to the taped picture he produced I had got 2. I told him I was most upset with his attitude and told him this is the last time I will deal with Ikea and that my answer to anyone wanting to go there to make sure they CHECK their order before leaving as they ( IKEA )cannot be trusted to honour their MISTAKES no satisfaction at all from Ikea Canton. I can produce pictures of all the items I bought from them in the cupboards we have put together.

I can assure you I am not a liar and dont like been accused of stealing items and can prove I only got one shoe org.and not two.

Eugene of Pleasant Ridge, MI April 26, 2009

I purchased 3 Poang steam bent chairs from Ikea with an alleged 25 year warranty. When a couple of the runners started de-laminating I returned them 60 miles to the store where I purchased them. The store presented me with 2 used replacement runners which I then stored in the attic until it would be warm enough and dry enough to sit out on a covered porch.

When I pulled them down from the attic to re-assemble and use the chairs I discovered that one of the runners was for the wrong side and could not be reversed to the other side. I took it back expecting a small problem on a 90 chair could simply be resolved. Instead the department manager insisted I drive back home to pick up the receipt and come back another 60 miles on my time with my gas so that they could replace a part that should have been on the shelf for warranty replacement.

I tried to reason with him but I soon gathered that store policy is not written for the customer but for their own bottom line. When I asked to speak to the store manager who should have authority to resolve a petty complaint generated by a faulty part and bad customer service I was told i was trespassing and told to leave the store or the store would have me arrested!!!!!! I suppose that is the Reward Program they have in force for people that have spent thousands of dollars on the few products in the store that are not totally poorly constructed Chinese junk.

Their warranty program is written to protect the store, not the customer. I called their bluff and called the police myself so that I could get an independent arbiter to resolve the issue so that I would not have to make another trip to their store. Instead of submitting to reason for the second time the store bouncer signed a complaint against me for trying to reason out the problem that they totally caused for a good customer. They then told me I was barred from the premises for one year or risk arrest. I never swore threatened or caused any problem but they had my money and wanted nothing more to do with me even though I went there with the intent to spend several hundred dollars more after I resolved this petty problem.

The same store also charged me a for 4 doors plus shipping charges for a project that has been stalled for 6 weeks waiting for a 2 week delivery that never arrived. Since I am barred from the store I cannot resolve that issue either. The junk I have purchase in the past while looking good in the store always winds up on the curb within a very short period of time. Their china chips at the slightest touch, Their particle board counter tops is anything but the high density board you would get anywhere else, the list goes on and on but fortunately I haven't purchased most of the garbage that fills their aisles. I will never ever go near their store again. I just wish never went in the first place. CAVEAT EMPTOR Let the buyer beware.

Han of Diamond Bar, CA April 16, 2009

Han of Diamond Bar CA (04/16/09)
I recently made a mistake of writing a check for 1000.00 when it should it been 100.00. I did write 100.00 in the payment stub. When I check my account I noticed a payment for 1000.00 has been cashed out and noticed it was from IKEA. My credit limit for IKEA was 500.00. I called Ikea about the mistake and told them to refund me back my money which is 598.60 after paying the balance on the account. I was told that it would take 7 to 10 days.

First time called on 4/2/2009. I called back today (4/15/2009) to find out the status of my refund and she said it would take 30 days to get my refund, I did mentioned to her that I called them before and was told it would take 7 to 10 days, instead she told that it would take another 30 days before I get my refund. I cancel my account that day. I've been trying to find a number in U.S. that I could talk to but can't find anything. I'm very frustrated about this.

Loss of fund and bounce check due to loss of income. Missed payments.

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