|
Jessica of New York, NY September 11, 2008
I went to the Jennifer Convertibles store in Paramus, NJ and dealt with a salesman named Shawn who seemed very nice. In fact, after purchasing the couch, I discussed with my mother how nice he was. The couch was set to be delivered on Wednesday, Sept. 3 (two weeks after my purchase) because Jennifer only delivers to the city on Wednesdays and Saturdays and my building only allows deliveries on weekdays. The day before my delivery, Shawn calls me and tells me that when they went to put the couch on the truck, they discovered that it was so badly damaged that they could not give it to me. He informed me that they would not have another shipment until October 22. I told him I could not wait that long without a couch and asked him to cancel the order.
A few days later Shawn called to tell me that somehow the shipment came earlier than expected and he could have my couch delivered to me by the next wednesday. Happy to have my couch back, I agreed to let him deliver it the next week rather than getting another couch. The next tuesday, I get another phone call from Shawn telling me that there was a computer glitch and when they went to get the couch, there was none there. The computer thought there was a new shipment when there wasn't. I told him to cancel the order. He said he would. I knew I really liked the dimensions of that couch so I called Shawn to find them out and after he gave them to me, I just asked if there was anything else I needed to do to cancel the order. He said he would need my credit card number. What was he going to do if I didn't call him for the dimensions? And didn't he have my credit card from the purchase?
He then offered to sell me another couch that I had been marginally interested in. After some thought, I agreed only if he could have it delivered the next day (Wednesday). He said he was 80% positive he could and that it was all set to go. He called me Wednesday morning to tell me that there was no room on the truck. Well I was outraged. I had all these opportunities to buy a couch from another place but I stuck with Jennifer and now I had been out of a couch for weeks and my college roommate was coming to spend the weekend with me and I had nowhere for her to sleep. I told him to cancel the order since the deal was that I'd take the other couch only if he could get it to me by Wednesday.
He told me he couldn't cancel the order and he told me that I had better check the Uniform Commercial Code. I cannot believe what I have gone through. He is now promising to have it for me tomorrow. I have absolutely no trust in him or this company but I have no choice since he won't cancel the order. I asked him if he would cancel it if it doesn't come tomorrow and he said absolutely. Why can he cancel it tomorrow but not today? Customer service isn't even at a central location. Different salespeople at different stores pick up. They are not helpful or courteous. I've never dealt with anything like this before.
Natacha Rivera-Cruz of Bronx, NY September 7, 2008
-7/25/2008- picked and purchased sofa in about 20 minutes. Sam, the store manager quoted a 2-3 week delivery -8/16- called Cynthia from the store and still no word on when we would receive our sofa 8/27- Anthony from the store said he would email the warehouse regarding our order and that they would contact us the next day 8/28- Anthony from the store repeated the exact same story from the day before 8/31- spoke to Sam, no news we had to call back on Tuesday (after Labor Day Holiday)
After Labor Day- Sam finally informed us of the slight delay-our sofa would not be delivered until OCTOBER 8-10! I asked to speak to someone else that can better take responsibility for this lack of business etiquette. The number he gave me was useless nobody ever answered at the District Manager's office- upon entering an extension or the number zero even, the call was dropped -called Anthony the next day and he had no better news or alternative to give me than to phone the district manager's office, which he admitted he could not get through to himself and phone the 1-800 number which puts customers on hold for 15 minutes plus.
Lastly he said he would email the District Manager and have them call me with some sort of alternative. Have not heard from them yet. -9/8- requested a full refund and Sam accepted it very rudely. There were no further questions or expectations other than that the refund would be in around 2-3 weeks. Again a very vague time frame. In conclusion, we are very upset that our purchasing of a sofa would turn into such an ordeal and that businesses, so popular as Jennifer Convertible, can not keep their word and continue to conduct business as they do.
Due to the fact that we need to wait a vague time frame of 2-3 weeks we can not make another sofa purchase. Therefore it is a charge on our credit card for 8 weeks, for something we do not own.
Sharon of Woodbridge, VA August 24, 2008
Went to Jennifer Convertibles on a weekday in August 2008. Saw a reclining sofa for 299. It was just what we were looking for, so we were going to buy 2 of them. I figured that was cheaper than getting a sofa and loveseat - alltogether it would be about 635 with tax. So I figured. However, the sales person informed us that if we wished to have it delivered to our door (which is a stone's throw from the store), it would be 160 deliver fee.
Fine. We'll just pick up both sofas from the store with our truck (2 trips). Nope - 50 warehouse charge PER ITEM! So that's 100 on top of the cost of the sofas. Fine. We'll pick it up from the warehouse - no charge for that. However, the warehouse is 45 miles away in Landover, MD and are only open on Thursdays from 11-4pm. We were told the earliest we can get to the warehouse would be the second Thursday in September. However, the salesperson did assure me that we could get home delivery (that 160 charge again)- THE LAST WEEK IN AUGUST!
So, the warehouse MUST be open during that time, don't you think? Plus, we found out that warehouse personnel will not even lift a finger to help you load your merchandise onto your truck - won't even give you an inch of rope. So - Jennifer Convertibles can keep [their] merchandise - I will not EVER buy ANYTHING from [their] store. I feel terrible for all the people who suffered at the hands of indifference and poor customer care.
