Complain about a product or service

IKEA

Kristy of Lancaster, PA April 14, 2009

Kristy of Lancaster PA (04/14/09)
Well...I bought a MALM king bed frame 249, King Sultan Hasselback Mattress 449 and a King Sultan Tuvebo pad 249 totaling 947 before tax. We moved from the south to the north and stopped at one on the way up with the moving truck. The boxes where not damaged, but when we got to PA we opened the box and it was broken. So we were told we had to drive back to VA but I said no to the 4 hour drive. So I drove 1.5 hours to Conshohocken to return it only to get there and find POP that if I would have waited 1 more day I would have received a gift card for 200 dollars.

So I finally got a hold of IKEA and they sent me a 100 gift certificate after hours of emails and phone calls for my troubles. I then bought (with cash) 2 MALM chest w/ 2 drawers for 49.99 each totaling 99.98. Got home and put 1 together and decided to wait for the other until my bedroom was painted and new carpet installed. Well I went to put it together this past weekend, honestly I forgot I had it...and all of the hardware is missing. Of course I am now SOL because it is past 90 days and they do not care that I spent that on there stuff. I am in QA for a large worldwide franchise and we would never tell our customers tough. I find this totally rediculous!

I am out 100 and gas for the first bed incident and now I am out 49.99 more dollars.

Aubry of Deerfield Beach, FL April 9, 2009

Aubry of Deerfield Beach FL (04/09/09)
I bought a KULLEN Wardrobe with three drawers for 149.00 cash. I drove 1 hour to this store to buy this item. When I opened the box at home I discovered that many of the parts were missing; all five shelves were missing, all screws, nuts, bolts,handles etc. small parts in bags were missing, all of the parts for the two drawers on the bottom of the wardrobe were missing.

I returned to the store and spoke to Andrea (from returns) and Cindy (Frontline manager). They told me that they could not provide the larger missing parts; however they could provide me with the smaller part (nuts, screws, bolts, etc.) for 25.00. This is not how a profesional establishment runs buisness.

I drove one hour and spent half a tank of gas to buy the product at the store, then after my discovery of missing parts, I had to drive back to the store and waste my time and gas money with an unresolved problem. Now I have very large pieces of unassembled wood and useless material in my home.

Karl of Seattle, WA March 25, 2009

Karl of Seattle WA (03/25/09)
Several times I have patronized this store responding to advertisements I came to realize that most of those items where either out of stock, no longer available and no rain checks. When I complained to the company customer service, all I am getting is, We are Sorry, and thank you for letting us know, how we can serve our customers better in the future. They don't even try to make up for their shortcomings. They are arrogant and couldn't care less, just bring in the masses, like the airlines, luring in customers and hoping to sell them a more expensive item.

There is no customer service. I wanted a n 11qt. stainless steel stock pot they had advertised, sorry, out of stock, no rain checks, will be getting more to-morrow, just like people would like to drive 30 or more miles to come back the next day, only to find out there are no more. This company should not be allowed to grow with that kind of policy.

Wasted half a day, almost 60 mile round trip, this is not just a neighborhood store, people have to drive quite a ways to get there.

Delores of Darby, PA March 23, 2009

Delores of Darby PA (03/23/09)
Ikea advertised a stockpot on sale for 9.99 on Sunday March 22, 2009 for that one day only. THE FLYER ADVERTISED ONE PER HOUSEHOLD (WHICH WAS ALSO NONSENSE SINCE I WITNESSED SEVERAL INDIVIDUAL PEOPLE WALKING OUT WITH 2, 3 OR EVEN 4 POTS PER PERSON) and said nothing about a voucher or coupon (COULD THAT BE BECAUSE ONLY CERTAIN STORES WERE TARGETED FOR THIS NONSENSE TO APPLY ONLY TO CERTAIN PEOPLE IN CERTAIN AREAS AND TO PUT THIS IN THE FLYER WOULD HAVE MADE ALL IKEA STORES SUBJECT TO THIS VOUCHER/COUPON NONSENSE).

I arrived at the store at 10:00 am only to be told they were sold out (NOT OF POTS BUT OF VOUCHERS. THERE WERE PLENTY OF POTS LEFT AFTER VOUCHERS RAN OUT) and you had to have a voucher to obtain a pot at that price. Since they cannot get away with putting just a few sale items out on shelves when there is a sale, they came up with this voucher/coupon crap and of course they only made 1000 vouchers. If an item is on sale, does that not mean all of those items that they have in stock (HENCE UNTIL SUPPLY LASTS). Because their greed blinds them and causes them to hold back some of those items to sell at regular price, they are actually loosing money. More people bought those pots at the sale price than at regular price of 34.95, (South Philly Ikea made approximately 10,000.00 in less than an hour) therefore selling more and making more money. If Ikea werent so greedy and deceptive, they would be able to see that and allowed all who were there to purchase a pot, get one, voucher or no voucher.

At any rate, I had about 8 people with me who were all going to buy pots and other items, but because Ikea was so deceptive in their advertising and denied us and many more the right to purchase those pots at that price, they have lost at least 20 customers that I know of and I can assure you that I will do everything in my power to encourage those within my sphere of influence not to patronize Ikea stores ever again.

Disappointment and frustration to people who traveled some distance to partake in this sale. Deceptive advertisement is against the law.

Becky of Auburn, WA March 21, 2009

Becky of Auburn WA (03/21/09)
They advertised a stock pot, regularly 40 for 10. One per household, while supplies last. Store opens at 10 AM - they offered free breakfast between 9 - 10 AM so I got there about 9:30. I noticed they were giving something out at door, looked like a flyer about the breakfast but I already had the ad from Sunday paper. Had breakfast, then waited in the line to get in store. 10 AM I enter and look for stock pot. None in the kitchen supply area. The other item I was looking for from the ad was there and I got my limit.

Someone said you had to have a coupon to get the stockpot and they were up by the checkout counters. Strange I thought. The paper ad nor the TV ad say anything about a coupon or first so many customers. I go to checkout and see the stockpots being held hostage on the far left wall by the clerks. They would not sell me one without the coupon they gave out before the store opened. I had to make a scene but I got my stockpot (someone gave their coupon up). IKEA practices deceptive advertising and I will not let one of their ads lure me back to their store again.

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