Lifetime Guarantee

Jennifer Convertibles
• Sales practices
• Delivery problems
• Warranty
• Insider's View
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News
• Court Orders Jennifer to Reform & Pay Refunds
• NY AG Asks for Contempt Citation
• New Jersey Sues Jennifer

Candice of simi valley, CA June 13, 2009

I purchased a couch and was told that if should purchase the warranty since I have kids. She told me they will remove any stains throughout the lifetime of my couch and if they couldnt remove it they would replace the fabric. When they came out to clean they said I had to call within 2 weeks of the stain. Lifetime warranty mean lifetime. That was never mentioned to me as part of the criteria for them to honor the warranty. I paid 200 for nothing. I see hundreds of complaints on the web. Why are they allowed to continue to operate with such deceptive practices?

joan of framingham, MA June 8, 2009

I purchased a leather sectional sofa 2 years ago. When the sofa arrived we called the store to report that the sofa did not look like leather. They stated that it was absolutely all leather. The sofa has worn more like vinyl or another kind of synthetic. This past year I noticed that they were advertising the same sofa as leather blend. I called to complain and they stated thatit is now leather blend so they could be more reasonably priced.

Helen of Peekskill, NY June 6, 2009

I purchased a micro fiber corner sectional couch in 2006 from Jennifer Convertibles. The couch is only two years old. The seat cushions are all creased and folds that will not smooth out. I was told the stuffing inside the cushions is pieced together and that is what causes the creases in the seats. I also purchased the additional cleaning protecton. Thank goodness for that - the couch stains even if a drop of water hits the material. I'm in the process of having the couch cleaned for the 3rd time. Imagine, if I had little children. Worst piece of furniture I ever purchased.

Steve of Chicago, IL May 12, 2009

Jennifer convertibles is a purveyor of absolute GARBAGE. I purchased a sofa bed a few months ago only to realize that it was broken and when opened was scratching "deeply" my brand new Brazilian Cherry flooring. When I called their Customer Care dept. they told me that a technition would come out to fix the problem. Well after several reorders of the under carriage - no they would not replace the couch and they took several months. Now the couch is once again broken with the replacement part laying on the floor - detached from the bed. This is garbage furniture at best. Stay away from Jennifer convertibles at all cost!

Traci of Davie, FL May 6, 2009

My husband and I purchased two leather items from Jennifer Furniture just over 2 years ago. The items are a leather couch with a sofabed and reclining leather loveseat. Both items have numerous cracks along the seams and holes where the stuffing is exposed. Also on the back the so called leather has peeled where it was against the wall. We had purchased the upholstery shield. Upon reading the fine print we saw that this was not covered.

We called the Upholstery shield number and told them about the situation. They told us it was not covered but they would send someone out anyway to document it. A man named Seth from a third party company named Tuscany Furniture Repair came and examined the furniture. His notes were that the furniture was not repairable. He did not provide an copy of his assessment but said that it would be forwarded to Jennifer Furniture.

We followed up by calling again to the upholstery shield center. We were told that in fact they had received the info and that it was notcovered as we already knew but simply wanted it documented. They told us that there was nothing else they could for us but that a supervisor would return our call. The following week I did receive a call from the Director of customer services. Her name was Meryl G. I explained what had happened until now and again she told me it was not covered by the shield service and that Jennifer Furniture has a 1 yr warranty on seams. She also said that there was nothing else that they would do for us.

I asked them to mail out a letter stating that they would do nothing and she refused and said that they do not provide any such letters. So my next step now is to call the local store I purchased it from and file a claim in small claims court. It is unacceptable that this company is not accountable for their poor quality of furniture.

Linda of Fontana, CA April 15, 2009

In Sept 2007, I purchased sectional sofa within the one year warranty the pillow on the sofas thread came loose on one pillow of the sofa.I phoned the montclair ca. store the gentleman was very nice and helpful he informed me that I just made the deadline for the one year warranty. He then gave me all the info I would need to talk to customer care. I phoned customer care they took down the information and told me someone would call me to set up an appt. to come and assess the damage.