Gloria of Detroit, MI August 21, 2008
I purchased a leather couch and chair August 24, 2007. The furniture was delivered September 22, 2007. early November the chair proved to be obviously defective. It leaned to the right side. I called Nick who said he ordered a replacement chair but it is on back order and would take 5-6 weeks. Despite my pleading for furniture for the holidays (thanksgiving and Xmas) I was told nothing could be done until after the holidays.
the chair was replaced in january. shortly after, I began having the same problems with the second chair. The repairman came out and said he would make a report and have parts ordered. all along I am and still believing that this is not a new chair, but the original. At any rate I received correspondence May 9, 2008 saying parts were on order and would take 4-6 ofr domestically produced goods or 10-12 weeks for imports. I have called back, June 10, July 24, August 12 and August 21, 2008. I get the same answer, someone will e-mail the customer care center and get back with me. I AM SICK TO DEATH OF THIS COMPANY. I WILL NEVER BUY ANYTHING FROM THEM AGAIN. Runie of Newtown Square, PA August 21, 2008
Never ever to use JC. We purchased 2 recliners from you guys and the delivery date was for today all day (August 20) I confirmed about delivery at the store yesterday night (August 19) and they never called about the 5 hour window. Today morning when I checked to see if they are delivering the store manager from KOP said we were never scheduled for delivery today. She was extremely rude. Her name is Heather and would not give the last name. She was more than happy to cancel the order and was encouraging me to cancel the order even without me saying that.
Heather wanted to cancel the order again until I told her you are not to cancel the order and she asked me why not. My time is precious and I don't have time to again go looking for the product. This is the most unprofessional customer service people I have ever met. She said her boss is Susan Goodman. The name of the sales person who placed the order in KOP and gave us the delivery date was Michael. Maureen F. Stramka of Brooklyn, NY August 1, 2008
Purchased a sofa. Delivery men came could not understand English. Stains, and rips on the couch with all the pillows now having enough stuffing in them. Called store told they would send someone to fix it. I SHOULD not have to have something new be repaired. Deliver man arrives, proceeds to throw the pillows he was not using on the floor!! then I find him not repairing the right rips on the couch.
Now it gets even grosser, I see a wet stain on one of the cushions and he tells me IT IS HIS SWEAT. I thought I would throw up!! Called the salesman Dave, he keeps telling me give another chance. Can not deliver on the days I am not working!! I tell him forget it, called his supervisor, want my money back. now I am sitting here waiting for the couch to be picked up (they told me 1:00 p.m. to 6:00 p.m., I try to check at 4:30 and the girl tells me I am not on the list of pick ups!! I proceed to tell her she better get me the Manager or someone. I ge Les in Long Island, I think he is the Vice President who checks and then tells me it could be up until 8:00 pm. The girl was new who told me that!!! So I said why did you tell me 1:00 p.m to 6:00 pm, his explantion was that is a courtesy it is really 8:00 a.m. to 8:00 p.m. SO!!! if I went out from 8:00 am this morning until 1:00 what would have happened!!! another dumb answer. I am still waiting and they better show up! Lora of Santa Cruz, CA July 8, 2008
I ordered a sofabed. I noticed that the salesman had added a set of sheets on to the order. When I came in to the store to pay off the balance of my order prior to my delivery, I was told that changing the order would delay my delivery. I am now trying to return these expensive polyester sheets and am told by the store that there are no returns? I have never dealt with a merchant that refused to accept returns or exchanges...this is absurd!
I am stuck with a set of overpriced poor quality sheets that I did not want to order to begin with.
David of Perkasie, PA July 3, 2008
The prices do not reflect the actual cost of the products when you get up to the counter to pay they add at least an additional 90 fee to deliver with no options to pick up your purchase yourself. They seemed to try hard to deceive you.
Anthony of Irvington, NJ May 9, 2008
I purchased a leather couch here and paid it in full before my delivery date which was today may 8th, 2008 well they did deliver it but the driver of the truck said there was a balance so I showed him my recipt where i paid in full I paid the balance which was an amount of 252.29 was paid the week before so he called the company the main office and they said they did not recieve the balance so they told the delivery guy he had to bring the couch back, now mine you I had to wait 8 weeks for this delivery.
I called all the phone numbers that where given to me and at the store where I purchased i was told the manager was not in. So later someone called I guess from the major office he asked me what the problem was I told him and he said they could deliver next thursday I said no and was totally disattissfied and I wanted a refund he said he could do that but he said that will be a wait of about two weeks.I asked why could'nt I just go back where I purchased and get my money back he said that was not allowed at their local stores.
So now I still have to wait after 8 weeks for my money . Can you believe this I suffer because of someone elses mistake.I don't even know how a company can be in bussiness operating like this! Now who really knows how long it will take to get my money back even though this manager said two weeks.
Bethany of Springfield, VA April 23, 2008
My husband and I purchased a sofa from Jennifer Convertible almost 12 weeks ago and the sofa still has not been delivered. We went into the store and spoke to the sales clerk, but cannot assist, because she does not have the required skill set to be given any responsibility to support the consumers. The most frustrating thing here is that we cannot get in touch with anyone from JC - they refuse to answer any of our emails and the lady at JC's claims that she does not have a number where we can contact her manager.
I have also tried calling the credit card service (they offer 90 days with no interest); however, there's not anyone at EFS National Bank to answer the phone either. It goes to a voice mail where the mail box is FULL. My suggestion is that if you don't want to deal with a lot of hassles and worries, go somewhere else. THe prices here are cheap; however, the hassles cost a fortune!
We have been without a sofa for almost 4 months, and our hands are tied so that we cannot do anything about it! I would LOVE to speak with an attorney.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
Print This 
Email This
