Complain about a product or service

Jason's Furniture

New Jersey

Jen of neptune, NJ August 21, 2009

I ordered a headboard for 455 from these people on July 3. It is now August 21st and still have not received this item. I call and go into the store and receive the same story - "It will be here in another 2 weeks...."

The contract states that Jason's has 90 days to deliver the furniture - the only reason I signed the contract was in assuming that I would receive what I paid for......If I do not have my furniture in the 90 days I will take them to court, call the news, and write an editorial in the paper. UGH SOO FRUSTRATED

averil of Manasquan, NJ August 14, 2009

I have paid for a puchase of couch insurance with Jason Furniture stores for the furntiure I bought at the Neptune branch. It was more than a year ago. All these while , on and off whenver I remember and had the time to call, will check with them on phone to ask when they are going to mail me the couch insurance policy.

At times I had the branch manager to put me on hold for hours, at times they will tell me to hold on for a long times and never get back to me. There are times they said they cannot trace the records, whcih i have my invoice. It is the 80-00 I have paid to Jason Furniture to purchase for the insurance. It is not a big amount so I kind of not aggressively pursueing it.

It has come to a point that I felt very degraded with such treatment as if they thought I can be pushed around as they like. I want them to give back the 80--00 with interest of something around 20% or more as if it is the credit card rate for late payment charge. I paid by credit card.

Also I want them to compensate the time I spent and the phone calls I made for all this year chasing them like a fool. They really undermind their customers as someone they can push around the way they wantm,or just ignore them. I will then give that compensation to a charity with a receipt back to Jason Furniture stores !!!

carla of beachwood, NJ August 7, 2009

I purchased 3 mattress sets and was promised delivery before july 1 st when i was moving to my new house. unfortunately the items were not available, I called several times and i was always told next week they will be in. well the week i was moving I called and the receptionist said that it wasnt there yet maybe thursday because thats when they get deliveries.unfortuntely that would be after the1st of july so my family would not have anything to sleep on.

I went to another store that gae me next day delivery. when I went back to jasons the manager "frank" was very rude and arrogant and refused to refund my 1655.29. I have tried calling him back and talking to him but there is no talking to him, he dont want to hear it and just hung up on me. wat can I do? I'm thinking I'm going to call the news to see if they can get my money back..

michele of BELMAR, NJ May 29, 2009

we put 50% deposit on living room furniture 4/1/09 and were told delivery would be in 3 weeks-to date we have had 6 delivery dates and still no furniture. we were told the same 90 day story and that there is nothing that we could do.we have been misled, lied to and unhappy. we have no furniture and company coming from out of state and an empty living room and yet they have opened another store in brick -how can they keep getting away with this. we are out 400.00 and unable to just let this go. we we were told by others with same that when the furniture arrives it is often damaged. please help-we work too hard for our purchases --

David of Belmar, NJ May 30, 2009

Ordered a sofa and love-seat on April 1 put down 500. and told 3 weeks. Called after 3 weeks and told another week. Called after 4 weeks and told next week. Still no furniture 2 months later and they told us they couldn't promise a date but thaqt they have 3 months to dekiver furniture when I asked for a refund.

This seems to be a trend with Jasons. We have started a campaign called "Where's Daves Furniture and all of our friends and family are calling Jasons on a regular basis ans asking them, "Where's Daves Furniture. We also have posted negative reports online and have much more planned. Still out 500. and afraid to buy anywhere else.

Tishell of Asbury Park, NJ May 8, 2009

I purchased a complete furniture set that included left & right sectional, swing chair, and ottoman on February 4, 2009. I was told delivery takes 2-4weeks, this didn't happen. I received everything except for the swing chair 2 months later. The balance has been paid in full since day 1.

Today May 08, 2009 I still haven't received this swing chair which makes 3 months & 4 days. I placed a call to jason's this morning and ? stated that the item is still unavaialable. The contract states that the 91st day you can get your refund back, although the swing chair completes my living room set I'll rather have my money back other then someone holding it without it gaining interest.

The point is yes things take time but be honest with me when you have my money please, be considerate about things. If i walked in store with less than the amount requested [they] wouldn't allow me to purchase. Stop violating customer's right.

Carmen of Neptune, NJ April 29, 2009

Purchased bedroom furiture on March 11, 2009 and was assured it would take no longer than 3 weeks for delivery. Went back in to check on April 10th and was told delivery would be no later than 4/20/2009. Went back in and now told probably nothing until the end of May or beginning of June. Now I am being told they have 90 days. If I had known this in the beginning or seen the complaints on this site, would definitely not gone in. They have charged my credit account for 500 and have not received merchandise. Could use this money someplace else instead of having it held hostage for 90 days. Can imagine that on the 91st day they will come up with something new. Will be writing to the State of NJ Consumer Affairs Board and to Ch 7 Consumer Reporter as it seems this is something they are consistently doing and getting away with.

John of Milltown, NJ April 23, 2009

On Jan 25, 2009 purchased a living room set (Sofa,love seat, and chair) I was told it would be in within 2-3 weeks no later than that. after 5 weeks I called and was told that the chair was in and the rest of the order would be in within a couple of days and to call back. When I called back three days later I as told the order was not there and they did not know when it would arrive. I then requested a refund and was told that I had to wait another 90 days before I could cancel. I've contacted my Credit card company and requested they cancel the payment to Jason's. so far I'm out 1300.00 bucks!

Jackie of Belford, NJ December 27, 2008

i purchased bunk beds on august 29, 2008. i paid for the beds and they were supposed to be delivered from 4-6 weeks. Now it has been over four months now and i still have no beds. i trie calling and didnt get any response.

i am out for 1900 dollars.

Jacquetta of Sayreville, NJ December 5, 2008

I ordered a loft bed on 9/27 with a 50% deposit of 300. We were told to expect 3-4 weeks. We have been given three subsequent delivery date with the most recent promise of 12-15. We attempted to cancel and were told they have 90days to ship our product and no cancellation before that. Last night they advertised a going out of business sale.

We don't know if we may not get our back if they close before we get delivery.

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