Someone from jennifer connvertibles called and came out to my home. The man told me that he could do a mickey mouse job and fix it now or he can order the proper parts to have it fixed right,needless to say I elected to let him order the parts and have it fixed the correct way. In about six to seven weeks the parts came, I waited and waited for months for someone to come and repair my sofa, finally they came,the guy complained the entire time that they did not send him a part of the back of the sofa that would have allowed him to just rip the back off and replace it instead he had to take layer upon layer of staples out one by one to make sure he did not rip the piece due to he had to use the same back cover again.

It took him and his young helper approx 4 hrs,they were in a hurry because they had another appt. in Moreno Valley Ca. I signed his paperwork so he could leave even though I was not satisfied with the work done. He cut his finger real bad blood was every where he was working. He wrapped his finger in toilet tissue and scotch tape. I offered him to come back another day due to his finger was causing him pain but he insisted he stay. The results were a shotty repair job. I have pictures of the sofa and I kept the parts that were removed and replaced but did not even need to be touched at all.

I now have a sofa set that is not fit for a dog to lay on. Basically Jennifer Connvertibles want me to be stuck with a shabby repair job. I will take further legal action if needed. I see Jennifer Connvertibles do not learn from past lawsuits.

Lisa of Chicago, IL April 9, 2009

The lifetime/ worry free guarantee they offer is very misleading. They will tell you at the store that it covers any damages and they will replace the furniture. They sent out a third party rep to take pitures of the furniture damages after that I never heard from anyone at Jennifer Convertibles for months. I had to call them to find out they denied my claim.

I spent 2000.00 on a living room set because of this guarantee. Had I known this would happen I would have purchased furniture elswhere for much less. They are pretty much telling me that I'm SOL.

Joe of Canton, MI April 6, 2009

MY wife and I purchased a chair and sofa from this company. It took several weeks for our order to arrive; and, I elected to pick the furniture up myself from their warehouse. The chair broke shortly after we got it and we have been waiting for a replacement now since December of 2008.

Well, we obviously can't use the chair, the seat cushion part of it sinks down to the point where you feel that you are on the floor.

Solanyi of Brooklyn, NY April 2, 2009

On March 27,2009 I made a purchase of a sectional, I was told that with making the purchase I would have lifetime guarentee, in case anything would go wrong. That convinced me of making the purchase. On April 2, one day before the delivery I take a look at my receit and see the section of warranty, I noticed I wasn't explaind what the terms were. They didn't explain to me that I had to pay an extra 200 for the warranty.

I thn called them and had a horrible time with them on the phone, I contacted The distric manager Less Voucher and she not only speak to me in a horrible mananer she insulted me by telling me that I was the one who was wrong when she wasn't even there, the only person at the store at the time of purchase was Chit the sales rep from whom I made the purchase from. Anyway I tried explaining to her that I was deceived and that I wanted my hard earned money back, she proceeded to tell me that would et my refund back minus a %30 for cancellation fees. I tried to explain to her that I did not want to pay the cancellation fee because I was totally miss informed and decieved.

Anyway she tod me that I would get a full refund back with in one to two weeks! I need my money asap and I feel I have been taken advantage of. I wish this uppon no one it is totally unethical what they've done to me and I'm left with no sofa and no money to go and purchase a new one.I have to wait untill they feel like sending my my money back and they gave me no kind of informaton as far as a tracking # contact number or anythiin to assure that my money was in the mail.

I had family coming over for the weekend, which is why I went to make the purchase n the first place, Now I have no sofa a all just an empty livingroom and am really disconcerned b the whole ordeal. It took me some time to save up for that purchase and now I have no sofa and no money! I hope someone can please help me. Jennifer Converibles cann't get away with this and certainly ca't contiue to do this to any one else.

Barbara of Bellflower, CA March 25, 2009

Cerritos, Ca store offers a Stain Protection Plan back in 2004 which you pay 199 for life & if you have stains during normal use then you call the company (Jennifer) & the Jennifer contacts their contractor. When came to finally calling, the company tries their best to find ways NOT to send a cleaner & mentioned the sales person did not explain the plan correctly.

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